The Venue Craig Ranch
#5,508 #17 #854

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The Venue Craig Ranch

4651 S Custer Rd, McKinney, TX 75070
(76 Reviews)
$1,027 - $2,397/mo

Reviews

(62)

4.3 rating

See Details

76 total reviews

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1253903

Verified Resident 2021 - 2024

5/30/2024

Everything has been fine up until the last few months. There had been several issues with the building I reside in that caused fire alarms to go off after midnight. And they began having the issues fixed without notice until a few days after the work was being done. The amenities you're also paying for aren't even worth it. The gym is so damn small compared to other complexes I've recently toured and something is always broken. I've never been able to use a functioning computer in order to print an assignment for school. The car care center has been broken since I moved in and has not been fixed. And the pool has currently undergone maintenance which caused it to be closed, which I don't understand why that wasn't done a couple months ago so that it would be ready in May instead of having to wait until June leaving only 2.5 months to use it?? You just end up paying so much rent for nothing because the amenities suck.

    Manager

    6/6/2024

    The Venue Craig Ranch
    We're sorry to hear about your recent experiences at The Venue Craig Ranch. We understand the importance of timely communication, and we apologize if we fell short in this area. We aim to provide high-quality amenities for our residents, and we're sorry to hear that they have not met your expectations. We appreciate your feedback and would like to discuss this further with you. Please contact us at cmvenue@liverangewater.com or call us at 972-848-3971. Thank you, The Venue Craig Ranch.
    Review Author Icon

    Resident 1215292

    Verified Resident 2023 - 2024

    1/8/2024

    Love the complex, fell safe, quiet and the office staff is always wonderful. I will recommend these apartments to anyone that is looking to live in this area. Very spacious and the kitchen for me is the main attraction

      Manager

      1/9/2024

      The Venue Craig Ranch
      We're thrilled to hear that you're enjoying your experience at The Venue Craig Ranch. It's wonderful to know that you feel comfortable and find our staff helpful. Your recommendation means a lot to us. We're glad that you're loving the spaciousness of your apartment and the kitchen. Thank you, The Venue Craig Ranch.
      Review Author Icon

      Resident 1214762

      Verified Resident 2021 - 2024

      1/6/2024

      It's been good and bad. The location and the apartment itself has been really nice and the amenities are great. When we first moved in the office staff Tyler was great and Rebekah was helpful sometimes. This new management team not helpful at all. We didn't even know we had a whole new management team. No one sent emails or flyers nothing to let us know they're the new team. If you make a decent complaint nothing gets done by them. The neighbors stomp so hard and loud you can't even think straight but they call it normal apartment noise. No it's rude and disrespectful is what it's called. The surroundings are peaceful outside but inside the apartments not so much. Would I recommend living here it's a 6 out of 10.

        Manager

        1/8/2024

        The Venue Craig Ranch
        We appreciate you taking the time to provide your feedback. It's wonderful to hear that you've enjoyed the location, your apartment and the amenities at The Venue Craig Ranch. We're sorry to hear about your experience with noise and communication. Our team is committed to providing a comfortable and enjoyable living experience for all residents, and we encourage you to reach out to us at cdvenue@liverangewater.com or (972) 848-3971 so we can address any issues you might have. Thank you, The Venue Craig Ranch.
        Review Author Icon

        Resident 1213182

        Verified Resident 2023 - 2024

        1/1/2024

        It has been okay. I'm here to live out my lease and just maintain a good rapport with the management and staff of the community. It is in a nice area and the school is close so my son and I can walk there.

          Manager

          1/3/2024

          The Venue Craig Ranch
          We appreciate you sharing your feedback with us. It's good to hear that you find our community's location convenient. Please remember that our team is here to assist you, so don't hesitate to reach out to us at (972) 848-3971 if you need anything during your stay. Thank you, The Venue Craig Ranch.

          Updated Review

          Review Author Icon

          Resident 768804

          Verified Resident 2020 - 2023

          12/7/2023

          The staff is amazing, very responsive and pro active in getting things fixed. The amenities are great, however, each year, it seems the landscaping around the pool and complex have been at minimum, many bare spots where there used to be such beautiful bushes, flowers, and trees. The piping for sprinkler system that doesn't work, is very visible throughout community. Dog poop all over, not enough pet poop stations at all. The builder is crap. Luxury apartment living and things are falling apart. (This is not on the current management team, clearly the builder). I have met a lot of great neighbors here as we have been here for going on 6 years, again, due to the team that had been here just as long as we have, they are GREAT!! The location is great and mainly keeping kids in same schools. I wish the higher ups at the management company would actually come take a walk around this place, and then see pictures of the first 3 years this place was open and see the dreadful changes. Management team has voiced their issues to them, and it seems all they care about it money. Shameful. But, that's all big… See More>
            Manager

            12/8/2023

            The Venue Craig Ranch
            Thank you for taking the time to share your thoughts. We're glad to hear that you appreciate our staff and the amenities at The Venue Craig Ranch. We understand your concerns about landscaping and maintenance and appreciate your feedback. We're committed to maintaining our community to the highest standards and your insights are valuable. We're also pleased to hear that you have enjoyed our location and the strong sense of community among our residents. If you have any further feedback or if there's anything we can do to enhance your experience, please feel free to reach out to us at (972)848-3971. Thank you, The Venue Craig Ranch.
            Review Author Icon

            Resident 1202171

            Verified Resident 2018 - 2023

            11/24/2023

            It's been nice living here. Exceptional property team. Maintenance team always respectful to personal property, including pets. Friendly environment. Great access to shops and entertainment. One draw back- community grounds could be kept up over. This is not the blame of the property team, it has to be from their powers above.

              Manager

              11/27/2023

              The Venue Craig Ranch
              We appreciate your positive feedback about our team and the local amenities at The Venue Craig Ranch. We strive to provide an enjoyable living environment, and your comments regarding the maintenance of the community grounds have been noted. Please feel free to reach out to us at (972) 848-3971 if you have further comments or suggestions. Thank you, The Venue Craig Ranch.

              Updated Review

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              Resident 757310

              Verified Resident 2020 - 2023

              11/6/2023

              I have received very good reactions to my requests for maintenance services. It is usually within hours and/or days. The office staff have had to help me with my bank account. The bank stopped deducting my rent payments and Rebekah, Tyler and Emily helped me get my automatic recurring rent payments corrected back to where they are now being deducted each month.

                Manager

                11/7/2023

                The Venue Craig Ranch
                We're so glad to hear that our maintenance and office staff have been able to assist you promptly and efficiently. It's important to us that your needs are met and your experience at The Venue Craig Ranch is positive. Should you have any future concerns or need further assistance, please don't hesitate to contact us at (972) 848-3971. Thank you, The Venue Craig Ranch.
                Review Author Icon

                Resident 1178699

                Verified Resident 2022 - 2023

                9/9/2023

                Rents too high for what it is. I know inflation blah blah blah ... just cause everyone else gouges doesn't mean you have to. I doubt this will be read or even bothered with. As with most surveys. They don't read or address the really important things.

                  Manager

                  9/11/2023

                  The Venue Craig Ranch
                  Thank you for taking the time to share your thoughts with us. We're sorry to hear that you feel our rents are too high. Our prices are based on market research and the amenities and services we offer. However, we understand that everyone has different needs and budgets. If you'd like to discuss your specific situation, please don't hesitate to give us a call at 972-848-3971. Thank you, The Venue Craig Ranch.
                  Review Author Icon

                  Resident 1165181

                  Verified Resident 2017 - 2023

                  7/31/2023

                  The rent is too high, and the parking is horrible. Kids play outside in the parking lot. You have to be careful about your surroundings. The stairways are dirty, and they don't clean enough. People put their trash out on Friday, which is disgusting.

                    Manager

                    8/8/2023

                    The Venue Craig Ranch
                    We wish we could have earned a higher star rating. We are more than happy to address any concerns you may have. Please feel free to swing by the office or give us a call at (972) 540-5400 with more information. Thank you. - The Venue Craig Ranch, Community Director
                    Review Author Icon

                    Resident 1147076

                    Verified Resident 2020 - 2023

                    6/5/2023

                    The Venue at Craig Ranch is a great apartment complex. The smaller size is great considering it isn't a massive community. You get to personally know the maintenance and the staff. Besides having maintenance issues that took awhile to resolve (they came promptly, but it was difficult to figure out the issue), we have had overall a positive experience in this community.

                      Manager

                      6/7/2023

                      The Venue Craig Ranch
                      Thank you for taking the time to leave this rating. We would love to hear your perspective and ask that you stop by our office or give us a call at (972) 540-5400 with more information. Our goal is to provide our residents with exceptional service in a timely manner. Thank you. - The Venue Craig Ranch
                      Review Author Icon

                      Resident 1139853

                      Verified Resident 2022 - 2023

                      5/11/2023

                      I have always enjoyed living here. Perfect location and the events they hold are nice. If anything is broke they try and fix it in a timely manner. The staff are easy to talk to. They communicate very well.

                        Manager

                        5/17/2023

                        The Venue Craig Ranch
                        Thank you for taking the time to leave this review, although we wish we could have earned a higher rating. We would like to resolve this with you and invite you to stop by our office or give us a call at (972) 540-5400 when you are able. Thank you. - The Venue Craig Ranch, Community Director
                        Review Author Icon

                        Resident 1118827

                        Verified Resident 2021 - 2023

                        3/6/2023

                        I like this apartment because it is a small complex, and the managers and staff are very friendly and know all their residents by face and by name, which is very nice. And if you need to fix something, then everything is done very quickly and professionally ???? I have a very cozy and beautiful apartment, with a beautiful view of the pool. I love to walk along the long beautiful trailer behind the complex. And of course, it's so nice to spend time in the pool and gym, and sometimes play billiards in the evenings. I'm glad I chose these apartments.??

                          Manager

                          3/6/2023

                          The Venue Craig Ranch
                          We are delighted to hear of your overall wonderful experience! We aim to provide the best quality customer service and living experience for our residents. Thank you for writing this review! - The Venue Craig Ranch, Community Director
                          Review Author Icon

                          Resident 1112279

                          Verified Resident 2021 - 2023

                          2/11/2023

                          Nice community and apartment, maintenance is quick if you ever have any issues to fix. Safe and clean. Manager and office staff are wonderful. Great location close to everything and a couple shops within walking distance

                            Manager

                            2/14/2023

                            The Venue Craig Ranch
                            We are happy to hear of your wonderful experience. We care deeply about our residents and seek to provide the highest quality customer service. Thank you for this spectacular review. - The Venue Craig Ranch, Community Director
                            Review Author Icon

                            Resident 1111811

                            Verified Resident 2022 - 2023

                            2/9/2023

                            Property is not well maintained. Broken hym equipment that hadn't been fixed since before last may of 2022. Extensive frozen fire sprinkler pipes bursting through freeze and flooding apartments. Exterior walls/ siding cut open to "repair" fire sprinklers took way too long to fix. Cut out siding and trash was all left on my patio for me to clean up after workers and the holes are still open in all the walls throughout complex. Hasn't been fixed or cleaned up in well over a month now. Apt managers are raising rent on everyone despite the market going into recession. People are leaving in droves

                              Manager

                              2/10/2023

                              The Venue Craig Ranch
                              We are sorry to see that you have not had the positive experience that we seek to provide all our residents and guests. We would like the opportunity to speak with you personally and ask that you come by our office or call us at (972) 540-5400 when you have time. Thank you. - The Venue Craig Ranch, Community Director
                              Review Author Icon

                              Resident 1101236

                              Verified Resident 2017 - 2023

                              1/9/2023

                              I have enjoyed living here. Rebecca is truly amazing! Her leasing assistants are always attentive, helpful and very pleasant. Neil and the maintenance crew go ahead and beyond to take off any issues on hand.

                                Manager

                                1/9/2023

                                The Venue Craig Ranch
                                Thank you for writing this review! We appreciate the kind words and are delighted to hear of your positive experience with us. - The Venue Craig Ranch, Community Director

                                Updated Review

                                Review Author Icon

                                Resident 955992

                                Verified Resident 2018 - 2022

                                10/28/2022

                                Great service and responsiveness to my work order. Service crew is always friendly and works to correct issues the first time. Online request is easy and allows for pictures to be uploaded to give the team a better perspective of what’s going on.

                                  Manager

                                  10/28/2022

                                  The Venue Craig Ranch
                                  We are delighted to hear of your overall wonderful experience! We aim to provide the best quality customer service and living experience for our residents. Thank you for writing this review! - The Venue Craig Ranch, Community Director
                                  Review Author Icon

                                  Resident 1066425

                                  Verified Resident 2021 - 2022

                                  9/15/2022

                                  Staff / Maintenance are always pleasant and responsive. I have never been concerned for my safety and other residents seem to be nice. Since there's a minimum of 201 characters I am filling some dead space.

                                    Review Author Icon

                                    Resident 1038960

                                    Verified Resident 2021 - 2022

                                    6/24/2022

                                    Everything is awesome. The only thing is the noise above us is too much at times and it sounds like they are jumping up and down. I've been woken up many times because of the noise that they create. It's very annoying but besides that, everything is awesome.

                                      Manager

                                      6/24/2022

                                      The Venue Craig Ranch
                                      Thank you for this review! We are pleased to hear that everything was up to your expectations. Thank you. - The Venue Craig Ranch, Community Director
                                      Review Author Icon

                                      anonymous

                                      Resident 2020 - 2022

                                      6/2/2022

                                      Expensive move out

                                      We stayed here for almost 1.5 years. While our overall stay was good and pleasant, the move out process was what pissed us off. After we gave our move out notice, I have asked multiple times in the leasing office by calling and visiting personally about the acknowledgment of move out and a move out check list. There was nothing that was provided. After the move out date , a statement of $500+ was sent to us claiming basic unclean stuff as damages. For example , for a simple kid pencil drawing on the wall, they claimed $40 when they were going to repaint the wall anyways. I have stayed in apartments in various states in US for over 15 years and our previous move outs were much smoother than what we experienced here.

                                        Updated Review

                                        Review Author Icon

                                        Resident 889284

                                        Verified Resident 2021 - 2022

                                        4/8/2022

                                        Not only is front office amazing at The Venue Craig Ranch (Rebekah and Tyler are fantastic) but the other employees are fantastic as well! Henry is quick and professional with any and all requests we have made, and he always has a smile on his face! Thank you to the people working here for making this apartment feel like a home!

                                          Manager

                                          4/8/2022

                                          The Venue Craig Ranch
                                          We are happy to hear of your wonderful experience. We care deeply about our residents and seek to provide the highest quality customer service. Thank you for this spectacular review. - The Venue Craig Ranch, Community Director
                                          Review Author Icon

                                          Resident 1008059

                                          Verified Resident 2019 - 2021

                                          3/19/2022

                                          Complex is very nice but having to hear things like ice cream trucks driving slowly around is very annoying. And although I’m not aware of any issues I have never seen any type of security in the Community.

                                            Manager

                                            3/21/2022

                                            The Venue Craig Ranch
                                            Thank you for this excellent rating! We are honored to have earned your high recommendation. - The Venue Craig Ranch, Community Director

                                            Updated Review

                                            Review Author Icon

                                            Resident 995474

                                            Verified Resident 2019 - 2021

                                            2/4/2022

                                            The Venue Craig Ranch is a great place to live. My apartment is quiet and spacious. The office staff are always nice and helpful, the maintenance staff are professional and attentive when issues arise. I've enjoyed my time living here.

                                              Manager

                                              2/4/2022

                                              The Venue Craig Ranch
                                              Thank you for taking the time to write this review! The comfort of our residents is of the highest importance to us. We are happy to know the quality of your apartment and the service of our staff have met your expectations. -The Venue Craig Ranch
                                              Review Author Icon

                                              Resident 981278

                                              Verified Resident 2021

                                              12/14/2021

                                              This place is fantastic! Tyler, Emily and Rebekah go above and beyond. I moved here from out of state and started the process earlier this summer. The minute I stepped onto the property and into the office, I knew this was going to be my next home. Tyler was so friendly, professional and personable as well as Rebekah and Emily were on top of a minor request I had upon move-in and took care of it within 24 hours. Everything is expensive in the area right now, continuing to increase in price so I took time looking into a variety of places. The Venue by far has the best options, space, upgrades, cleanliness, etc and the friendliest staff. I've had the opportunity to meet a few of my neighbors who are wonderful as well and this place is peaceful and quiet. I'm loving the choice I made!

                                                Manager

                                                12/20/2021

                                                The Venue Craig Ranch
                                                We appreciate you taking the time to leave us a review! We are so pleased that you are enjoying your new home. We truly wish to provide exceptional customer service to make your home the most enjoyable experience, so please let us know if there’s anything we can do for you in the future. Thank you! The Venue Craig Ranch
                                                Review Author Icon

                                                Resident 978358

                                                Verified Resident 2018 - 2021

                                                12/5/2021

                                                My experience has been pretty good. Ive lived here 2.5 years and plan to live here 2 more. The quality of residents is questionable at times. My police boyfriend wonders if its a section 8 housing. My expectations arent very high I just want to safe place for myself and my daughters to live. It could be kept a little bit cleaner especially in the hallways. The thing is most frustrating is the trash, we get charged if we leave our trashcan out yet several times throughout the year the valet trash people just plain dont show up.

                                                  Manager

                                                  12/8/2021

                                                  The Venue Craig Ranch
                                                  We appreciate your feedback and are pleased to know your experience has been good. However. we are sorry that you have some reservations. We value our community and aim to keep it as clean as possible, so we employ a cleaning service that cleans our community to help ensure the comfort of our residents and guests. If you would like to discuss this further, please stop by the office or contact us at (972) 848-3971. Thank you, The Venue at Craig Ranch
                                                  Review Author Icon

                                                  Resident 958358

                                                  Verified Resident 2018 - 2021

                                                  10/8/2021

                                                  Rebecca and Tyler are always welcoming when ever a resident enters the office. I work late nights and sometimes see residents from the apartment complex next door dumping their large items I.e. furniture outside of the Venue dumpster. Each morning when bringing my son to school I see the maintenance staff picking up the mess in order to keep the Venue property looking nice. Thank you guys for your hard work.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A3

                                                    1 Bed, 1 Bath | 815 sq. ft.

                                                    $1,093 - $1,377

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    A1

                                                    1 Bed, 1 Bath | 661 sq. ft.

                                                    $1,027 - $1,314

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A2

                                                    1 Bed, 1 Bath | 984 sq. ft.

                                                    $1,189 - $1,418

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B+

                                                    Review Ratings

                                                    Noise

                                                    3.8

                                                    Grounds

                                                    3.2

                                                    Safety

                                                    3.3

                                                    Office Staff

                                                    4.2

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.1

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B

                                                    Number of reviews in the past 365 days

                                                    9

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A-

                                                    Average time to respond to reviews

                                                    3 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $10. Restrictions: We welcome 2 pets per apartment home. There is a pet rent of $10 per pet. Pet fee is $400 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.. Pet Limit: 2
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                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $10. Restrictions: We welcome 2 pets per apartment home. There is a pet rent of $10 per pet. Pet fee is $400 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Business Center
                                                    • Clubroom
                                                    • Fitness Center
                                                    • Gaming Lounge and Billiards
                                                    • Gas Grilling Stations
                                                    • Pet Park
                                                    • Putting Green
                                                    • Resident Car Care Center
                                                    • Resort Style Swimming Pool
                                                    • Storage Space
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                                                    Leasing

                                                    The Venue Craig Ranch Apartments is a new community offering the perfect balance of luxury and location. Our beautiful apartment homes are located near US-75, Sam Rayburn 121 Toll, and Highway 380, providing an easy commute anywhere in the area. Our perfect location is central to the finest shopping, dining, and entertainment the area has to offer, including Allen Premium Outlets, Topgolf, Stonebriar Centre, and TPC Craig Ranch Golf Course. We are also found near outstanding area schools, including UNT, TWU, and Collin Community College. We have no doubt that you will love living at The Venue Craig Ranch Apartments. Call our friendly leasing staff today to schedule a personal tour of your new home!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    RangeWater Real Estate

                                                    B+
                                                    B+
                                                    Communities
                                                    213

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 76 number of votes by renters, The Venue Craig Ranch is currently rated 4.3 out of 5 stars.
                                                    The Venue Craig Ranch is rated 3.2/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Venue Craig Ranch is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    The Venue Craig Ranch is rated 3.8/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    The Venue Craig Ranch is rated 3.3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Venue Craig Ranch is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Venue Craig Ranch is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3 days to their community reviews in the past year.
                                                    RangeWater Real Estate
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $10
                                                    Restrictions: We welcome 2 pets per apartment home. There is a pet rent of $10 per pet. Pet fee is $400 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $10
                                                    Restrictions: We welcome 2 pets per apartment home. There is a pet rent of $10 per pet. Pet fee is $400 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    The Venue Craig Ranch

                                                    July 2024

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                                                    The Venue Craig Ranch is a 661 - 1,469 sq. ft. apartment in McKinney in zip code 75070. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,027 - $2,397. Nearby cities include Fairview, Allen, Prosper, Melissa, and Frisco.

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