Review History for anonymous

Alturas Andrews


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anonymous

Resident 2019 - 2020

4/6/2020

By far the worst experience ive ever had with an apartment complex , first and foremost the apartment had a terrible roach infestation, made us wait an entire month to get it sprayed and that did nothing, secondly you have some of the run down facilities in west texas the washing machines would ruin clothes with oil stains from not being maintained, and thirdly the water leaks where constant from the beginning. The worst part however was once we left after being put thru this miserable experience they have audacity to charge me an additional $100 dollars for "heavy cleaning" which included a few things left in the cabinet and a simple vaccum. Then when I tried to settle with them for half they told me all they could do was $10 off. I can promise you if you decide to move here be prepared to live in subhuman conditions with a company who could give two shits about you. Hope that $100 was worth the money these reviews are going to cost
    Manager

    4/11/2020

    Alturas Andrews
    Thank you for your feedback as a former resident. We're sorry to hear that you were displeased with your home because of concerns about upkeep and pests. Transparency is important to us, and we make our pricing and move-out policies clear from the start, so it's unfortunate to see that you're dissatisfied with expenses incurred at the end of your residency. We're always happy to clarify any questions you have, and we welcome you to email us at alturasandrews@trinity-pm.com so that we may discuss these matters in detail. We look forward to speaking with you.

    Review 5 out of 6

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    Alturas Andrews

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