Gray Branch Luxury Apartments
#12,635 #31 #2,147

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Gray Branch Luxury Apartments

1760 North Ridge Road, McKinney, TX 75071
(14 Reviews)

Move-In Specials

ONE MONTH FREE! On Select Units While Supplies Lasts!

Reviews

(14)

3.9 rating

See Details

14 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2023 - 2024

3/7/2024

This community has been a great experience for me. The maintenance staff is quick and very efficient. The office staff is kind and always willing to help! The amenities are all kept cleaned and maintained as well. I would highly recommend Gray Branch!

    Review Author Icon

    Brown.tommy.e

    Resident 2021 - 2022

    2/20/2022

    The team at Gray Branch does a great job with the overall resident experience. Gerry and Ferdinand keep the property looking beautiful and functioning correctly while doing their work with a smile, and Kevin and Markayla quickly and professionally assist with resolving any problems or questions that I have had. The whole team has made my experience living at Gray Branch a great one!

      Manager

      2/23/2022

      Gray Branch Luxury Apartments
      We are so happy you decided to drop by Gray Branch Luxury Apartments. The professional service you witnessed and experienced is always what we strive to deliver. Please contact us if you have any further needs! Sincerely, Gray Branch Luxury Apartments Management
      Review Author Icon

      Kaylee_J981

      Resident 2021 - 2022

      2/14/2022

      I’ve lived here since January 2021 and I absolutely love it here. By far my favorite complex I’ve ever lived in. Apartments are nice, staff is wonderful, and the events are so fun. They are always quick to address any issues. We love all the employees, but special shout out to Fernidad and Jerri. My dogs are always so excited to see them and those 2 are always so nice to them when we run into them outside or in the halls.

        Manager

        2/14/2022

        Gray Branch Luxury Apartments
        Thank you for your stellar review of our community and for highlighting our incredible team! If you have any further feedback, please let us know. We appreciate hearing from our residents. Sincerely, Gray Branch Luxury Management
        Review Author Icon

        kinglucas66@yahoo.com

        Resident 2022

        2/8/2022

        Kevin at the front desk is great! Highly recommend asking for him - very flexible, kind, professional, and responsive. The units themselves are very nice, modern, and it’s a new community so everything is in great shape! We haven’t been here long, but I can tell we’re going to love calling Gray Branch home.

          Manager

          2/9/2022

          Gray Branch Luxury Apartments
          Hi, thanks so much for your review! Thank you for taking the time to recognize Kevin's excellent service. We are so glad they've made your experience so great! We look forward to having you as a happy resident for years to come. Sincerely, Gray Branch Luxury Apartments Management
          Review Author Icon

          DenyMar_001002003

          Resident 2020 - 2022

          2/3/2022

          We have been satisfied renters for almost two years. The outstanding facts and features that have enhanced our appreciation for Gray Branch Apartments are the extraordinary and genuine people skills from Manager Ginger Bradley, the improved office staff with Ms. Markayla and Mr. Kevin, the competent and professional assistance through maintenance by Mr. Ferdinand, and ultimately the continuous upkeep and cleanliness of surroundings and building hallways by Mrs. Jerri Warren. Thank you all for being an incredible team.

            Manager

            2/4/2022

            Gray Branch Luxury Apartments
            Thank you so much for your recommendation! We’re pleased that you recognized our efforts in making Gray Branch Luxury Apartments a place you can call home. We look forward to continuing to provide the same high-quality service for years to come. Sincerely, Gray Branch Luxury Apartments Management
            Review Author Icon

            KevinBurns

            Resident 2020 - 2022

            2/1/2022

            I am very pleased with Gray branch! Markayla, Ginger and Kevin are very nice and attentive and make sure that anything I need is taken care of. The maintenance staff is quick and makes sure the grounds look good. I just renewed my lease and will be here for a while. I would definitely recommend to anyone looking for a new home.

              Manager

              2/1/2022

              Gray Branch Luxury Apartments
              Kevin, we do our best to provide you with professional service, so we’re happy that our team has contributed to your wonderful experience. Thank you for all this positive feedback! Sincerely, Gray Branch Luxury Apartments Management
              Review Author Icon

              anonymous

              Resident 2021

              11/18/2021

              Not worth your money or the headache. These are the cheapest build apartments I have ever lived in. Do yourself a favor and do not rent here. Looks are definitely deceiving. These may be newly built apartments, but the quality is so poor. You will hear literally everything from loud neighbors to barking dogs, and cars passing by or parked, playing loud music.

                Manager

                11/22/2021

                Gray Branch Luxury Apartments
                We apologize for any inconveniences. We want to provide you with a comfortable living experience and would like the chance to make things right. Please stop by our office at your earliest convenience so that we can discuss your concerns in more detail. Thank you for your time and we hope to speak with you soon. Sincerely, Gray Branch Luxury Apartments Management
                Review Author Icon

                KC62

                Resident 2020 - 2021

                9/26/2021

                Love my space, my new little yard, my scenic view. The office and maintenance staff are the best ever. Love being so close to grocery, restaurants, shopping, car services, basically anything you might need within a 5 mile radius.

                  Manager

                  9/27/2021

                  Gray Branch Luxury Apartments
                  We’re pleased that you recognized our efforts in making Gray Branch Luxury Apartments a place you can call home. We look forward to continuing to provide the same high-quality service for years to come. Sincerely, Gray Branch Management
                  Review Author Icon

                  jbbarnes77

                  prospectiveVisited 2021

                  9/10/2021

                  The staff her is great, especially Markayla who has done a lot to get me into an apartment when very few are available and the wait can be a long time. Things keep changing, residents who say they are moving out keep changing them minds, etc., but Markayla keeps rolling the the punches and keeping me informed where we are at, while remaining helpful and courteous. So appreciated.

                    Manager

                    9/16/2021

                    Gray Branch Luxury Apartments
                    We know it can be a journey to find the perfect apartment so we're delighted that Markayla helped you find the perfect home. If there's anything we can do to help you get settled in, let us know. Until then, we look forward to providing you the best in apartment living! Sincerely, Gray Branch Luxury Apartments Management
                    Review Author Icon

                    anonymous

                    Resident 2020 - 2021

                    8/4/2021

                    Not the Best Place to Live? Sure it is true that the staff is friendly, but they are not your friends. Everyone in business wants your money including Gray Branch. I lived there for a short time. I had to leave. I had an emergency illness. Management was not accommodating. There were several violations including some of which included Cigar smoking permeating beneath my bedroom, also reported by other tenants. There were noise related issues which were not corrected, whereby I did not have the rights to a quiet enjoyment, and Covid-related protections in place during my stay at the height of the pandemic. Also, I noticed on many occasions that the staff did not consistently wear masks. When I contracted Covid and was very very sick, the staff suddenly changed from being nice to being unprofessional. Ginger B. would not allow me to speak to Management,. I asked her to help me. She would not do anything to help me. I wanted her to talk to management about my lease situation. I could not live there any more. I could not live alone, care for myself and needed to move back with my family so that meant leaving the… See More>
                      Manager

                      8/6/2021

                      Gray Branch Luxury Apartments
                      We're sorry that you have been encountering issues. We are generally willing to discuss billing and specific circumstances with residents. If you have any outstanding questions, please reach out and ask to speak with management. Sincerely, Gray Branch Luxury Apartments Management
                      Review Author Icon

                      anonymous

                      Resident 2021

                      6/28/2021

                      The main gripe is the noise. Very cheap build quality. You can hear everything from cars, to yappy dogs, to people talking/slamming doors. It’s like you live outside. The lawn care every week will have you up all morning. If quiet is what you expect… you won’t get it here. Cramped parking and faulty gates add to the annoyance. Ginger is very nice when I’ve met her. Anna, however, is very incompetent and quite rude every single time I’ve come up there. I am surprised she still has a job with how bad she is. It does feel safe and is close to everything you need. But again, noise ruins it here. And snobby staff(Anna)

                        Manager

                        7/1/2021

                        Gray Branch Luxury Apartments
                        We apologize for any inconvenience. We want to provide you with a comfortable living experience and would like the chance to make things right. Please stop by our office at your earliest convenience so that we can discuss your concerns in more detail. Thank you for your time and we hope to speak with you soon. Sincerely, Gray Branch Luxurey Apartments Management
                        Review Author Icon

                        anonymous

                        Resident 2021

                        4/15/2021

                        These apartments are far from luxury. There is no insulation whatsoever! I can hear my neighbor having a conversation on the phone and shouting when playing video games, while I'm trying to sleep. He might as well be my roommate. Our bedrooms are beside each other. Not sure who thought that would be a great layout. I can always hear the neighbors below me having a conversation or when there tv is on. Unfortunately for me, it makes my apt rumble. Not sure if they have surround sound, but that's definitely what it sounds like. I can barely get any studying done. And the constant slamming of doors from neighbors can be felt. The AC unit is so loud, it sounds like a jet engine firing up. Also, the gate is always broke! I've only been here for a few weeks and I'm ready to break my lease.

                          Review Author Icon

                          anonymous

                          prospectiveVisited 2021

                          4/9/2021

                          Located at 380 & Ridge, so easy access to everything including shopping and grocery stores. There is a two level fitness center, pool, sand volleyball court. The apartments include washer and dryer, large kitchens and patios. Highly recommend!

                            Manager

                            6/10/2021

                            Gray Branch Luxury Apartments
                            Thank you for recommending! We hope you make Gray Branch your new home!
                            Review Author Icon

                            anonymous

                            Resident 2020 - 2021

                            3/31/2021

                            The community is built cheap. After moving in you'll notice the hardwood quality is poor and the AC condensers sounds and feels like a plane taking off inside your unit! Prepare to hear the other residents front door slams that will rattle your nerves and glassware! If I don't laugh about it, I would cry. Oh! Dog poop on sidewalks, stairs, okay everywhere and community maintenance does not give notice or email, this is a major safety issue. OH! The front and side gates are broken, another safety issue, but who's counting!?

                              Manager

                              1/24/2022

                              Gray Branch Luxury Apartments
                              Hi, I am sorry to see you have not had a good experience with us so far. We are rolling out Doggy DNA in the next 30 days to help prevent dog poop. The front gates are working now, we had some parts that were on back order. Please feel free to reach me directly with any issues with maintenance work orders. We strive to provide excellent customer service. Thank you, Ginger Bradley Property Manager GrayBranchMgr@cushwake.com 214.891.9199

                              Floor Plans & Pricing

                              1 Bedroom

                              Franklin

                              1 Bed, 1 Bath | 734 sq. ft.

                              4 Available Units

                              See Floor Plan Details

                              Rutherford

                              1 Bed, 1 Bath | 656 sq. ft.

                              2 Available Units

                              See Floor Plan Details

                              Warden

                              1 Bed, 1 Bath | 840 sq. ft.

                              2 Available Units

                              See Floor Plan Details

                              Disclaimer: Special, prices and availabilities subject to change.

                              epIQ Ratings

                              What is epIQ?

                              The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                              epIQ Report Card

                              In partnership with SatisFacts™

                              Community epIQ Grade

                              C-
                              C-

                              Renter Ratings

                              A+

                              Review Ratings

                              Noise

                              5.0

                              Grounds

                              5.0

                              Safety

                              5.0

                              Office Staff

                              5.0

                              Maintenance

                              5.0

                              Neighborhood

                              5.0

                              Survey Ratings

                              SatisFacts™ Tour Survey

                              SatisFacts™ Move-In Survey

                              SatisFacts™ Maintenance Survey

                              SatisFacts™ Renewal Survey

                              Review Count

                              F

                              Number of reviews in the past 365 days

                              1

                              Manager’s Review Engagement

                              F

                              Percentage of reviews responded to

                              0.00%

                              Manager’s Review Reply Time

                              F

                              Average time to respond to reviews

                              N/A

                              View Community Timeline
                              View Community Timeline

                              Features & Amenities

                              Laundry
                              • Full Size Washer and Dryer
                              Parking
                              • Garage
                              • Private Attached Garage
                              Pets
                              • Dogs Allowed
                                Deposit: $150. Fee: $350. Rent: $15. Restrictions: Breed restrictions apply.. Pet Limit: 2. Comments: Pet Fee and Pet Rent is per pet.
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                              • Cats Allowed
                                Deposit: $150. Fee: $350. Rent: $15. Restrictions: Breed restrictions apply.. Pet Limit: 2. Comments: Pet Fee and Pet Rent is per pet.
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                              Other
                              • 24-Hour Emergency Maintenance
                              • 9' Ceilings
                              • AT&T High Speed Internet and Cable
                              • Additional Storage
                              • Amenity Areas with Complimentary Wi-Fi
                              • Balcony or Patio
                              • Black Appliances
                              • Faux Wood Flooring
                              • Full Size Kitchen Pantry
                              • Granite Countertops with Tile Backsplash
                              • Kitchen Islands with Pendant Lighting
                              • Lawn Games and Bocce Ball Areas
                              • Leash Free Dog Park
                              • Move-in Deposit Free with Jetty
                              • Plush Carpet in Bedrooms
                              • Premium Gray Cabinetry
                              • Premium Kitchen Faucet with Vegetable Sprayer
                              • Quiet Conference Room
                              • Smoke Free Community
                              • Spa Inspired Bathrooms
                              • Valet Package Delivery
                              • Valet Trash Service
                              • Vaulted Ceilings
                              • Volleyball Court
                              • Walk In Closets with Shelving
                              • White Two-Inch Blinds
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                              Leasing

                              The esssence of quality and thoughtful design, Gray Branch Luxury Apartments will undoubtedly be the definition of charm and style for apartment living in McKinney, Texas. Our bright and spacious apartment homes feature private patios or balconies, upgraded energy-efficient appliances, large walk-in closets, and a resort-style swimming pool. Gray Branch Luxury Apartments is ideally located within minutes from a multitude of major highway connections, shopping, dining, parks and more. Enjoy a lifestyle unlike any other at Gray Branch Luxury Apartments. Rated in the ELITE 1% NATIONWIDE for resident satisfaction. - J Turner Research, 2020 Power Rankings Elite 1% Designation
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                              Office Hours

                              • Sunday: 01:00 PM - 05:00 PM
                              • Monday - Friday: 09:00 AM - 06:00 PM
                              • Saturday: 10:00 AM - 05:00 PM

                              Questions & Answers (0)

                              Frequently Asked

                              Based on 14 number of votes by renters, Gray Branch Luxury Apartments is currently rated 3.9 out of 5 stars.
                              Gray Branch Luxury Apartments is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                              Gray Branch Luxury Apartments is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                              Gray Branch Luxury Apartments is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                              Gray Branch Luxury Apartments is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                              Gray Branch Luxury Apartments is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                              Gray Branch Luxury Apartments is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                              Dogs Allowed
                              Deposit: $150
                              Fee: $350
                              Rent: $15
                              Restrictions: Breed restrictions apply.
                              Pet Limit: 2
                              Comments: Pet Fee and Pet Rent is per pet.
                              Cats Allowed
                              Deposit: $150
                              Fee: $350
                              Rent: $15
                              Restrictions: Breed restrictions apply.
                              Pet Limit: 2
                              Comments: Pet Fee and Pet Rent is per pet.
                              1 Bed, 1 Bath
                              2 Beds, 2 Baths
                              3 Beds, 2 Baths
                              ONE MONTH FREE! On Select Units While Supplies Lasts!

                              Check Availability

                              Gray Branch Luxury Apartments

                              July 2024

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                              Baths

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                              Gray Branch Luxury Apartments is a 597 - 1,260 sq. ft. apartment in McKinney in zip code 75071. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Fairview, Allen, Prosper, Melissa, and Frisco.

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