Cyan Craig Ranch Apartment Homes
#3,545 #10 #506

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Cyan Craig Ranch Apartment Homes

7101 S Custer Road, McKinney, TX 75070
(106 Reviews)
$1,312 - $3,140/mo

Reviews

(95)

3.4 rating

See Details

106 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2023 - 2024

7/12/2024

One of the best!

Love how clean the community is kept. The office staff are also top notch. My overall experience here was very positive. I highly recommend. Kudos to the service team for always taking care of my work orders in a timely manner.

    Manager

    7/13/2024

    Cyan Craig Ranch Apartment Homes
    Thanks for the great review. We appreciate you taking the time to tell us!
    Review Author Icon

    anonymous

    Resident 2022 - 2024

    7/11/2024

    Simply The BEST!!!!

    Cyan Ranch Apartments is exceptional! Beautiful apartment homes, top-notch amenities, and friendly staff make living here a dream. Convenient location and peaceful atmosphere make it perfect for anyone. Highly recommend!

      Manager

      7/13/2024

      Cyan Craig Ranch Apartment Homes
      Anonymous, we are so appreciative to read such a great review about Cyan Craig Ranch Apartments! We appreciate you for the recommendation, we hope you have an amazing day.

      Updated Review

      Review Author Icon

      Resident 1155378

      Verified Resident 2022 - 2024

      7/7/2024

      Very quite community. My neighbors are nice and respectful even those with kids. The pool area is always clean. Property is kept clean as well. Management try to keep trash area clean but it is hard because residents do not comply to the rules. Management also try and keep the hallways clean but the kids has drawn on it and cleaning it doesn't help. I also wish the 1 bedroom apartments had a pantry. I didn't notice it didn't have one because I lease it online because I was in Tennessee. I am considering moving when my lease is up in December 2024

        Manager

        7/9/2024

        Cyan Craig Ranch Apartment Homes
        Hi, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
        Review Author Icon

        Resident 1248249

        Verified Resident 2023 - 2024

        5/1/2024

        Everything is nice here and the office staff and maintenance are great. Unfortunately, the kids running in the hallways and riding their bikes in the hallways is not really safe. Also, several of the patios have boxes and things on them that does not help with the complex appearance. The pool is beautiful and so are the courtyards.

          Manager

          5/3/2024

          Cyan Craig Ranch Apartment Homes
          Hello, thank you for taking the time to share your experience with us; we appreciate your feedback!
          Review Author Icon

          anonymous

          Resident 2023 - 2024

          4/23/2024

          It all started with CeCe

          I moved in April 2023 and my stay has been exceptional. I love my floor plan it’s the one bed and den. My unit has a beautiful view of the sunset and my building is clean and quiet, the grounds are kept clean. The club room is fun and spacious. The gym has two levels and you can definitely get a full workout. The team as a whole does a great job with keeping things up to date and working however they are not babysitters and the complex does not have a daycare or a maid staff. There is a coffee machine in the leasing office and it should people should be cleaning up after themselves when they are done using it. People shouldn’t be pulling trees or plants out the ground or stealing batteries out the remotes or cables from the computers. Some of the tenants make it difficult if you are needing you use some of the amenities but can’t because for whatever reason it’s no longer working due to tenants manipulating property. The area is great, right off 121 a Target, Walmart, Aldi, HEB in the area a movie theater is around the corner close to downtown… See More>
            Manager

            4/25/2024

            Cyan Craig Ranch Apartment Homes
            Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!

            Updated Review

            Review Author Icon

            Resident 972081

            Verified Resident 2021 - 2024

            4/23/2024

            My time here has been OK. Maintenance of the property has gone downhill since IRT took over management. Rules are not enforced. Garbage compactor management is poor. Pest control is non existent contrary to policy-especially working from home and have NEVER seen a pest control person. I cannot recommend but also cannot recommend against.

              Manager

              4/24/2024

              Cyan Craig Ranch Apartment Homes
              Thank you for reaching out. We have monthly pest control service, and they will do additional services for you, but you must schedule those with our office. Since we do not know your identity, please call us to discuss as we would love to resolve any issues you may be having. You may reach us at: 972.390.0100. Thank you!
              Review Author Icon

              Resident 1242839

              Verified Resident 2023 - 2024

              4/9/2024

              Wonderful! They have great management and very kind workers! I have no complaints and I love living here! I will live here as long as I can! The leasing staff is the best and is always willing to help!

                Manager

                4/11/2024

                Cyan Craig Ranch Apartment Homes
                Hi, providing high quality service is of the upmost importance to us, thank you for sharing your positive experience! Thank you for letting our team know how we did! We will be sure to share the feedback with our colleagues and we look forward to helping you again in the future. Take care!
                Review Author Icon

                anonymous

                Resident 2022 - 2024

                3/26/2024

                Great place to live

                The office team is so nice and friendly. I stop by and get my coffee and chat. The maintenance crew I always see cleaning every day when I leave for work. The pool is sp beautiful I feel like I am at a resort on vacay,

                  Manager

                  3/28/2024

                  Cyan Craig Ranch Apartment Homes
                  Hi, we are so appreciative to read such a great review about Cyan Craig Ranch Apartments! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                  Review Author Icon

                  anonymous

                  Resident 2023 - 2024

                  3/25/2024

                  I absolutely love this apartment complex! It’s beautiful and very clean.

                  I have and will continue to recommend this complex to my friends and family! The maintenance team is very professional and kind. The manager is very knowledgeable and good with conflict resolution. I love it here!

                    Manager

                    3/27/2024

                    Cyan Craig Ranch Apartment Homes
                    Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                    Review Author Icon

                    anonymous

                    Resident 2022 - 2024

                    3/22/2024

                    Cyan craig ranch

                    Cyan Craig ranch has been a really good apartment for me and my family. Community is kept together and maintenance is usually walking grounds to keep up. Amenities are nice and my kids love the golf course.

                      Manager

                      3/23/2024

                      Cyan Craig Ranch Apartment Homes
                      Hi, we are very happy we could provide you with a positive experience! We will be sure to share this feedback with our site team. If you have any further questions, comments, or concerns please don't hesitate to reach out!
                      Review Author Icon

                      anonymous

                      Resident 2021 - 2024

                      3/22/2024

                      Cyan Craig Ranch!

                      I have lived at Cyan for a couple of years now and have thoroughly enjoyed my stay! I live by the pool and love waking up to that view. I am also right by the dog park which I really love and take my lab to every day. Staff has always been friendly to me and always give a smile when I see them. Will stay as long as I can!

                        Manager

                        3/23/2024

                        Cyan Craig Ranch Apartment Homes
                        Hi, we are very happy we could provide you with a positive experience! We will be sure to share this feedback with our site team. If you have any further questions, comments, or concerns please don't hesitate to reach out!
                        Review Author Icon

                        Resident 1234498

                        Verified Resident 2020 - 2024

                        3/12/2024

                        Apartment is very good. Amenities - gym, theatre, office space, clubhouse, pool are good and its location is perfect - in terms of nearby shops and restaurants, highways and schools. Well maintained and a good responsive maintenance staff.

                          Manager

                          3/13/2024

                          Cyan Craig Ranch Apartment Homes
                          Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                          Review Author Icon

                          Resident 1232115

                          Verified Resident 2023 - 2024

                          3/5/2024

                          its very good community, having good neighborhood. maintainance staff is good its very good community, having good neighborhood. maintainance staff is good its very good community, having good neighborhood. maintainance staff is good its very good community, having good neighborhood. maintainance staff is good its very good community, having good neighborhood. maintainance staff is good

                            Manager

                            3/8/2024

                            Cyan Craig Ranch Apartment Homes
                            Thank you for taking the time to share your positive experience with us, and have a fantastic day!
                            Review Author Icon

                            Resident 1228233

                            Verified Resident 2022 - 2024

                            2/21/2024

                            Location wise good the apartment is good. But the Rent and add one are little bit costly. It is nearby lot of shops and highway. The units near the trash room has some roaches issue. Community team is not interested in resolving the roaches issue.

                              Manager

                              2/23/2024

                              Cyan Craig Ranch Apartment Homes
                              Hi, we really appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (833) 402-1311 when you have a chance. Thank you, and we look forward to hearing from you.
                              Review Author Icon

                              Resident 1225497

                              Verified Resident 2023 - 2024

                              2/11/2024

                              For the most part, I have had a wonderful experience in this apartment community. The complex is very well maintained. Also, it's been my experience that they quickly respond to any concerns or issues.

                                Manager

                                2/12/2024

                                Cyan Craig Ranch Apartment Homes
                                Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                                Review Author Icon

                                Resident 1220970

                                Verified Resident 2022 - 2024

                                1/28/2024

                                The management crew was much better in the beginning. Last July the management hasbr been responsive at all via email. I called a couple of times to have them come powewash because building 5 was filthy with cob webs and dead bugs under the light fixers near the elevator doors. Theu never came to powerwashed but eventually came several weeks later to sweep

                                Manager

                                7/10/2024

                                Cyan Craig Ranch Apartment Homes
                                Sorry to hear this, please reach out to us. We would like to hear if you are still having issues. We take great pride in delivering the best in customer service!
                                Review Author Icon

                                Resident 1220461

                                Verified Resident 2023 - 2024

                                1/26/2024

                                Honestly the community is not that great the reason is the apartments are not clean and at the time of move in you charge 270$ i thought apartment will be given clean but it was not properly clean and it needed lot of paint touch ups and i have heard same problem from other residents too the maintenance is very poor and the leasing staff are horrible you wont get proper response from them

                                  Manager

                                  1/28/2024

                                  Cyan Craig Ranch Apartment Homes
                                  Hi, we can assure you that we do not find this type of behaviour acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please contact us at (833) 402-1311 to speak to our manager directly.
                                  Review Author Icon

                                  Resident 1219663

                                  Verified Resident 2023 - 2024

                                  1/23/2024

                                  A very nice experience, the leasing office staff is very helpful. Very clean and friendly community. Maintenance requests are getting resolved quickly. Staff provides satisfactory answers on all the queries asked.

                                    Manager

                                    1/25/2024

                                    Cyan Craig Ranch Apartment Homes
                                    Hi, we are very happy we could provide you with a positive experience! We will be sure to share this feedback with our site team. If you have any further questions, comments, or concerns please don't hesitate to reach out!
                                    Review Author Icon

                                    Resident 1216556

                                    Verified Resident 2023 - 2024

                                    1/12/2024

                                    The management is very helpful. The maintainence team is also very fast to resolve the issues and respond to our queries. The location is very good, management tries to keep it clean as much as possible. Overall very satisfied

                                      Manager

                                      1/14/2024

                                      Cyan Craig Ranch Apartment Homes
                                      Hi, we are very happy we could provide you with a positive experience! We will be sure to share this feedback with our site team. If you have any further questions, comments, or concerns please don't hesitate to reach out!

                                      Updated Review

                                      Review Author Icon

                                      Resident 976775

                                      Verified Resident 2021 - 2023

                                      12/29/2023

                                      I am pleased with my experience at Cyan Craig Ranch Apartments. I know if something should come up (maintenance request, loud neighbors) I will get a response within 48 hours or less. Each year the price has increased, but not by too much

                                        Manager

                                        1/1/2024

                                        Cyan Craig Ranch Apartment Homes
                                        Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                                        Review Author Icon

                                        Resident 1210976

                                        Verified Resident 2021 - 2023

                                        12/22/2023

                                        Started off well. As of late things have gone downhill. I have silverfish in my until and i keep having to request pest control. Then a few weeks ago a rat was living in my car. They told me it's Mother Nature. After new residents moved in a few weeks ago I told them the elevator was shaking. They said nothing was wrong. Now it's down. I will not be renewing my lease.

                                          Manager

                                          12/23/2023

                                          Cyan Craig Ranch Apartment Homes
                                          Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (833) 402-1311 at your earliest convenience and we will do our best to resolve this with you.
                                          Review Author Icon

                                          Resident 1209283

                                          Verified Resident 2021 - 2023

                                          12/17/2023

                                          At first the apartments were great. The amenities seemed amazing and the apartment interior was great too. But then apparently a new management company rolled in right when my wife and I moved here and it went downhill from there. The clubhouse was no longer usable for anyone other than residents and was limited to one family at a time? It's a "club" house meaning a multitude of people should be able to gather there. Then the movie room was broken into multiple times by residents and all of the snacks and drinks were stolen when I used it so I couldn't even enjoy that. Then the residents were also just selfish and horrible people as well. People pooping in the pool, people letting their dogs pee in the elevators, little kids chalking the sidewalks and being up late at night, etc. So all in all, I did not have a great experience here at Cyan and will be moving when my lease is up. Not that it matters, because some other unfortunate soul will be there to take my place.

                                            Review Author Icon

                                            Resident 1204778

                                            Verified Resident 2023

                                            12/4/2023

                                            Everyone here knows that the management is the worst management ever. The staff are friendly, but the management has no integrity or any level of customer service. Moreover, they try to exploit any circumstance to up charge you and the other residents in the cheapest of ways possible. No one wants to live with a greedy landlord, and that's what the management fails to understand.

                                              Manager

                                              12/5/2023

                                              Cyan Craig Ranch Apartment Homes
                                              Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (833) 402-1311 at your earliest convenience to discuss how we can turn this experience into a positive one.
                                              Review Author Icon

                                              Resident 1204396

                                              Verified Resident 2021 - 2023

                                              12/3/2023

                                              Cyan at Craig Ranch is a good apartment community that takes care of its residents. The only problem I have is that they are not in the office when you call them. You always have to leave a message. I think maybe the phones could be transferred to the office attendant at home so that they can answer calls at all times during business hours if they are not available. Other than that I am completely happy with Cyan Craig Ranch. I have lived here for 2 years now and I plan to continue to stay here for years to come.

                                                Manager

                                                1/1/2024

                                                Cyan Craig Ranch Apartment Homes
                                                Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                                                Review Author Icon

                                                Resident 1179925

                                                Verified Resident 2023

                                                9/12/2023

                                                The community is quiet, well maintained, and everyone is respectful. It's a nice place to live and located within minutes of anything you'd need. Parking is never an issue and the amenities are nice as well.

                                                  Manager

                                                  9/15/2023

                                                  Cyan Craig Ranch Apartment Homes
                                                  Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  A2

                                                  1 Bed, 1 Bath | 984 sq. ft.

                                                  $1,475 - $2,105

                                                  5 Available Units

                                                  See Floor Plan Details

                                                  A3

                                                  1 Bed, 1 Bath | 815 sq. ft.

                                                  $1,410 - $2,005

                                                  3 Available Units

                                                  See Floor Plan Details

                                                  A2E

                                                  1 Bed, 1 Bath | 836 sq. ft.

                                                  $1,312 - $1,942

                                                  2 Available Units

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A-
                                                  A-

                                                  Renter Ratings

                                                  A-

                                                  Review Ratings

                                                  Noise

                                                  3.8

                                                  Grounds

                                                  3.9

                                                  Safety

                                                  3.8

                                                  Office Staff

                                                  3.6

                                                  Maintenance

                                                  4.3

                                                  Neighborhood

                                                  4.6

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  A

                                                  Number of reviews in the past 365 days

                                                  28

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  96.43%

                                                  Manager’s Review Reply Time

                                                  B

                                                  Average time to respond to reviews

                                                  18.18 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Animal type not listed Allowed
                                                  • Other Pets Allowed
                                                    Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Additional Storage
                                                  • BBQ and Picnic Area
                                                  • Brand New Apartment Homes
                                                  • Business Center
                                                  • Ceiling Fans in Bedrooms and Living Room
                                                  • Cinema
                                                  • Clubhouse
                                                  • Disability Access
                                                  • Elevator
                                                  • Fitness Center
                                                  • Game Room and Lounge Area
                                                  • Gourmet Kitchens with Undermounted Chef Sink
                                                  • Granite Countertops
                                                  • Hardwood Flooring
                                                  • Large Closets
                                                  • Linen Closets in Select Homes
                                                  • Open Kitchen Concept in Select Apartments
                                                  • Petcare Service
                                                  • Pool
                                                  • Private Off-leash Dog Park
                                                  • Private Patio
                                                  • Putt Putt Golf
                                                  • Resident Car Care Center
                                                  • Vaulted Ceilings
                                                  • Wine Racks in Each Home
                                                  • marble goes all the way up to the ceiling
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                                                  Leasing

                                                  Cyan Craig Ranch Apartments are brand-new, luxury apartments for rent in McKinney, Texas! We offer modern interior design in our one, two, and three bedroom apartments, along with an extensive selection of unparalleled amenities. Enjoy our upscale hardwood-style flooring, lofty nine-foot ceilings, and gourmet kitchens with granite countertops. Take advantage of our two-story fitness center, EV charging stations, dog park and pet spa, or relax outdoors at our saltwater pool, sundeck, and cabanas! We look forward to welcoming you home to Cyan Craig Ranch Apartments!
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday: 09:00 AM - 06:00 PM
                                                  • Tuesday: 10:00 AM - 06:00 PM
                                                  • Wednesday: 09:00 AM - 06:00 PM
                                                  • Thursday: 10:00 AM - 06:00 PM
                                                  • Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  IRT Management, LLC

                                                  B+
                                                  B+
                                                  Communities
                                                  109

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 106 number of votes by renters, Cyan Craig Ranch Apartment Homes is currently rated 3.4 out of 5 stars.
                                                  Cyan Craig Ranch Apartment Homes is rated 3.9/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                  Cyan Craig Ranch Apartment Homes is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  Cyan Craig Ranch Apartment Homes is rated 3.8/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                  Cyan Craig Ranch Apartment Homes is rated 3.8/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                  Cyan Craig Ranch Apartment Homes is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Cyan Craig Ranch Apartment Homes is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                  Managers have responded to 96.4286% of their community reviews in the past year.
                                                  Managers have replied within 18.18 days to their community reviews in the past year.
                                                  IRT Management, LLC
                                                  Animal type not listed Allowed
                                                  Other Pets Allowed
                                                  Pet Limit: 2
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Cyan Craig Ranch Apartment Homes

                                                  July 2024

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                                                  Baths

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                                                  Cyan Craig Ranch Apartment Homes is a 661 - 1,471 sq. ft. apartment in McKinney in zip code 75070. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,312 - $3,140. Nearby cities include Fairview, Allen, Prosper, Melissa, and Frisco.

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