Avalon At Chase Oaks
#5,253 #17 #838

What is epIQ?

Avalon At Chase Oaks

801 Legacy Dr, Plano, TX 75023
(916 Reviews & Surveys)
$1,138 - $2,670/mo
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Move-In Specials

$750 Off First Full Month! Limited time only! Select units.

Floor Plans & Pricing

1 Bedroom

A1R

1 Bed, 1 Bath | 650 sq. ft.

$1,412 - $2,032

4 Available Units

See Floor Plan Details

A2R

1 Bed, 1 Bath | 728 sq. ft.

$1,252 - $1,862

3 Available Units

See Floor Plan Details

A1

1 Bed, 1 Bath | 650 sq. ft.

$1,138 - $1,348

See Floor Plan Details

A2

1 Bed, 1 Bath | 728 sq. ft.

$1,240 - $1,465

See Floor Plan Details

2 Bedrooms

B3R

2 Beds, 2 Baths | 1,080 sq. ft.

$1,897 - $2,288

6 Available Units

See Floor Plan Details

B2

2 Beds, 2 Baths | 1,080 sq. ft.

$1,617 - $1,791

2 Available Units

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,080 sq. ft.

$1,852 - $2,116

2 Available Units

See Floor Plan Details

B1

2 Beds, 2 Baths | 889 sq. ft.

$1,542 - $1,652

1 Available Unit

See Floor Plan Details

B2R

2 Beds, 2 Baths | 1,080 sq. ft.

$1,677 - $1,800

1 Available Unit

See Floor Plan Details

B1R

2 Beds, 2 Baths | 889 sq. ft.

$1,727 - $1,838

1 Available Unit

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,170 sq. ft.

$1,922 - $2,421

3 Available Units

See Floor Plan Details

C1R

3 Beds, 2 Baths | 1,170 sq. ft.

$2,497 - $2,670

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.6

Grounds

3.3

Safety

3.5

Office Staff

3.4

Maintenance

3.1

Neighborhood

4.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

36

Manager’s Review Engagement

A

Percentage of reviews responded to

94.44%

Manager’s Review Reply Time

B+

Average time to respond to reviews

8.17 days

View Community Timeline
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Avalon At Chase Oaks Reviews

(311)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2023 - 2024

2/27/2024

Stay away feom this place

I would definitely stay away from this place. Manager said the pools have not been open for 3 years , they still charge a fee for it. The complex would not let me out of my lease even tho i gave multiple months to move.… See More >
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Resident 1226182

Verified Resident 2023 - 2024

2/13/2024

It's been great. Love the location. Residents do not take care of their complex however. Trash is always piled high, people do not know how to control their dogs or kids, but the maintenance staff and office staff are super friendly and attentive. If it… See More >
    Manager

    2/15/2024

    Avalon At Chase Oaks
    Thank you for sharing your thoughts on your experience at Avalon at Chase Oaks. It's wonderful to hear that you love the location and find our maintenance and office staff friendly and attentive. We strive to create a welcoming and comfortable environment for all our residents, so your feedback regarding trash management, pet control, and the behavior of some residents is taken seriously. We are continuously looking for ways to enhance the living experience for everyone and will consider measures to address these concerns. Your satisfaction is important to us, and we appreciate you bringing these issues to our attention. We're committed to making Avalon at Chase Oaks as close to perfect as possible for our residents.

    Updated Review

    Review Author Icon

    Resident 152702

    Verified Resident 2015 - 2024

    2/11/2024

    The management keeps moving and the rent is drastically getting raised. But these type of issues are not getting resolved. We are living here because of the distance to commute to office or college.

      Manager

      2/12/2024

      Avalon At Chase Oaks
      Hi, thank you for sharing your concerns regarding the rental rates at Avalon at Chase Oaks. We appreciate your feedback, as we understand that pricing is an important factor in your decision-making process. We strive to be competitive within the market, taking into account various factors such as location, amenities, and the overall value we offer. While we aim to provide a fair and reasonable pricing structure, we also consider the investments we make in maintaining the community and delivering exceptional services. We value your residency and will continue to evaluate our pricing strategies to ensure that we provide the best possible value for our residents. If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us at (972) 517-2997. We appreciate your feedback and look forward to addressing your concerns.
      Review Author Icon

      Resident 1224138

      Verified Resident 2024

      2/6/2024

      Excelente Ubicaci?n, personal muy amable y capacitado, un sitio tranquilo y seguro para vivir, comercio cerca, varias v?a de acceso. Buena iluminaci?n. Me encanta el lugar.ofrecen diferentes alternativas

        Manager

        2/9/2024

        Avalon At Chase Oaks
        Muchas gracias por tomarse el tiempo para dejarnos estos valiosos comentarios. Realmente apreciamos su opinión y estamos encantados de saber que tuvo una experiencia positiva aquí en Avalon at Chase Oaks. Nos alegra mucho saber que pudimos cumplir con sus expectativas y brindarle una maravillosa experiencia de vida.
        Review Author Icon

        Resident 1220969

        Verified Resident 2023 - 2024

        1/28/2024

        Muy bonitos los apartamentos, limpio el complejo y siempre atienden y solucionan todo los problemas que exista con el apartamento recomendado para vivir y tiene una ubicaci?n muy buena . Se adaptan a lo que t? necesitas

          Manager

          1/31/2024

          Avalon At Chase Oaks
          Hola, apreciamos las amables palabras acerca de nuestro complejo. Esperamos que sigas llamando hogar a Avalon at Chase Oaks en los años venideros. Como siempre, no dudes en comunicarte con nosotros directamente si hay algo adicional que podamos hacer para mejorar tu experiencia aquí con nosotros. ¡Gracias!
          Review Author Icon

          Resident 705947

          Verified Resident 2024

          1/12/2024

          My first day experience in the flat is horrible. No one checked the apartment before giving the keys. Carpet replacement not done yet. It was stinky and too dirty. I cannot let my kids stay there so I moved to hotel again.

            Manager

            1/13/2024

            Avalon At Chase Oaks
            Hi! We are disheartened to hear about your experience moving into Avalon at Chase Oaks. Please reach out to us at (972) 517-2997 so that we can rectify any outstanding issues. Thank you for calling our community home and we hope to turn your experience around!
            Review Author Icon

            Resident 1210113

            Verified ProspectVisited 2023

            12/19/2023

            It was very informative, and helpful. I wouldn't change a thing. CC was very kind and even stayed over-time to show me and my friends several units. She showed me the perfect place for me and my fiancee, and I'm very thankful!

              Manager

              12/21/2023

              Avalon At Chase Oaks
              Hi, we always strive to provide top quality service to every resident and guest and we are so thrilled to hear that you have enjoyed your experience here at Avalon at Chase Oaks!
              Review Author Icon

              Resident 1208820

              Verified ProspectVisited 2023

              12/15/2023

              The person who assisted me gave us a tour of the entire complex. This was exceptional because I've never received such service when visiting a complex. Most of the reps are usually lazy and do not genuinely want to help. The young lady who helped… See More >
                Manager

                12/16/2023

                Avalon At Chase Oaks
                Hi, wow! Thanks so much for sharing your raving experience with our team. We strive to provide the best service possible.
                Review Author Icon

                Resident 1207520

                Verified Resident 2021 - 2023

                12/11/2023

                The price is alittle to much for the space. Then it's all the extra charges that actually make the rent so high. My air conditioner has week out every year around summer. So expecting your rent to be about 150 more higher than your base… See More >
                  Manager

                  12/13/2023

                  Avalon At Chase Oaks
                  Thank you for sharing your concerns regarding the rental rates at Avalon at Chase Oaks. We appreciate your feedback, as we understand that pricing is an important factor in your decision-making process. We strive to be competitive within the market, taking into account various factors such as location, amenities, and the overall value we offer. While we aim to provide a fair and reasonable pricing structure, we also consider the investments we make in maintaining the community and delivering exceptional services. We value your residency and will continue to evaluate our pricing strategies to ensure that we provide the best possible value for our residents. If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us at (972) 517-2997. We appreciate your feedback and look forward to addressing your concerns.
                  Review Author Icon

                  Resident 1206313

                  Verified Resident 2020 - 2023

                  12/8/2023

                  Your experience depends on the office staff which changes pretty often. Pleasant neighborhood, feel safe for kids, no issues other than my air that took forever to be replaced last summer and not having a community pool.

                    Manager

                    12/9/2023

                    Avalon At Chase Oaks
                    Hello, your feedback helps us improve, so thank you for taking the time share your experience. If you're willing to chat, please contact us at (972) 517-2997 so we can get a better understanding of your concerns. Looking forward to hearing from you.

                    Updated Review

                    Review Author Icon

                    Resident 1140316

                    Verified Resident 2023

                    12/3/2023

                    Please put notice "Don't let your Dog for Poop" at many areas like the front of each Apt. Keep monitor and give penalty the owner of pets who allow to poop them and not clean. Avalon management should clean those Poop regularly.… See More >
                      Manager

                      12/5/2023

                      Avalon At Chase Oaks
                      Hello, we genuinely appreciate your feedback and thank you for bringing your concerns regarding dog waste to our attention at Avalon at Chase Oaks. We apologize for any issues you've encountered in this regard. As a pet-friendly community, we have dedicated groundskeepers who strive to maintain a clean and inviting environment for all residents. Rest assured, we take this matter seriously and will relay your message to our team. We kindly request that you contact us at (972) 517-2997 so that we can gather more details and work together to find a solution that effectively addresses the dog waste concerns. Your input is highly valued as we continuously aim to enhance the living experience for everyone in our community.
                      Review Author Icon

                      Resident 1196310

                      Verified Resident 2022 - 2023

                      11/5/2023

                      It's meh. Company that owns the building doesn't take care of issues (apartment cabinet upgrades, stove, dishwasher) that are more important than the exterior. (Wooohoo they planted bushes and painted the exteriors white), also what they show you in person is NOT the same… See More >
                        Review Author Icon

                        anonymous

                        Resident 2023

                        9/12/2023

                        Ahmad is the best!

                        Ahmad gets the job done every time…. I hear nothing but good things about you…. Keep up the good work! Very nice person always have a good attitude…. I wish there were more on the team like you… I will find you for lunch one… See More >
                          Manager

                          9/15/2023

                          Avalon At Chase Oaks
                          Thank you so much for your kind words about Ahmad. We're delighted to hear that he consistently meets your expectations and makes a positive impact on your experience at Avalon at Chase Oaks. We're fortunate to have team members like Ahmad who show commitment, professionalism, and a positive attitude towards our residents. We'll make sure to pass on your compliments to him! Thank you for being a valued resident of our community.
                          Review Author Icon

                          anonymous

                          Resident 2023

                          9/6/2023

                          Work order completed

                          Showed great hospitality. I was very pleased With Mr.Creaths work. Very careful and detailed oriented with his work and also left my space clean and neat. The vents work great I adjusted them soon as I got home.

                            Manager

                            9/9/2023

                            Avalon At Chase Oaks
                            You're the best! We really appreciate the positive review.
                            Review Author Icon

                            Resident 1174479

                            Verified Resident 2022 - 2023

                            8/27/2023

                            Living here was uncomfortable and the smell inside the kitchen cabinets was gross, they painted over the dust, the floors were marked up and tons of bugs on the back patio, we kept the rear door closed most of the time so they couldn't get… See More >
                              Manager

                              8/30/2023

                              Avalon At Chase Oaks
                              HI, we appreciate your valuable feedback and thank you for taking the time to share it with us at Avalon at Chase Oaks. We sincerely apologize for the inconvenience you've experienced regarding pest control. We take the issue seriously and are actively addressing it to ensure a pest-free living environment for our residents. We want to assure you that we partner with a professional pest control service to address any pest-related issues promptly. Please reach out to us at (972) 517-2997 so that we can address your specific concerns and work towards a solution that exceeds your expectations.
                              Review Author Icon

                              anonymous

                              prospectiveVisited 2023

                              7/24/2023

                              Very professional staff, knowledgeable and funny all at the same time . Fingers crossed I get approved for my new home due to CC ?? I would highly recommend this apartment complex to someone looking for friendly, knowledgeable, and funny staff.

                                Manager

                                7/26/2023

                                Avalon At Chase Oaks
                                Hello, thank you so much for providing us with feedback on your experience here! We really appreciate your positive review.

                                Updated Review

                                Review Author Icon

                                Resident 1081548

                                Verified Resident 2022 - 2023

                                7/2/2023

                                Poor response from maintenance and office staff. Emergency and after hours lines never pick up or respond. Gate is frequently broken. Mass email communications are unprofessional and often focused on reprimanding residents as opposed to building positive relationships. Pool has been closed for months during… See More >
                                  Manager

                                  7/14/2023

                                  Avalon At Chase Oaks
                                  We're genuinely sorry to hear that you had a negative experience. Our team is dedicated to ensuring the happiness and satisfaction of all our residents, and we would like to resolve any issues you may have encountered. Please reach out to us and we'll be more than happy to discuss your feedback further and find ways to turn your experience around. Your satisfaction is our top priority.

                                  Updated Review

                                  Review Author Icon

                                  Resident 1075532

                                  Verified Resident 2019 - 2023

                                  6/17/2023

                                  Office staff does not answer the phone and most of the time do not answer emails as well. In order to get things done you have to go into the office which is inconvenient. Maintenance will cancel work orders and say they get done when… See More >
                                    Manager

                                    6/20/2023

                                    Avalon At Chase Oaks
                                    Hi! We appreciate you taking the time to share your feedback. Our maintenance team is available on the weekends for emergencies. Please call our office number ((972) 517-2997) and follow the prompts to leave a message for the on call tech outside of normal business hours. We strive to provide the best in apartment living here at Avalon at Chase Oaks. We hope to speak with you soon!
                                    Review Author Icon

                                    Resident 1148012

                                    Verified Resident 2018 - 2023

                                    6/7/2023

                                    I Have really loved it here. Now that the upstairs neighbors are gone. The new paint outside is nice. But they should change the roof to landscape around the first floor front patios need some attention Seriously. Would look better.… See More >
                                      Manager

                                      6/12/2023

                                      Avalon At Chase Oaks
                                      Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

                                      Updated Review

                                      Review Author Icon

                                      Resident 948432

                                      Verified Resident 2023

                                      6/6/2023

                                      I have just moved into my current unit, but have lived in the community for a couple years. We were able to be transferred due to awful downstairs neighbors. The ladies in the office were very nice to move us to a new unit. The… See More >
                                      Manager

                                      6/9/2023

                                      Avalon At Chase Oaks
                                      Hi, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (972) 517-2997 so we can work towards a resolution. We look forward to hearing from you.
                                      Review Author Icon

                                      Resident 1146033

                                      Verified Resident 2022 - 2023

                                      6/1/2023

                                      The place in general is nice, the apartment is bigger than others I've visited, the area for dogs is spacious, there are shopping centers near the complex. There are only no public transport routes that circulate nearby.

                                        Manager

                                        6/5/2023

                                        Avalon At Chase Oaks
                                        Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
                                        Review Author Icon

                                        Resident 1143451

                                        Verified Resident 2022 - 2023

                                        5/23/2023

                                        Renovated apartments are fairly nice with good countertops and floors. Community is normally gated and in a good area. Some residents are very loud and not held accountable for it, making the complex not for quiet people. Exterminators never come even if you regularly pay… See More >
                                          Manager

                                          5/25/2023

                                          Avalon At Chase Oaks
                                          Hi! Thank you for taking the time to share your experience with us at Avalon at Chase Oaks. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!

                                          Updated Review

                                          Review Author Icon

                                          Resident 1071303

                                          Verified Resident 2020 - 2023

                                          5/19/2023

                                          It is a Great community, neighbors are very friendly, never ever had a problem with other personas living here. It is a Safe place, some nights I walk around, and there is no problem at all. I will recommend this community to other people that… See More >
                                            Manager

                                            5/22/2023

                                            Avalon At Chase Oaks
                                            Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

                                            Updated Review

                                            Review Author Icon

                                            Resident 1049533

                                            Verified Resident 2019 - 2023

                                            5/19/2023

                                            This complex was nice when we moved in 3 years ago. Since then we have had at least 5 different property managers and new maintenance workers. Maintenance request take forever and are usually not done right the first time

                                              Manager

                                              5/22/2023

                                              Avalon At Chase Oaks
                                              Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
                                              Review Author Icon

                                              Resident 1140295

                                              Verified Resident 2020 - 2023

                                              5/12/2023

                                              Have enjoyed the stay here. Quiet neighborhood, updated the gate feature. The new landlords are the best and help to get your work orders completed. No issues with my neighbors and most pets are on leashes when outside.

                                                Manager

                                                5/16/2023

                                                Avalon At Chase Oaks
                                                Hi, we appreciate the kind words about our community! We hope that you'll continue to call Avalon at Chase Oaks home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!

                                                Features & Amenities

                                                Laundry
                                                • Full Size Washer and Dryer Sets
                                                Pets
                                                • Dogs Allowed
                                                  Restrictions: Rottweiler, Ameriican Pitbul Terriers, Bull Terriers, Chow, Doberman Pinschers, German Shephard, Akitas, Alaskan Malamute, Cane Corso, Wolf Hybrid. Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Animal type not listed Allowed
                                                Other
                                                • 24-Hour Management Availability
                                                • Dog Park with Obstacle Courses
                                                • Faux Wood Floors
                                                • Framed Mirror
                                                • Gated Access
                                                • Glass-top Stoves
                                                • High Ceilings
                                                • Kitchen Backsplash
                                                • Large Closets
                                                • Monthly Resident Events
                                                • No Deposit Community
                                                • Pet Friendly Community
                                                • Pool
                                                • Pool View
                                                • Premium Countertops
                                                • Premium Lighting Fixtures
                                                • Private Balcony
                                                • Professional Caf Management
                                                • Resident Perks Program
                                                • Stainless Steel Appliances
                                                • Valet Trash Service
                                                • Walk In Closets
                                                • herringbone style wood flooring available
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                                                Leasing

                                                Welcome home to the heart of Plano, Texas, at Avalon at Chase Oaks Apartment Homes. Our prime location is minutes from highways 75 and 121. Enjoy nearby shopping, dining and nightlife. Our community reports to Plano ISD, ranked among the best school systems in the area. Our community offers one, two and three bedroom floor plan options. Each apartment home has a large kitchen which is open to the living and dining area. The community has two swimming pools, a hot tub, a fully equipped 24/7 fitness center and a dog park. Come visit us today and discover a new way of life at Avalon at Chase Oaks.
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                                                This community is managed by

                                                CAF Management

                                                A
                                                A
                                                Communities
                                                70

                                                Questions & Answers (1)

                                                Marjan_G
                                                Asked on: 03/05/2018
                                                Q: is there any Iranian living here?
                                                Anonymous
                                                Answered on: 03/16/2018
                                                A: It's an apartment building in a diverse metroplex. You should expect that possibility. I've lived here for two years and have felt safe. The only thing to watch out for is making sure your car is locked.

                                                Frequently Asked

                                                How is Avalon At Chase Oaks Rated?
                                                Based on 916 number of votes by renters, Avalon At Chase Oaks is currently rated 3.5 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at Avalon At Chase Oaks?
                                                Avalon At Chase Oaks is rated 3.3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                How effective was the maintenance team when resolving your problem?
                                                Avalon At Chase Oaks is rated 3.1/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                What are noise levels like at Avalon At Chase Oaks?
                                                Avalon At Chase Oaks is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                How safe is Avalon At Chase Oaks?
                                                Avalon At Chase Oaks is rated 3.5/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                How satisfied are residents with the neighborhood?
                                                Avalon At Chase Oaks is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                How satisfied are residents with the staff at Avalon At Chase Oaks?
                                                Avalon At Chase Oaks is rated 3.4/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                How often does management engage with reviews?
                                                Managers have responded to 94.4444% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 8.17 days to their community reviews in the past year.
                                                Who manages Avalon At Chase Oaks?
                                                CAF Management
                                                What is the pet policy at Avalon At Chase Oaks?
                                                Dogs Allowed
                                                Restrictions: Rottweiler, Ameriican Pitbul Terriers, Bull Terriers, Chow, Doberman Pinschers, German Shephard, Akitas, Alaskan Malamute, Cane Corso, Wolf Hybrid
                                                Pet Limit: 2
                                                Cats Allowed
                                                Pet Limit: 2
                                                Animal type not listed Allowed
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                What is the move-in special?
                                                $750 Off First Full Month! Limited time only! Select units.

                                                Contact Property

                                                Avalon At Chase Oaks

                                                March 2024

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                                                Avalon At Chase Oaks is a 650 - 1,170 sq. ft. apartment in Plano in zip code 75023. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,138 - $2,670. Nearby cities include Richardson, Allen, The Colony, Frisco, and Addison.

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