Review History for Melissa_G979

Mission Ranch

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Melissa_G979

Resident 2017 - 2020

10/23/2020

Currently, I reside in a 2 bedroom apartment. I was needing to transfer to a 3 bedroom apartment. I inquired about a particular apartment that was available and was instructed to reapply for the apartment. After completing the applications, I dropped them off at the office along with 3 $50 money orders for the applications. I also dropped off a $300 money order for the deposit. Although the money order was already made out to them for the deposit, I was handed back the $300 money order and informed it was not necessary until my transfer was approved. Then the assistant manager, Desiree Riveria, performed a move-out inspection of the apartment on Wednesday the 21st so that I could pay for any damages. She contacted me on Thursday the 22nd via email to inform me I was approved. Mrs. Riviera asked that I come by to pay the transfer fee and sign the paperwork. Per her email, I had until Friday the 23rd to do this. Wanting to get it done as soon as possible, I tried to contact her numerous times via email and phone on the 22nd. I left messages with Sergio that I had a question for her and asked that she return my call. I wanted to clarify if I needed the $300 deposit in addition to the $500 transfer fee. Not receiving a return email or phone call, I then went into the office the afternoon of the 22nd. I asked Sergio to speak with her. He informed me that she was not available. I asked to sign the paperwork. He went into her office to get the paperwork but came out stating he could not find it. I gave him the $300 deposit and asked if I needed the $500 as well. He said I could work it out with Mrs. Rivera when she got back to me. This next morning, I received an email from Mrs. Rivera. She informed me that the apartment I was applying for was no longer available because I did not bring in the transfer fee and complete the paperwork. I reminded her that I had already given the deposit a week ago but they had given it back to me. I stated I had dropped it off a second time the previous day. I also informed her of my numerous attempts to contact her via phone, email, and coming into the office to clarify about the deposit yesterday. I reminded her that per her email she said I had until the 23rd to complete everything. She said it did not matter. I guess someone came into the office at 5pm last night while the manager and assistant manager were walking the property. They must have had an application, work references, previous residence references, and deposit. Their background check and references must have been approved instantly. I find this hard to believe! They like to play games here. It is not worth the trouble! If this was the only incident it might be different. I could also give you a handful of other unhappy residents!
Manager

11/2/2020

Mission Ranch
Hello Melissa, We're sorry to see this review. Please be assured that we are fully committed to addressing all issues raised by our residents. Your comfort and satisfaction are very important to us. Please contact us directly at [email protected] so that we may provide you with the best assistance possible. Best Regards, The Mission Ranch Team

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