Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 7.5 days |
Contact Property
The Place
3701 Towne Crossing Blvd.
Mesquite, TX 75150
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 7.5 days |
We are saddened to read your comments which certainly don't reflect our typically high standards. We understand the importance of responsive and thorough maintenance and are eager to restore your confidence here. We are sorry that you have been disappointed in the past and are ready to change your living experience. Please email us at [email protected] so we may take care of any unresolved concerns. We learn from resident feedback and appreciate your candor.
Thank you for sharing your review with us. We are disappointed to hear we haven't lived up to your expectations - especially as you move into a new home. We want to restore your confidence and take care of any unresolved concerns involving the maintenance of your place. Please email us at [email protected], and we will get right on it.
Hello, thank you for bringing your concerns to our attention. Our team strives to provide exceptional homes and customer service, and we deeply regret if your experience fell short of this goal. Please be assured, your comfort in your home is important to us, and we are eager to involve our maintenance and pest-control teams to find an effective solution. As this review is anonymous, please contact us at [email protected] so we may gather additional information from you.
Hello, thank you for reaching out to us with your concerns. It is heartening to know that you enjoy your friendly neighbors and our conveniently located community. However, we want all aspects of your residency with us to be worthy of five stars. We want to address your concerns individually and invite you to connect with us at [email protected] so we may have a detailed discussion. Thank you in advance for contacting us.
Hi Nancy, we are excited to hear you enjoyed your visit with us! Our team works around the clock to ensure that all of our residents and guests have a pleasant experience with us. If you have any questions about the application, feel free to reach out!
Thank you so much for the excellent review! We are excited to hear you are enjoying our friendly team and the optimal location of our community. Rest assured, we are always here for you if you need us!
Thank you for choosing us as your new home! We are excited to hear you are enjoying your stay with us. Please stop by and see our friendly team members at our office if you ever have any comments or questions!
Well, we are glad to hear things are off to a good start! We're very happy to have you here at The Place and look forward to providing you with quality service for quite some time to come. We hope you know you are always welcome to stop by the office if you ever find yourself in need of a little assistance.
Thank you so much for the five-star rating! We're happy to see that you've been nothing short of satisfied with your stay with us. That being said, if you ever have suggestions for improvement, we're all ears in the office.
Thank you so much for your kind words. Resident satisfaction is very important to us so your review made our day!!! Please let us know id there's anything we can do to help you continue to enjoy your home. Should you need anything, please feel free to contract us 972-270-6468 [email protected]
Hello! We appreciate you taking the time to post your review and are so happy to hear you are enjoying your experience here at The Place. Thank you for your feedback on parking. We are happy to look into the possibility of having reserved parking options. We are available in the office if there is anything you need! Sincerely, The Place Management
Dear anonymous, Thank you for speaking with Mary on the phone about these issues. We hope we have been able to resolve the pet smell in your apartment by replacing your carpet. We apologize for the inconvenience you were having prior to this resolve and encourage you to reach out to the office at any time for your future needs. Maintenance also took a look at your dishwasher and it appeared to be working properly after running a cleaning cycle. If you are still having any trouble with it, please let Mary know. If you ever witness any criminal activity, please call the police and it is also helpful if you let the office know so we can pass information on to our residents as needed. Again, we hope we have been able to address all of your needs but if there is anything else we can do, please don't hesitate to call our office at 972-270-6468. Sincerely, The Place Management __ Hi dandrea882003, We received your email and other comments and will be reaching out to you ASAP to resolve the roach problem you are reporting. We apologize if you feel The Place has not been forthcoming with our corporate contact information. Our website (http://www.theplaceapartments.com/) links to our management company's website (http://www.ppmusa.net) which includes the contact information you have provided. We hope we will be able to resolve your issue when we speak to you directly. Thank you for your feedback, The Place Management __ Hi anonymous, We have been encouraging all residents to leave feedback either in person or online so we can address any comments or concerns. Of course, we always hope for positive feedback, however we also appreciate constructive criticism so we can make improvements.
Thank you for taking the time to post your honest feedback! We are so happy to hear you enjoy living at The Place and look forward to working with you on your lease renewal in the future. If there is anything you need in the meantime, let the office know. Best regards, The Place Management
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When you are searching for modern living apartments in Mesquite, Texas, there is only one place you will want to be - The Place Apartments! Convenient to I-30 and I-635, you will have easy access to Dallas and the entire Dallas/Fort Worth Metroplex. Enjoy and take a dip in our sparkling swimming pool or relax and tan on our pool lounge area. Use our cyber cafe and stay healthy, fit, and re-energized in our expanded fitness studio. Enjoy renovated, modern style 1 and 2 spacious bedroom apartment homes. We're a pet friendly community and welcome your fur friends. Directly across the street, you have your choice of restaurants, including Razzos Cajun Cafe, Sports City Cafe, Outback Steakhouse, and El Fenix. Just around the corner, you will find a variety of shops, grocery stores, and other businesses. Town East Mall is also close to The Place Apartments. Call us to schedule your appointment today, your new home awaits!
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Contact Property
The Place
3701 Towne Crossing Blvd.
Mesquite, TX 75150