Review History for Verified Resident 1092782

Willow Springs Apartments


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Resident 1092782

Verified Resident ā€¢ 2011 - 2022

12/9/2022

They labeled and increased pricing for Willow Springs to be "luxury" apartments. These apartments are not luxury, they have always had the feel of being reasonably priced & living place. Now they are redoing apartments, charging over priced for open units but the long term residents get nothing except the prices hikes to go along with the new renovation prices.
    Manager

    12/11/2022

    Willow Springs Apartments
    Hello Verified Resident 1092782, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
    1 Previous Review

    Previous Review

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    anonymous

    Resident ā€¢ 2011 - 2017

    2/6/2017

    I have lived here 5 1/2 years, since November 2011. Any positive reviews on this apartment is for when Ventera the previous owners were here. A year ago Pioneer bought them over and this place has gone downhill a quick as it could. The office management on complex is very incompetent in their roles, there is one who does the billing who has screwed up multiple people's bills for the last year and is so despised by tenants they no longer care to go into the office with their issues. The put a bad face with me right from the beginning when I had to inquire about my lease renewal up on May 10th in the middle of March, past the 60 days notice I would of needed to give if I was to leave. Pioneer staff put all the complaint on Ventera never mind my new lease was going to be signed with them. They tried to up my rent $150 and for these apartments built in the 70's that are still no updated at all are NOT worth their prices. October 30th a shooting of two rounds in a a 20 min time frame occurred between a couple in my building and we were told from cops they have had several trips out to that same apartment for domestic disputes. Here we are three months later & this couple is still living in the complex despite the law and Pioneer's own small print in their leases that the incident was against their lease policy. Never mind the safety of us other tenants Pioneer only cares to keep those people living there for their money and occupancy. There is a mentally unstable girl in the complex who cannot be handled by her own family that the cops/EMT have been called about constantly. I have also caught her with multiple guys smoking marijuana at front of the office when going to check my mail and it was so strong my chest hurt just from the first breath of it. This same girl has been caught having sex with multiple partners in the front pool. A homeless man has also been caught sleeping at both pool areas over the last year and was at the front of the pool last week. Lots of car breaks in, vandalizations has happened in the last year due to Pioneer not having on site security patrolling. Yet the office has done nothing for these issues & safety of their tenants. A person on the complex committed suicide on the property this week and the property was shut down at all entrances. My car was also towed this past weekend from a spot that I have an MULTIPLE other tenants have parked in in the last 5 1/2 years I've lived here. I was told by the tow company that it was a handicap spot and they were told to enforce the rules three weeks ago, never mind multiple other cars have been parked in that same spot in the last three weeks but not towed. There is also multiple cars around the complex that has had boots on them for MONTHS even a year and has not been towed, or have had parking violations stickers put on them and has not been towed. But they decided to take my car from a spot that multiple people park in every day and say it was handicap. The office also just had the handicap spots repainted up front and this spot was not one of them. Cost me $260 to get my car out so I could have it for my day. This complex in what used to be a fantastic place run and to live has just gone downhill very quickly in just a year. The up keep of the complex is no longer cared about nor is the long term tenants by the office. When you call the corporate office in California to speak to management higher up than the office your message is just sent to the complex office. I will be moving out of here as soon as my finances and life will allow me.

      Review 19 out of 213

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