Review History for JasmynR

Bentley Place at Willow Bend


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JasmynR

Resident 2020

2/17/2020

for a 1 bedroom with a garage.Upon walk thru with the leasing Consultant Sarah,who was very nice thru the process of answering my questions prior to approval; I noticed a few things that made me rethink my entire decision as picking this apartment complex as my home. The front entry tile is clearly lifted,If I wanted to I can just pick up the tile. The bathroom tile looks like it hasn't been caulked after the previous tenant moved out and walking thru the kitchen to the laundry area I noticed a small roach. I killed it and noticed 2 more on the wall. Pest control was done prior to my move in however live bugs should not be walking around freely if pest control was done on lets say Wednesday and I moved in Saturday,Dead bugs would be deemed normal.I'm not saying they did'nt spray prior to my move in date however Someone in the building may be bit uncleanly. I had pre scheduled movers and only had a few days before I needed to vacate my town home just a few miles down the road a part of me wanted to discuss me pushing my move in date.I opted to do my own spray of the apartment prior to movers as I had a 1 hour window before they arrived.I didn't run into any issues during my move in meaning no critters were found by myself and my friend,we decided not unpack my kitchen items and food. Until the evening I noticed a small roach on the kitchen wall and a few other type of critters,I went ahead a sprayed some more.The spray I used is one of the best sprays I have used very strong and indoor/outdoor for spiders,roaches,ants etc and It didn't work for the small roaches which from what I researched is the nasty one's that lay a lot of eggs; I'm no bug expert but that is gross! I opted to pack essentials and stay with a friend for the week . I sent an email to the leasing office on a solution including a new unit or allowing me to break my lease.The property manager and I sat down and worked on a solution that I agreed to that included bombing my unit. The area is quiet during the day and in a great area,minutes from DNT and 10 min away from the Shops At Legacy. Be mindful and be throughout with a walk thru if you choose Bentley Place at Willowbend as your new home ,I'm already regretting my decision to move in don't make the same mistake I made. Update 01/30/2020 Upon another round of pest control in the evening while gathering clothing a live roach was roaming around the kitchen.Upon reentry in the morning,Two more found alive and roaming.I recorded it and sent it to the leasing office.I have opted to vacate.Two full weeks from 1/18/20-01/30/20 of not being able to reside in an apartment i paid 1,055.65 to move to.Money has been lost.Gaines Investment Trust want me to pay more for a place I could not live or cook in.Proof is in my videos.Im hoping a peaceful resolution as I have been patient with the office on a solution. 02/02/20 Upon vacating apartment 727 building 7.A place I could not call home for two weeks.The movers asked me "Do I have roaches" as when disconnecting my washer and dryer two were discovered and upon gathering what I had in the fridge a roach was on top of the kitchen light.That is not "dead roaches" and they are clearly coming maybe within the walls.As I have fogged the apartment a total of 3 times and pest control was done 3 times as well;Which includes normal pre move in pest control.The management company replying below all roaches are dead is admitting there was a roach issue.Thankfully with rounds of fogging my new home has no issues,If you do your homework on Gaines properties you will notice a trend of the same issue. 02/13/20 The management company wants me to pay them one months rent,they Expected me to give them 30 day on notice to vacate meaning 30 days paying rent for roaches to break lease and to delete my review per voicemail.There are more photos and videos if you message me.

Review 6 out of 203

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Bentley Place at Willow Bend

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