Review History for anonymous

Ambrosio Apartments


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anonymous

Resident 2018 - 2019

2/28/2019

I have lived in about 8 different apartment complexes since living here in the Austin area and I must say Ambrosio has by far been the worst experience I have ever had in my entire life! The patios are infested with spiders and when an order is put in to clean them, there is not a long lasting solution to this, as it is in the stairwells, hallways and all patios. As you drive by, if you look closely, you can see it. I put in a work order and it took almost a month of it pending when I went to the office and was advised they had no maintenance people at the time, but they were hiring someone. I then asked for an air filter and was told I would have to wait until someone is staffed. It took close to 6 weeks before it was resolved and there was no communication as to why initially it was delayed. I scheduled a company to pick up the washer and dryer on a specific day. Nobody called me, so I called the company to be advised that they already picked it up. To my surprise, they came into my apartment and retrieved the washer and dryer but nobody contacted me. The company advised me that the apartments let them into the apartment on their own to get the items. I spoke to the apartments and initially there was denial, finally it came out that it was given out by mistake because the same company was picking up other items. While some may say this is an honest mistake, I say I am a resident that pays a lot of money to trust a company not to allow unauthorized personnel into my place of residence and this was not honored. I put in my notice for the end of this month and 25 days prior to me vacating, I received an email stating they will be coming into my apartment the same day. There was no warning or 24 hour notice that this will be taking place. I called to find out if this was an automated email and instead of the leasing agent being willing to work with me and give me a 24 hour notice, she kept repeating that this was per my lease and they can enter for any business reason regardless. While I understand this is in my lease, I don't believe for any moment that some of the staff have any regards for their residents and are only looking out for their best interests. They hide behind leases as opposed to working with people and understanding that their privacy is important. I would NOT recommend these apartments to anyone, not even my worst enemy. The staff has been turned over so many times and it has not gotten better only has gotten worse. I understand people don't write reviews unless it is bad, but even with my last apartment complex having vandalism issues, those were way better maintained than Ambrosio.
    Manager

    3/13/2019

    Ambrosio
    Shaunda, we're very sorry that your experience led you to feel this way. We work hard to address resident concerns in as quick and thorough a manner as we can, so it saddens us to hear we've missed the mark with you. We constantly strive to improve and provide a comfortable home for our residents, and we'll certainly be using your feedback to look at how we can improve communication with our community. If you would like to discuss these comments with us further, please do not hesitate to contact our office directly.

    Review 50 out of 59

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    Ambrosio Apartments

    March 2024

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