Willow Springs Apartments

Willow Springs Apartments

(194 Reviews)
3402 Preston Avenue, Pasadena, TX 77505
$799 - $1,299/mo

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

Not Available

1 Bed, 1 Bath

Not Available

2 Bedrooms

2 Beds, 1 Bath

Not Available

2 Beds, 2 Baths

Not Available

2 Beds, 2 Baths

Not Available

3 Bedrooms

3 Beds, 2 Baths

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Noise

4.4

Grounds

4.5

Safety

4.5

Office Staff

4.9

Maintenance

4.6

Neighborhood

4.8

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

19

Manager’s Review Engagement

A

Percentage of reviews responded to

94.74%

Manager’s Review Reply Time

B

Average time to respond to reviews

19.79 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(194)

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  • Recently Lived In
  • Review Rating
  • Original Date
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Verified Resident 925349

VRP 2021

7/9/2021

Very satisfied! Move on was great, They have answered all my questions. Love the valet trash & washer & dryer in apartment as well as my ice maker in my fridge! I also love the wood tile floors everywhere but the bedroom!See More >
Manager

7/12/2021

Willow Springs Apartments
Verified Resident 925349, we are so happy to read such a great review about Willow Springs! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Willow Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Avatar

Verified Resident 924147

VRP 2016 - 2021

7/6/2021

I am very happy living at Willow Springs,the office and maintence staff is fantastic. I havn'tSee More >
Manager

7/12/2021

Willow Springs Apartments
Verified Resident 924147, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
Avatar

Verified Resident 915901

VRP 2020 - 2021

6/12/2021

I have been here since October of 2020 and for the most part, I have enjoyed my living experience. The apartment complex is very quiet and it is in close distance of stores. The only problem is that Valero trash is only 5 days aSee More >
Manager

6/14/2021

Willow Springs Apartments
Hi Verified Resident 915901, thank you so much for your positive comments about Willow Springs! Thank you, and have a fantastic day!
Avatar

Verified Resident 908105

VRP 2021

5/25/2021

love it, its quiet, feels safe, area is clean. pools are clean. apartment renovations are nice. love that the outside of the apartments stay clean and grass always looks good. love having a patio. awesome

Manager

5/28/2021

Willow Springs Apartments
Hi Verified Resident 908105, thank you so much for your positive comments about Willow Springs! Thanks again for the recommendation, and have an amazing day!
Avatar

Verified Resident 904778

VRP 2019 - 2021

5/17/2021

I love living here. Just wish there were more parking. It is very family oriented, the pools are always cleaned and ready to use. The gym is awesome and so very clean. I would highly recommend these apartments .

Manager

5/18/2021

Willow Springs Apartments
Verified Resident 904778, we are so happy to read such a great review about Willow Springs! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Willow Springs. Thanks again for the recommendation, and have an amazing day!
Avatar

Verified Resident 902965

VRP 2019 - 2021

5/12/2021

I like everything about the apartments except the parking spaces are to small maybe they can be a little bit wider so we won't hit other cars. I like the dog park but people need to clean after their dogs

Manager

5/12/2021

Willow Springs Apartments
Verified Resident 98454, thank you for your kind words and this wonderful review! We really appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
Avatar

Verified Resident 889248

VRP 2020 - 2021

4/3/2021

I've only been here a short time but I love it here it quite and very clean. My neighbors are very friendly and non- neighbors as well. I have nothing but high marks for the office staff very professional and friendly as well and areSee More >
Manager

4/9/2021

Willow Springs Apartments
Verified Resident 889248, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Avatar

Verified Resident 888029

VRP 1990 - 2021

3/27/2021

The office staff is always ready to assist me whenever I need anything. The maintenance workers are also very helpful! The management is always improving our community like installing new fences, and also just finish complex gated entrances.

Manager

3/29/2021

Willow Springs Apartments
Verified Resident 888029, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs! Please let us know if there is anything else we can do for you; we are more than happy to help!
Avatar

Verified Resident 885610

VRP 2021

3/19/2021

The experience Ive had so far at Willow Springs has been pleasant and warm. When I think of going home to my apartment I know I am going to a safe haven. The community relaxes me and if I need anything the staff makes sureSee More >
Manager

3/19/2021

Willow Springs Apartments
Verified Resident 885610, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Avatar

Verified Resident 875913

VRP 2020

2/25/2021

First the heater didnt work not the ac dont work the water in my washer keeps saying too how pls check connection not sure why its not leaking or anything but maybe it should be checked by maintenance thank you

Manager

3/1/2021

Willow Springs Apartments
Verified Resident 875913, your satisfaction is our top priority. Thank you again for leaving us this response!

Updated Review

Avatar

Verified Resident 859047

VRP 2017 - 2020

2/17/2021

Office staff is professional and courteous. Maintenance is done in a timely manner and completed efficiently. Valet trash service is very convenient. The package center is convenient and easy to use. Love the community!

Manager

2/18/2021

Willow Springs Apartments
Verified Resident 859047, we are so happy to read such a great review about Willow Springs! Please let us know if there is anything else we can do for you; we are more than happy to help!

Updated Review

Avatar

Verified Resident 770886

VRP 2019 - 2020

10/9/2020

Lili, Priscilla, Cindy, (all the ladies), maintenance staff, continue to be fabulous! As long as the present ownership and management are here, this is our home! We are here to stay! If anyone is looking for a home, Willow Springs is theSee More >
Manager

10/15/2020

Willow Springs Apartments
Verified Resident 7 We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! 70886, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs!
Avatar

Verified Resident 830199

VRP 2014 - 2020

10/8/2020

I have been a resident for 6 years and for the most part I am very satisfied. This complex has been managed by several Management companies since I have lived here and Greystar is one of the best. I plan on remaining hereSee More >
Manager

10/11/2020

Willow Springs Apartments
Hi Verified Resident 830199, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Updated Review

Avatar

Verified Resident 771315

VRP 2017 - 2020

10/8/2020

Only complaint is people in pool by office as late as 4:40 am. And talking loudly. Ive called security 3 times recently. Pool is not locked at 10:00 pm and no signage regarding pool hours. Also the pool wasSee More >
Manager

10/11/2020

Willow Springs Apartments
Hello Verified Resident 771315, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Updated Review

Avatar

Verified Resident 806806

VRP 2015 - 2020

9/24/2020

We are satisfied on this community, staff is very professional and friendly. Maintenance act very quickly and professional too Friendly neighborhood and clean atmosphere As family we are happy to stay on this place

Manager

9/27/2020

Willow Springs Apartments
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Avatar

Verified Resident 816660

VRP 2010 - 2020

9/12/2020

Good, wouldn't change anything about the living here. Very satisfied with everything. Very quite no drama from anyone. Most likely to stay here for now just hope rent stays affordable for everyone without going higher. We are going through a rough time, strugglingSee More >
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Verified Resident 812638

VRP 2020

9/7/2020

The management staff at Willow Springs makes finding an apartment and moving in very easy. This has to be one of the cleanest properties I have ever seen. The office staff is very quick on anything you need and then make yourSee More >
Manager

9/13/2020

Willow Springs Apartments
Hi Verified Resident 812638, thank you so much for your positive comments about Willow Springs! Thank you so much again for your feedback! We hope you have a great day!

Updated Review

Avatar

Verified Resident 798780

VRP 2020

8/31/2020

Willow springs Apartments are amazing I havent had any complains or issues so far definitely worth living here. This place is where you can call home , neighbors are also friendly and kind , I never struggle to find parking ,

Manager

9/1/2020

Willow Springs Apartments
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Avatar

Verified Resident 803669

VRP 2016 - 2020

8/14/2020

Too much money (RENT) for the square footage, old, out-dated appliances and very old apartments themselves. Not at all energy efficient. The location to restaurants and stores is adequate. The office staff is friendly but I have been having constant problems with my A/C.

Manager

8/21/2020

Willow Springs Apartments
oo much money (RENT) for the square footage, old, out-dated appliances and very old apartments themselves. Not at all energy efficient. The location to restaurants and stores is adequate. The office staff is friendly
Avatar

Verified Resident 794634

VRP 2019 - 2020

7/22/2020

Staff and maintenance have always been professional and quick to respond to any issues. Community is quite and the grounds are cleaned daily. I have never felt unsafe, police officer lives very close to my building.

Manager

7/23/2020

Willow Springs Apartments
Hi Verified Resident 794634, thank you so much for your positive comments about Willow Springs! Thank you so much again for your feedback! We hope you have a great day!

Updated Review

Avatar

Verified Resident 781618

VRP 2020

7/21/2020

You ladies in the office take great care of the property. You are very friendly and get things done fast. You love ur residents and u care about them. You are all family to me I love you ladies. You areSee More >
Manager

7/23/2020

Willow Springs Apartments
Verified Resident 781618, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Avatar

Verified Resident 773652

VRP 2020

7/3/2020

Calm, quiet community. Near by shopping centers and many food options. Speedy maintenance response times and helpful front office staff. Good gym equipment with good hours (24hrs). Two pools available for the grounds.

Avatar

Verified Resident 782125

VRP 2020

6/21/2020

Great staff very helpful and friendly. Got me into my apartment quickly. Clean and cute. Made the process in this covid 19 moment easy and not so stressful considering everything going on. Thank you to the staff.

Manager

6/24/2020

Willow Springs Apartments
We appreciate your positive review about your recent experience with us! Verified Resident 782125, thanks for taking the time to leave a review.
Avatar

Verified Resident 765411

VRP 2018 - 2020

6/8/2020

amd going on my third lease and i hqd no problems here neighboors are good everything is close by and we love that my daughters school is right next to the complex and the gym the pools the new gate everything makes us feel likeSee More >
Manager

5/7/2020

Willow Springs Apartments
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Avatar

Verified Resident 776215

VRP 2020

6/6/2020

The community is all around excellent including the management and all the workers! Anytime I need something they are always ready to help. I would definitely recommend living here. You will be satisfied with everything they provide and how calm the complex is.

Features & Amenities

Laundry
  • Laundry Connections in Unit
  • Laundry On-Site
Parking
  • Uncovered Parking
Pets
  • Dogs Allowed
    Comments: Breed Restrictions Apply
    Less Info
    More Info
  • Cats Allowed
    Comments: Breed Restrictions Apply
    Less Info
    More Info
Other
  • Pool
Show Less
Show More

Leasing

Two sparkling swimming pools* Cozy, wood burning fireplaces* 24-hour emergency maintenance* Full size washer and dryer connections* Plush wall to wall carpet *48-hour Maintenance Guarantee *Monthly Resident Activities *Pest control every Monday* 24-hour laundry facility* Free DVD rentals for all residents* Internet Cafe located in office* Flexible lease terms* Large walk-in closets *Two-tone paint* Office is open 7 days a week Tuesday and Thursday open until 7 pm, *Sundays 1pm-5pm* White switch plates* Large pets welcome!* Pasadena School District* Easy access to I-45, Beltway 8 & 225 * Screened in patios & balconies* Digital thermostats with timers* Exceptional floor plans* Playground * Island kitchen bar *Newer appliances in every apartment home* Outside storage on patio / balcony* Clubroom available for renting* Ice makers* Live It. Love It. Guarantee. *Available to take your call 24/7.
This community is managed by

Greystar

B+
B+
Communities
2481

Questions & Answers (0)

Frequently Asked

What are noise levels like at Willow Springs Apartments?
The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Willow Springs Apartments?
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.
How safe is Willow Springs Apartments?
The community is rated 4.5/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.6/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 94.74% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 19.79 days to their community reviews in the past year.
Who manages Willow Springs Apartments?
Greystar
What is the pet policy at Willow Springs Apartments?
Dogs Allowed
Comments: Breed Restrictions Apply
Cats Allowed
Comments: Breed Restrictions Apply
What types of floor plans are available?
1 Bed, 1 Bath
2 Beds, 1 Bath
2 Beds, 2 Baths
3 Beds, 2 Baths

Check Availability

Willow Springs Apartments

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Willow Springs Apartments is an apartment in Pasadena in zip code 77505. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include South Houston, Deer Park, Galena Park, La Porte, and Channelview. 77059, 77540, 77536, 77507, and 77504 are nearby zips.