ReNew at Polo Parkway
#8,555 #15 #1,437

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ReNew at Polo Parkway

4700 Polo Pkwy, Midland, TX 79705
(62 Reviews)
$1,275 - $2,740/mo

ReNew at Polo Parkway Reviews

(61)

3.4 rating

See Details

62 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1214811

Verified Resident 2023 - 2024

1/6/2024

The only thing i completely hate about this complex apt is the roads outside the property (parking lot) because there are plenty of potholes and they dont do anything to fix them. I have to dogde the potholes when i am entering the property.

    Manager

    1/10/2024

    ReNew at Polo Parkway
    It is encouraging to know you are mostly satisfied with our neighborhood, and we acknowledge your concerns about potholes outside our homes. We appreciate you bringing this to our attention, and we will look into this matter promptly so we may take proper action moving forward. If you wish to discuss this further, please do not hesitate to reach us at renewatpoloparkway@trinity-pm.com.
    Review Author Icon

    Resident 1192837

    Verified Resident 2021 - 2023

    10/24/2023

    This community is pretty calm and neighbors do not really interact with each other. You are next to the Loop and and a little private airport I believe so it does or can get kind of noisy. Not really that much scenery but it is still pretty out here

      Manager

      10/31/2023

      ReNew at Polo Parkway
      Thank you for taking the time to share your feedback on our community's atmosphere! We work hard to maintain a peaceful and welcoming community for all residents, so if you have any suggestions for improving your living experience, please do not hesitate to contact us at renewatpoloparkway@trinity-pm.com.
      Review Author Icon

      Resident 1176533

      Verified Resident 2021 - 2023

      9/3/2023

      Been a good experience. Only complaint will be the when repairs are done they are temporarily fixed and the issue continues a couple weeks later I have had a hot water leak in my guest bathroom that has been fixed twice and it continues to leaking causing a water heater to keep on running. Now I have to pay more for electricity for that issue that I have no control over.

        Manager

        9/8/2023

        ReNew at Polo Parkway
        Thank you for letting us know you have had a good experience thus far. We are sorry to hear our team has not resolved your work order to your satisfaction. We are eager to provide a permanent solution and encourage you to email us at renewatpoloparkway@trinity-pm.com.
        Review Author Icon

        Resident 1127880

        Verified Resident 2019 - 2023

        4/4/2023

        Renew Polo has really been great. Front office is always nice ! There have been times when they have worked with me when I lost a job during covid, my maintenance needs always get taken care of.. I'm happy here !

          Manager

          4/6/2023

          ReNew at Polo Parkway
          It is always encouraging to hear from satisfied residents such as yourself, and we appreciate your 5-star review of our community. Thank you for your recognition of both our office and maintenance teams, and please do not hesitate to reach out if we may ever be of service.
          Review Author Icon

          eveeleen4real

          Resident 2019 - 2022

          3/1/2022

          Large space and great customer service being living here with my family for over two years. The maintenance are also very knowledgeable. Overall great environment for little children to walk around and play .

            Manager

            3/4/2022

            ReNew at Polo Parkway
            We love knowing that you and your family feel at home in our warm and friendly community. Thank you for your praise for our hardworking team and your loyalty. We are excited to continue to provide you with great service!
            Review Author Icon

            Miguel_L405

            Resident 2019 - 2022

            3/1/2022

            I love living in the community and i'll continue renewing. the management and maintaince are amazing. The environment is so clean and well taken care of, i just love walking around with my daughter and knowing how safe the community is.

              Manager

              3/4/2022

              ReNew at Polo Parkway
              Miguel, we are glad that our dedication to the comfort of our residents has made a good impression, and we are thrilled to continue to have you as part of our community. Thank you for your lovely review!
              Review Author Icon

              anonymous

              Resident 2006 - 2008

              5/15/2021

              Very bad and is way too far from human practice Absolutely bad management and most of all animal Manager she was ignorant to the max Every time asking questions She change conversation I think they need to turn the apt complex to a little park and damalish that place Such a shame little community they call it Ignorant behaviour for sure .

                Manager

                5/22/2021

                ReNew at Polo Parkway
                We appreciate you connecting with us. We are sad to see your feedback regarding communication with our team and would like to speak with you directly to better understand your comments. Please email us at feedback@trinity-pm.com so that our Cares Team may further assist you. We look forward to improving your experience.

                Updated Review

                Review Author Icon

                bavarhn@gmail.com

                Resident 2020

                9/11/2020

                Currently, Terrible there are many and better options in midland, vandalized cars, smell of marijuana in some buildings, it is not a suitable environment or safe for children, and the current management terrible in the process of selecting new tenants, old buildings with leaks THINK ABOUT IT BEFORE YOU RENT IN POLO PARKWAY LOOK FOR SOMETHING BETTER

                  Manager

                  9/16/2020

                  ReNew at Polo Parkway
                  Thank you for informing us of your concerns. We are committed to providing a comfortable living environment at all times, so we encourage you to email our Cares Team at feedback@trinity-pm.com as soon as possible. Once you do, we will take whatever action is necessary to improve the situation.
                  Review Author Icon

                  Resident 740003

                  Verified Resident 2019 - 2020

                  1/28/2020

                  Everyone is nice. Had no problems except for no blinds in living room, no dryer vent for dryer, and old appliances. Other than that, its a nice apartment and i like being there. The staff are nice and the maintenace guys that were fixing it up before i got there were nice and helpful.

                    Manager

                    1/31/2020

                    ReNew at Polo Parkway
                    Thank you for writing. We are happy to know that the team has been kind and helpful. We are sorry to hear that your windows, dryer, and appliances were not up to our usual high standards. If there is anything we may help you with for the future, please do not hesitate to stop by the office. We are here to help.
                    Review Author Icon

                    Resident 738664

                    Verified Resident 2020

                    1/23/2020

                    The staff are wonderful. They were willing to explain everything to me and my roommate. Any questions we had were answered as soon as possible and contact was kept. The building is nice and the maintenance cleaned and painted everything before we moved in.

                      Manager

                      1/27/2020

                      ReNew at Polo Parkway
                      We appreciate your kudos for our knowledgeable and helpful team! Thank you for noticing the cleanliness and recent enhancements, too.
                      Review Author Icon

                      Resident 737954

                      Verified Resident 2019 - 2020

                      1/21/2020

                      It seems ok for now but we are just now moving in, a couple of appliances were not working or uneven. I am missing my laundry room doors, and the toilet by my step daughters room does not work, but I contacted management and they will be here tomorrow to fix all of my issues.

                        Manager

                        1/23/2020

                        ReNew at Polo Parkway
                        Thank you for taking the time to review. We are sorry to hear that your apartment home has outstanding maintenance needs, as attending to resident concerns is one of our top priorities. We hope to resolve these matters quickly, but please don't hesitate to reach out to our office if there is anything else you may need.
                        Review Author Icon

                        Resident 736082

                        Verified Resident 2019 - 2020

                        1/14/2020

                        The staff was nice and polite they answer all the questions I asked. My move in was great I had no problem with my apt was clean and ready to move in. it peace and quite I I recommend this place to move In who ever is looking to find a place love it

                          Manager

                          1/17/2020

                          ReNew at Polo Parkway
                          Thank you for your wholehearted recommendation of our well-maintained, peaceful community. We love knowing that you experienced a seamless move-in with help from our courteous, professional team. It's a pleasure to have you here.
                          Review Author Icon

                          Resident 734331

                          Verified Resident 2018 - 2020

                          1/7/2020

                          When I came home today, the problem was fixed, but things were not put away, which is irritating but not that big deal. But someone used my bathroom and did not clean-up the toilet after themselves. I just scrubbed the toilet last night, and it was now dirty. Plus I never leave the lid up because I do not want my cat to play in the water.

                            Manager

                            1/9/2020

                            ReNew at Polo Parkway
                            We're disappointed to see your review. Your comments do not align with the high-quality service we aim to deliver our residents. We would like the opportunity to gather additional information and encourage you to stop by our office or email renewatpoloparkway@trinity-pm.com. Thank you for reaching out.
                            Review Author Icon

                            Resident 734323

                            Verified Resident 2019 - 2020

                            1/7/2020

                            The front office is very helpful, though at times difficult to reach. The apartments are clean but dated. It's clear the ReNew brand does a generic update of certain items in the apartments and ignores / neglects other items. A fresh coating / paint job only does so much.

                              Manager

                              1/9/2020

                              ReNew at Polo Parkway
                              Thank you for sharing your observations with us. Our team is always looking for new ways to improve the living experience of our residents, so we greatly appreciate your feedback. Please let us know if there's ever anything else we may do!
                              Review Author Icon

                              Resident 734236

                              Verified Resident 2019 - 2020

                              1/7/2020

                              Did an awesome job, very professional and knowledgeable, would recommend to anyone wanting looking for a very quick and easy process to getting into a apartment. Also enjoy the free snacks inside the office.

                                Manager

                                1/9/2020

                                ReNew at Polo Parkway
                                Thank you for making a home with us! We understand that finding a new home can be stressful, so we're excited that our team made this process as smooth as possible for you. If you need anything in your new home, please feel free to give us a call or stop by the office!
                                Review Author Icon

                                Resident 732606

                                Verified Resident 2019

                                12/31/2019

                                I have not stayed up to a month but it seems quiet and peaceful. The few neighbours i have meet seems friendly and am looking forward to using the amenities within the apartment to keep fit. Also looking forward to see how events are organized.

                                  Manager

                                  1/3/2020

                                  ReNew at Polo Parkway
                                  Welcome to the community! It's wonderful to know that you are enjoying our friendly atmosphere and that you are looking forward to using our amazing amenities. Thank you for the review, and we look forward to seeing you at our next community event.
                                  Review Author Icon

                                  Resident 731025

                                  Verified Resident 2019

                                  12/24/2019

                                  ?? ????? ??? ???? ????? ???? ???? ??? ?????? ?????? ?? ??? ???? ??? ???? ??? ???????? ??????? ???? ???? ????? ????? ???? ??????? ???? ??? ???? ??? ??????? ?? ???? ???? ????? ???? ?? ????? ?? ?????? ???? ??????

                                    Manager

                                    12/30/2019

                                    ReNew at Polo Parkway
                                    Thank you for your review. We would love the opportunity to learn how we may elevate your time here. At your convenience, please email us at renewatpoloparkway@trinity-pm.com or stop by the office.
                                    Review Author Icon

                                    Resident 730980

                                    Verified Resident 2019

                                    12/24/2019

                                    It's been great. Great friendly faces and quick to respond to maintenance requests. Also very clean neighborhood and parking area. I would definitely recommend these apartments to anyone looking for a new apartment.

                                      Manager

                                      12/30/2019

                                      ReNew at Polo Parkway
                                      Thank you for your 5-star review and recommendation. We do our best to create a welcoming atmosphere, so we appreciate knowing our team is doing a great job. We're glad you're here.
                                      Review Author Icon

                                      Resident 728814

                                      Verified Resident 2019

                                      12/17/2019

                                      This apartment complex is very clean and is located in a fantastic area. We are practically in a quiet neighborhood but also right off the loop for easy convenience! The apartments are well cleaned up and managed. There are lost of renovations happening that are really brightening up the surrounds and even bringing more energy efficient products into each apartment home. The staff is friendly and easy to deal with. My husband and I have truly enjoyed being here and enjoy where it is located.

                                        Manager

                                        12/19/2019

                                        ReNew at Polo Parkway
                                        We sincerely appreciate your great feedback on our well-kept, conveniently located community! Our team is working really hard right now to ensure that our renovations are completed without a hitch and that the results greatly heighten your level of comfort and satisfaction here. If you have any specific suggestions for our ongoing service and amenity improvements, please feel free to let us know.
                                        Review Author Icon

                                        Resident 728783

                                        Verified Resident 2018 - 2019

                                        12/17/2019

                                        It's been a good experience the staff is wonderful the maintenance crew is always on time u get ur maintenance done they are Improving the community it's a look good Quiet and friendly Neighborhood I would Recommend here to anyone

                                          Manager

                                          12/19/2019

                                          ReNew at Polo Parkway
                                          We appreciate your lovely remarks about our team's prompt, effective service! Your enthusiastic recommendation is our favorite kind of compliment. Thank you.
                                          Review Author Icon

                                          Resident 728782

                                          Verified Resident 2017 - 2019

                                          12/17/2019

                                          I have lived at Polo Park for 2 years now and the recent updates are much appreciated. The maintenance Manager Michael and his team are quick to resolve any issues (which are rare) and the office Manager Sonia is pleasant to work with. I would definitely recommend this community!

                                            Manager

                                            12/19/2019

                                            ReNew at Polo Parkway
                                            Thank you for sharing your appreciation for our recent improvements! We highly value the feedback we receive from our loyal residents because it provides us with an excellent opportunity to learn and grow. You can always count on Michael and Sonia to continue to raise the bar when it comes to your comfort and satisfaction.
                                            Review Author Icon

                                            Resident 726641

                                            Verified Resident 2019

                                            12/11/2019

                                            The staff was very helpful upon my move in and welcomed me with open arms as I relocated to Midland. The apartment unit was in amazing condition and the space of my new place is great. Love how they're updating the community and the location of the apartment.

                                              Manager

                                              12/13/2019

                                              ReNew at Polo Parkway
                                              Thank you for the fantastic review! It's great to know that your relocation and move-in went smoothly, and you love your new apartment. We hope you feel right at home in our well-kept community for a long time.
                                              Review Author Icon

                                              Resident 721572

                                              Verified Resident 2017 - 2019

                                              11/27/2019

                                              Ha sido buena aunque en los ?ltimos tiempos han habido irregularidades y ha aumentado el alquiler de la renta adem?s de que han exigido que no puede haber nada en los balcones para eso se paga deben de ser menos exigentes con eso

                                                Manager

                                                12/3/2019

                                                ReNew at Polo Parkway
                                                Gracias por tomarse el tiempo de revisar nuestra comunidad. Lamentamos saber que ha habido algunas preocupaciones sobre nuestro servicio y precios. Siempre estamos abiertos a conversar con los residentes para asegurarnos de que disfruten de la mejor experiencia de vida posible, asi que lo antes posible, envienos un correo electronico a renewatpoloparkway@trinity-pm.com para que podamos ayudarlo mas. Agradecemos su tiempo y cooperacion.
                                                Review Author Icon

                                                Resident 720671

                                                Verified Resident 2007 - 2019

                                                11/24/2019

                                                When I first moved here they kept the yard watered and kept up. As time has gone along past managements have just let things get run down and maintenance has been a problem and structurally just falling apart.

                                                  Manager

                                                  12/7/2019

                                                  ReNew at Polo Parkway
                                                  Thank you for taking the time to review. We're disheartened by your assessment of our community and our team. When you have a moment, we'd like the opportunity to discuss your observations in greater detail. Please stop by our office or email renewatpoloparkway@trinity-pm.com.
                                                  Review Author Icon

                                                  Resident 712160

                                                  Verified Resident 2019

                                                  11/28/2019

                                                  The friendly staff was my number one choice in choosing my apartment. They made me feel comfortable and they are amazing. Very detail about everything very helpful and very caring. If I had additional questions they answered immediately through email or phone call.

                                                    Manager

                                                    11/5/2019

                                                    ReNew at Polo Parkway
                                                    We are delighted to hear that you're loving your spacious apartment home! Thank you for letting our office team know how satisfied you are with their help. We hope you continue to enjoy the upcoming improvements.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Pegasus

                                                    1 Bed, 1 Bath | 720 sq. ft.

                                                    $1,275 - $2,010

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Fonso

                                                    1 Bed, 1 Bath | 867 sq. ft.

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Omaha

                                                    2 Beds, 2 Baths | 1,245 sq. ft.

                                                    $1,570 - $2,740

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    C

                                                    Review Ratings

                                                    Noise

                                                    2.3

                                                    Grounds

                                                    2.0

                                                    Safety

                                                    2.3

                                                    Office Staff

                                                    2.7

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.7

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    C+

                                                    Number of reviews in the past 365 days

                                                    3

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    5.33 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Pet Limit: 2. Comments: Cats Welcome Maximum Pets per Apartment: 2 Pet Fee per Pet: $300 (non refundable) Monthly Pet Rent per Pet: $30
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                                                    • Dogs Allowed
                                                      Restrictions: Breed Restrictions: Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow. Pet Limit: 2. Comments: Dogs Welcome (some breed restriction see below) Maximum Pets per Apartment: 2 Pet Fee per Pet: $300 (non refundable) Monthly Pet Rent per Pet: $30
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    • Other Pets Allowed
                                                      Pet Limit: 2. Comments: Assistance animals: HUD guidelines define assistant animals as “animals that serve as a reasonable accommodation for persons with disabilities" For more information on the guidelines please contact our leasing office.
                                                      Less Info
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                                                    Other
                                                    • 24-Hour Management Availability
                                                    • Air Conditioner
                                                    • Cable & Satellite
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Corn Hole Boards
                                                    • Credit Card Payments Accepted
                                                    • DishWasher
                                                    • Disposal
                                                    • Electronic Payments Accepted
                                                    • Fitness Center
                                                    • Freeway Access
                                                    • Heat
                                                    • High-Speed Internet
                                                    • Individual Climate Control
                                                    • Large Closets
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Patio
                                                    • Pets Allowed
                                                    • Pool
                                                    • Private Balcony
                                                    • Private Patio
                                                    • Range
                                                    • Refrigerator
                                                    • Short Term Lease Available
                                                    • Short Term Rentals Available
                                                    • Sundeck
                                                    • View
                                                    • Water, Sewer, and Trash Included in Rent
                                                    • Wheelchair Access Available
                                                    • Window Coverings
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                                                    Leasing

                                                    ReNew Polo Parkway is right in the heart of Midland, TX, offering a selection of well-appointed 1 and 2-bedroom apartments for rent. Our apartment homes feature Texas-sized walk-in closets, a private balcony, kitchen pantry, and linen closets. Enjoy all the entertainment and dining only minutes away with convenient access to Audrey Gill Sports Complex, Hogan s Dog Park, and John P. Butler Park. Once you are ready to see our community for yourself, come take a tour with one of our leasing agents! Tours offered in both English & Spanish.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Trinity Property Consultants

                                                    B+
                                                    B+
                                                    Communities
                                                    165

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    Based on 62 number of votes by renters, ReNew at Polo Parkway is currently rated 3.4 out of 5 stars.
                                                    ReNew at Polo Parkway is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    ReNew at Polo Parkway is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    ReNew at Polo Parkway is rated 2.3/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    ReNew at Polo Parkway is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    ReNew at Polo Parkway is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    ReNew at Polo Parkway is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5.33 days to their community reviews in the past year.
                                                    Trinity Property Consultants
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Comments: Cats Welcome Maximum Pets per Apartment: 2 Pet Fee per Pet: $300 (non refundable) Monthly Pet Rent per Pet: $30
                                                    Dogs Allowed
                                                    Restrictions: Breed Restrictions: Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow
                                                    Pet Limit: 2
                                                    Comments: Dogs Welcome (some breed restriction see below) Maximum Pets per Apartment: 2 Pet Fee per Pet: $300 (non refundable) Monthly Pet Rent per Pet: $30
                                                    Animal type not listed Allowed
                                                    Other Pets Allowed
                                                    Pet Limit: 2
                                                    Comments: Assistance animals: HUD guidelines define assistant animals as “animals that serve as a reasonable accommodation for persons with disabilities" For more information on the guidelines please contact our leasing office.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths

                                                    Check Availability

                                                    ReNew at Polo Parkway

                                                    June 2024

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                                                    ReNew at Polo Parkway is a 720 - 1,346 sq. ft. apartment in Midland in zip code 79705. This community has a 1 - 2 Beds, 1 - 2.5 Baths, and is for rent for $1,275 - $2,740. Nearby cities include Odessa, Andrews, Big Spring, and Crane.

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