Review History for anonymous

Westcreek Ranch


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anonymous

Resident 2013

10/9/2013

I lived in Westcreek Ranch apartments from February 2013 to September 2013 and I could not have gotten out of there sooner. I actually paid to break my lease, as this was the worst apartment that I have ever lived in. The first day that I moved in, I had no hot water. I called maintnance and was told this was not an emergency and that it would have to wait until Monday. Monday they came to fix the hot water and broke a pipe and flooded my apartment. Instead of calling to let me know if the flood they tried to clean it up. I came home to find all of my rugs on the balcony drying. They did not open any closets and there was still standing water ruining anything I had stored on the floor. I received no compensation, and was told that I would have to file a claim on my renter's insurance to replace my belongings. I had a pipe break 3 more times while I lived there. The third time, the maint. staff came and shop vac the water and said they would be back in a few hours after the water finished draining from the apartment upstairs. They never came back. I finally quit replacing my rugs, as I knew they would be ruined. After the third time, I spoke to the manager. He claimed maintenance did not imform him of the issue and that it would be corrected. He came to my apartment and assured me that everyting would be repaired. They had to rip up my baseboards and replace them. Shon assured me that a maid service would come to clean after all of the repairs were done. They fixed the baseboards and never came to make any other repairs, nor did they send a cleaning service. I have never been so mistreated at any apartment or been forced to live in such conditions. The maintenace staff is unskilled and uqualified. I finally paid to break my lease and move. These apartments are noisy and you will get no response from the apartment employees. Everytime that I complained about damages or bugs, they just told me it was my fault. One time a pipe broke over the weekend when I was not home, and when I came back there were worms everywhere. It was disgusting. Laundry centers and gym are only open during office hours, so if you work, don't plan on using them. Please consider this before you get locked into a lease.

    Review 24 out of 38

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    Westcreek Ranch

    March 2024

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