Review History for anonymous

8500 Harwood


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anonymous

Resident 2019

10/17/2019

The apartment is okay. When I first moved in, there were a few tweaks that needed to made here and there such as the piece of cardboard that was used to cover a hole under my sink and the dishwasher didn't work at all, and a couple of other things. It took them just about 7 months to bring in a new dishwasher after we put in a work order every month because they kept trying to fix the other one which was old and worn out. The biggest issue I've had is with the trash. I contacted the office on multiple occasions to clarify when exactly I needed to have my trash out to be picked up. The first woman I spoke to told me 6AM-8AM. I got up early to do so.. nothing. I called again, another woman told me 6PM-8PM. I made sure to have it out.. still nothing. I tried to post to the community board, they denied my post to be on the wall. I just started to do it myself to which I don't have a problem with, it's the fact that they said the service was OFFERED. Other then that, it's not completely bad.
    Manager

    10/18/2019

    8500 Harwood
    Channell, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We are always looking for ways to improve our services so we appreciate your honest feedback. We put the valet trash service info in the welcome folder given to all residents at move out. This outlines the collection hours of 6PM-8PM, valet guidelines, and the company contact information. We would like to know any time your trash is missed, so we can contact the vendor on your behalf and address the issue immediately. If you have any outstanding issues, please do not hesitate to contact our office directly at 817-485-5154.

    Review 14 out of 217

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    8500 Harwood

    July 2024

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