Hawthorne at Crenshaw

4811 E. Sam Houston Pkwy S, Pasadena, TX 77505

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Hawthorne at Crenshaw

4811 E. Sam Houston Pkwy S

Pasadena, TX 77505

 
 
 
 
 
 

ApartmentRatings Property Breakdown

RENTER RATING
Based on 39 
Reviews and
502 
Resident Surveys
Noise
Maintenance
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Neighborhood
Grounds
Office Staff
4.6National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
N/A
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.8
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
4.6
Work Order
Our team's performance in responding to service requests.
84%RECOMMENDED
THIS PROPERTY
VS
68%CITY AVERAGE

Ratings & Reviews

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Hawthorne at Crenshaw Manager

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Resident 2018 - 2019 Recommended
Reviewed 01/16/2020
Great place to live! The people in the office are professional and go out of their way to help. The maintenance team work hard and are quick to respond. Great social events and nice neighbors. Great amenities too!
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Resident 2020 Not Recommended
Reviewed 01/08/2020
Not a Luxury Apartment Location is great! Apartments are severely overpriced. Property has an overall odor. Dog poop is left behind often. Management is not nice and maintenance speaks no English. Parking is over run with trucks and the gates are always open. Neighbors leave trash… See More
(Resident Photo) Image of Hawthorne at Crenshaw in Pasadena, TX(Resident Photo) Image of Hawthorne at Crenshaw in Pasadena, TX
Hawthorne at Crenshaw Manager01/14/2020

Dear Valued Resident,Your feedback is very valuable to our team and I here at Hawthorne at Crenshaw. We truly believe that as part of our commitment to offering quality customer service, we can learn and grow as a community when concerns are brought to our attention. Some of these items were not mentioned in our recent meeting following your on site transfer, but we are more than happy to address them as well as any other concerns that may arise in your new home. We would like to address each of these recent concerns below.Pet waste concern areas- Please share any locations where we can send our team if you feel there are specific trouble areas and our groundskeeper will take care of this. They do a great job with our grounds pick-up and we apologize if anything was missed.Language Barrier- We do apologize if you have had any issues with language barriers with some of our team, if our Resident Services Supervisor is not there and you have any questions about your apartment home that cannot be explained thoroughly, we are more than happy to request more info on your behalf and are sorry if this has been an inconvenience to you.Pest control- Pest issues are atypical at our community and we have a very short treatment list, if you ever need treatment please reach out as we have the community treated every Friday.Business Center- At times our printer is out of toner and we do apologize if you have come by at a time when this has occurred due to heavy use of the business center. We replace it regularly when brought to our attention of a need for replacement. We are always available if you would like to email us something in advance to be printed as well if we are ever in between orders. With this exception, the business center is always up and running, but if you have any difficulty we are available to assist you in printing your documents. Computer concerns have not been brought to our attention as of this time.Packages- We have a package locker system that will email a

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Verified Resident 731279 2019 Not Recommended
Reviewed 12/26/2019
Pros: The apartments are fairly nice and modern. There's plenty of parking, I've never had to search for more than a few spaces. The pool area (including the lounge and bbq pit) and gym are kept clean. The dog park is nice albeit a bit narrow.… See More
Hawthorne at Crenshaw Manager01/13/2020

Dear Valued Resident,Thank you for this review, we do believe all reviews can assist us in areas in need of any improvement and we are thankful you took the time to show your personal experience thus far. We would like to address some of the cons within our control just in case it is helpful for your knowledge of the community as well.Regarding the gates, we do have them set at a time that would allow a larger vehicle to make it through without the gate closing on the vehicle. Unfortunately with all access gates, there are ways to use the sensor to your advantage for entry with a small vehicle especially. As you may have noticed, we installed large poles to delineate the entrance and exit to help with this issue as much as possible. In regards to any noise concerns with neighbors, we do have an open door policy and will reach out to assist with noise concerns if brought to our attention.I do apologize if the valet system has been missed by any neighboring units. We would like to hear from you again soon so that we can reach out to any neighboring units as sometimes new move-ins may not be as aware of the dates or aware that the holidays and storm days can affect pick up.Thank you again for your thoughts on areas of improvement. We do hope you call us or stop by the office soon so we can discuss how we can assist in remedying some of the controllable concerns.Sincerely,Your Hawthorne Team

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Verified Resident 731409 2019 Recommended
Reviewed 12/26/2019
The apartment staff member kris did an amazing job helping out. All our questions were answered and her assistance was superb. Her knowledge of the property and the surrounding area was excellent. Her help was nice.
Hawthorne at Crenshaw Manager01/11/2020

Hello and thank you for taking the time to leave such a heartfelt review! Hawthorne Residential desires for you to feel we have chosen a team that makes you feel cared for and welcomed, so we are so happy to hear of your positive experience with Kris and her assistance with your leasing experience. Please reach out if there is anything we can do to enhance your living experience!Sincerely,Your Hawthorne Team

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Verified Resident 730782 2019 Not Recommended
Reviewed 12/23/2019
The apartments are nice. The staff is nice. The amenities are nice. The application process is great. The day we moved in we killed at least 80 german roaches. They keep coming from everywhere. They are everywhere. We have major regrets.
Hawthorne at Crenshaw Manager01/11/2020

Hello Valued Resident,We are sorry to hear that you have had a troubled feeling regarding this pest issue as it is highly atypical for this to occur. Please reach out if you need to be placed on a treatment plan as we have a pest control company that can add you to the list any Friday. If you have been treated before, we are more than happy to set up a more extensive treatment to remedy this issue. We look forward to your residency here and hope to hear from you soon if we have not already. Sincerely,Your Hawthorne Management Team.

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Verified Resident 729805 2019 Recommended
Reviewed 12/20/2019
I love living at Hathorne!! Every one is so nice, and I love the amenities. Free coffee and 24 hour gym! I would highly recommend to anyone looking for a place to live. Maintenance are very friendly also!
Hawthorne at Crenshaw Manager01/11/2020

Greetings valued resident!We are always very happy to hear about our residents enjoying the amenities here, especially with a high recommendation of our community and team! We are thankful for this thoughtful review.Sincerely,Your Hawthorne Team

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Verified Resident 727511 2018 - 2019 Recommended
Reviewed 12/13/2019
it is a great place, the community staff is very responsible and diligent. The apartments are very clean, excellent ammenities, comfortable. it is a pet friendly community, I do not have one, and that's why I would like the owners were more responsible and clean their… See More
Hawthorne at Crenshaw Manager12/18/2019

Hello Valued Resident!We are so thankful for your recommendation, and very glad our team has made such a great impression on you. If there are any problem areas for dog waste in need of additional pickup, dont hesitate to let us know so we can have our team take care of this. Happy Holidays to you!Sincerely,Hawthorne Management

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Verified Resident 724329 2017 - 2019 Recommended
Reviewed 12/09/2019
The staff here is always polite and ready to serve the people that live here like family. If there is ever a time I need something, they are always right on top of it. We are happy living here in this community.
Hawthorne at Crenshaw Manager12/11/2019

Hello valued resident,How kind of you to take the time to leave these thoughtful words! It surely is our goal to have our residents feel this way, so this review is just such a breath of fresh air to read. Thank you again, and please never hesitate to reach out should you need anything at all. Happy Holidays!Sincerely,Hawthorne Management

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Verified Resident 717158 2017 - 2019 Recommended
Reviewed 11/13/2019
To be such a large complex, it is very quiet. They provide multiple areas for dogs and most people will clean up. Also, dogs are always on leashes which is a plus! The weight room is small but efficient for what I need. Real nice!
Hawthorne at Crenshaw Manager11/19/2019

Hello Valued Resident,How awesome it is to hear of your positive experience with the amenities here! If there is ever any need for improvement, please don't hesitate to reach out and let us know.Sincerely,Hawthorne at Crenshaw

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Verified Resident 716551 2019 Recommended
Reviewed 11/11/2019
Pros: Very nice apartment complex. Love the design. Coffee machine in the office is a huge plus. I like the new installation of the median at the gate. Office staff are friendly whenever I come in there. Residents are friendly. Cons: Sugar ants around the coffee… See More
Hawthorne at Crenshaw Manager11/13/2019

Hello Valued Resident,We greatly appreciate your feedback in this review as we always seek new ways to improve the experience of our residents. It is wonderful to hear that overall you are having a positive experience with the amenities and the staff, but we would also like to address your concerns.Regarding your pest control concerns in your kitchen, this is very atypical of our community and we can surely set up a treatment for you anytime if a general spray did not improve your situation. Last week we did notice the sugar ants which can be linked to the cooler weather that brings ants indoors. We immediately treated the issue, we hope you enjoy coffee this week as the was resolved. Our printer has been in great working condition following a toner replacement a few weeks ago, it does get lots of use so if it is out of toner please let the office staff know if this is ever missed and we always have extra in our offices for replacement. If you need assistance printing, we are more than happy to meet you in the cyber cafe to help out with this as well. We want all of our residents to feel they are comfortable utilizing our community amenities.We look forward to meeting with you in person regarding the mentioned concerns so they can be remedied to your satisfaction.Sincerely,Hawthorne at Crenshaw

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Verified Resident 712138 2019 Recommended
Reviewed 10/31/2019
So far we love the community and the family environment around the community. We love the social gatherings and the people and staff. The amenities are amazing. We are very pleased with our choice here.
Hawthorne at Crenshaw Manager11/02/2019

Greetings valued resident,It is wonderful to hear that you are pleased with your choice to live here! We hope to see you at our upcoming gatherings, so stay tuned!Sincerely,Hawthorne at Crenshaw

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Verified Resident 711268 2019 Recommended
Reviewed 10/28/2019
I've only been living here a short time but it's very nice, clean, with a friendly staff. Tannah was a huge help in getting me all the information I needed to assist my move in coming from another state.
Hawthorne at Crenshaw Manager10/30/2019

Hello valued Resident! We truly appreciate you taking time to leave this thoughtful review. We are so happy you have chosen to call us home and are very pleased to hear Tannah was a great help to you during your relocation! Please reach out if you need anything at all.Sincerely,Hawthorne at Crenshaw

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Verified Resident 707112 2019 Recommended
Reviewed 10/15/2019
I've enjoyed this community better than my other two apartments I've stayed at making me resign for my second year at this community. The online portal for payments and service request has been very efficient.
Hawthorne at Crenshaw Manager10/17/2019

Hello Valued Resident!We truly appreciate you taking your time to leave this thoughtful review. We are very pleased to hear how much you have enjoyed your new home with us here at Hawthorne at Crenshaw! Let us know if there is ever anything we can do to increase your satisfaction during your stay here.Sincerely,Hawthorne At Crenshaw

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Verified Resident 703827 2019 Recommended
Reviewed 10/07/2019
Friendly staff, quiet community, and apartments were very nicely designed. One of the better fitness centers in the area. Dog and cat friendly. The pool is also nice and property seems to be very secure.
Hawthorne at Crenshaw Manager10/10/2019

Hello valued resident,It brings us great satisfaction to hear about your experience and we are so thankful you took time to leave this great review! If you need anything at all please don't hesitate to reach out to our office, as we want to ensure your stay here continues to leave a lasting impression.Sincerely,Hawthorne at Crenshaw

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Verified Resident 703895 2019 Recommended
Reviewed 10/07/2019
Excited to be moving here! The place is clean, nice, friendly, and in a great location! They offer great amenities, and community activities! The upkeep is great, and the staff is really friendly and helpful.
Hawthorne at Crenshaw Manager10/10/2019

We are so thrilled that you will be one of our valued residents! Thank you for leaving this wonderful review for our community, we look forward to seeing you at upcoming events.Sincerely,Hawthorne at Crenshaw

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Verified Resident 702582 2019 Recommended
Reviewed 10/03/2019
The apartments are beautiful and very clean. I enjoy living there. I really enjoy coming home everyday. I enjoy the amenities the apartment life at the Hawthorne offer to it's community. There is something for everyone.
Hawthorne at Crenshaw Manager10/05/2019

Hello Valued Resident,It is our goal to make sure our residents feel at home here, and we are so pleased to hear that you enjoy coming home! Please accept our thanks for leaving these thoughtful words. We are here if you should need anything at all.Sincerely,Hawthorne at Crenshaw

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Verified Resident 698205 2019 Recommended
Reviewed 09/23/2019
Anna and her Entire Team are Professionals! They really care about the grounds and maintaining the beauty of the complex!! I've lived here a short time however I'm super thrilled with my decision in choosing to live here!
Hawthorne at Crenshaw Manager09/25/2019

Hello and thank you so much for these thoughtful words! It is very refreshing to hear that it is evident how much we care about the community and our valued residents. It means so much to us that you took the time to leave this wonderful review! We too are thrilled about your decision and hope you will choose to call us home for years to come.Sincerely,Hawthorne At Crenshaw

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Verified Resident 698259 2018 - 2019 Recommended
Reviewed 09/23/2019
I can't imagine a better apartment complex to live in. Everything is as they say, luxury. The amenities are the best, always kept in the best of condition. The staff are always friendly and always helpful with any problems that I may have. The maintenance response… See More
Hawthorne at Crenshaw Manager09/25/2019

Hello, and thank you for such a thoughtful review of our community and team! Please let us know if there is ever anything we can do to ensure your stay is always as positive as this review.Sincerely,Hawthorne at Crenshaw

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Verified Resident 697220 2019 Recommended
Reviewed 09/19/2019
The apartment is new, well maintained and real luxury living. The community amenities like computer room, rev room, Starbucks coffee and pool are wonderful. Very excited to be moving in and looking forward to making friends
Hawthorne at Crenshaw Manager09/25/2019

Greetings to one of our valued residents! We are absolutely thrilled that you so pleased with the amenities here, and have such excitement about moving in. We look forward to seeing you a resident events so that we can get to know you more during your stay with us.Sincerely,Hawthorne at Crenshaw

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Verified Resident 695663 2017 - 2019 Recommended
Reviewed 09/16/2019
Office staff is very courteous and give a helping hand when required. The apartment grounds are very well maintained. They have resident get togethers and parties several times a year. There are several recreational areas that used quite a bit and maintained and suoervised well, See More
Hawthorne at Crenshaw Manager09/18/2019

Dear Valued Resident,Thank you so much for the kind words. The entire team at Hawthorne at Crenshaw makes it our goal toprovide the finest customer service each and every day as part of the LIVE IT! experience ourcompany is fully committed to delivering. Thank you for being a valued resident and callingus home. If there is anything that I can ever do for you, please feel free toreach out anytime.Sincerely,Hawthorne at Crenshaw

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Verified Resident 693807 2019 Recommended
Reviewed 09/11/2019
great environment and super helpful staff. definitely recommend to anybody that might be looking for a new apartment. awesome amenities and very quiet environment. the people around you also very friendly and hospitable
Hawthorne at Crenshaw Manager09/17/2019

Dear valued resident,It is a joy to hear that you recommend the community and are enjoying our staff and amenities! Our goal is surely to create this experience and we are glad it is evident to you.Sincerely,Hawthorne at Crenshaw

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Verified Resident 686840 2019 Recommended
Reviewed 08/28/2019
hermosos apartamentos, lo que mas me encanta que el area de recracion esta retirados de los apartamentos lo cual ofrece mayor silencio y tranquilidad a sus residentes, siempre hacen eventos donde los residentes nos podemos conocer y compartir. seguridad y limpieza en las areas comunes continuamente.… See More
Hawthorne at Crenshaw Manager08/31/2019

¡Hola, Agradecemos esta maravillosa anuncio. ¡Nos encanta recibir comentarios sobre experiencias positivas, ya que este es nuestro objetivo para su residencia aquí! Háganos saber si hay algo que podamos hacer para que su residencia sea aún mejor. Atentamente, Hawthorne Management

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Verified Resident 685775 2019 Recommended
Reviewed 08/26/2019
The community so far is great my husband, daughter and I love it so much. I feel safe coming out late to do some workout. The staff Kris is the best, she answers the phone promptly, she's friendly, and she has been reliable to get things… See More
Hawthorne at Crenshaw Manager08/31/2019

Valued Resident, Thank you so much for taking time to leave this kind review! We are happy to hear of your positive experience especially with our new Leasing and Living it specialist, Kris. Please never hesitate to reach out if you need anything at all.Sincerely,Hawthorne Management

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Verified Resident 682582 2019 Recommended
Reviewed 08/19/2019
Great experience so far. Staff is very friendly. I like the amenities of the community. The only minor issue I have is that some things need to be fixed at my apartment and it has been a week and they still have not yet fixed them.… See More
Hawthorne at Crenshaw Manager08/31/2019

Hello Valued resident,We are pleased to hear of your experience here being so positive! We do have an open door policy here and would love to always ensure our Resident's Service team is completing your requests promptly. Feel free to reach out directly to me at [email protected],Hawthorne At Crenshaw Manager

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Verified Resident 682592 2019 Recommended
Reviewed 08/19/2019
Super clean ........ Very well prepared ......... Nicely lit............ Great parking .......... Looked great and love this apartment ....... Would recommend this to anyone who I speak to, I have no complaints Ac works ridiculously well and I love the location See More
Hawthorne at Crenshaw Manager08/31/2019

Hello Valued Resident! We appreciate this wonderful review. We love to hear feedback regarding positive experiences as this is our goal for your stay here! Let us know if there is anything we can do to make your stay even better.Sincerely,Hawthorne Management

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Features & Amenities

Laundry

  • In-Unit Washer/Dryer

Parking

  • 1 Car Garage
  • 2 Car Garage
  • Attached Garage Available
  • Gated Access And Storage Available
  • Parking
  • Private Attached Garage
  • Private Detached Garage

General

  • 2" Wood Blinds
  • 24-hour management availability
  • Billiards Room
  • Bright Open Floor Plan
  • Built-in Microwaves
  • Ceiling Fan
  • Central Heat and Air
  • Clubhouse
  • Coffee Bar
  • Curved Shower Rods
  • Cyber Cafe with Wi-Fi
  • Deep Kitchen Sinks
  • Energy Efficient Stainless Steel Appliances
  • Fitness Center
  • Gated Access
  • Granite Countertops
  • Group Exercise Classes
  • High-Speed Internet
  • Kitchen Pantries
  • Modern Kitchens with Breakfast Bar
  • Monthly Resident Events
  • Non-smoking Community
  • On-Site Maintenance
  • On-Site Management
  • Package Receiving Service
  • Paw Spa
  • Plank Flooring
  • Playground
  • Pool
  • Premium Cabinetry
  • Roman Tubs
  • Smoke Free Apartments Available
  • Tiled Backsplash in Kitchen
  • USB Outlets
  • Valet Trash Service
  • Walk In Closets
  • WiFi in Common Areas

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $1,393

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 2 Bathrooms

  • Price

    $1,709

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price

    $1,947

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Leasing

Hawthorne at Crenshaw is a brand new luxury apartment community located off the Sam Houston Parkway in Pasadena, TX. Our community is in a prime location, when you need to get around Houston, we made it easy with convenient access to major freeways and highways. Everything needed to complement your lifestyle can be found inside and out of your apartment home. Hawthorne at Crenshaw offers 1, 2 and 3 bedroom apartment homes with upgraded interiors that include modern kitchens with stainless steel appliances, granite countertops, washer & dryer sets included, over-sized garden tubs, spacious closets and so much more. Residents of Hawthorne at Crenshaw can take advantage of our resort-style swimming pool with hot tub and outdoor kitchen, outdoor fireplace with seating, 24-hour fitness center, billiard room and an exceptional clubhouse! Contact us today and come Live the Difference at Hawthorne at Crenshaw!

Management Company: Hawthorne Residential Partners

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Hawthorne at Crenshaw is an apartment in Pasadena in zip code 77505. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,393 - $1,947. Nearby cities include South Houston, Deer Park, Galena Park, La Porte, and Channelview. 77059, 77540, 77536, 77507, and 77504 are nearby zip codes.

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Hawthorne at Crenshaw

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    Resident Photos (5)

    • (Resident photo uploaded on 08/09/2017) Image of Hawthorne at Crenshaw in Pasadena, TX
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    • (Resident photo uploaded on 10/25/2017) Image of Hawthorne at Crenshaw in Pasadena, TX
    • (Resident photo uploaded on 11/01/2017) Image of Hawthorne at Crenshaw in Pasadena, TX
    • (Resident photo uploaded on 01/08/2020) Image of Hawthorne at Crenshaw in Pasadena, TX
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