I was just talking to _____ yesterday...
Get used to saying that phrase. The office staff & management seem to be stuck in a revolving door since the sell of the property a couple years ago. As a result some months you have a great team in the office & other times, like the weather, you just give it a day or two & it'll pass. They seem to switch all their staff from property to property at a whim, so maybe this Management company, if consistency is a high priority, isn't for everyone. If you switch apartments often then it might be great, just get everything in writing in case there's a change in regime tonight.
The maintenance team is great though, it takes them 5-7 business days to respond to request, like a/c filters or leaky faucet, but considerably less time for emergencies like flooding toilet or no a/c.