B

Brooks On Preston

7200 Preston Rd, Plano, TX 75024
7200 Preston Rd, Plano, TX 75024

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Ratings & Reviews (131 Reviews)

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Former Resident 2019 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/21/2021
I just moved out April 2021. I'm going to write facts. 1. Bugs and mice/rats infested. First time in my life seeing mouse right in front of my door. Tired of killing bugs inside of my apt. It's not just regular bugs. I don't know why… See More
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Brooks On Preston Manager

05/06/2021

Hello - We are truly disappointed to hear that you were dissatisfied with your time at our community and that you experienced these concerns. We did not know you felt this way and our team would've addressed any concerns had you brought them to our attention. We value honest feedback, as it helps us understand what we do well and where we can improve for our residents. If you would like to speak with our Community Director, Nick, please feel free to reach out. Thank you, Emily at CWS Customer Care

maryjoyce09 • Prospective Resident Visited 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/23/2021
Finding an apartment during a pandemic is stressful enough but the staff here made it so quick and easy! Responses were informative and fast. The area of the community is perfect and so close to everything. See More
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Brooks On Preston Manager

03/24/2021

Hello Mary Joyce – Welcome Home to Brooks on Preston! Thank you for taking the time to share this recommendation! As a team, we strive to provide great customer service and we are glad to hear that your experience with us has been top-notch! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care

[email protected] • Resident 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/01/2021
Dont ever choose this apartment community. Office doesnt respond, their phone number is always busy. Due to winter storm there was power outage and caused some water damage. It took 7 days to get back water into apartment. Pure negligence and maintenance is worst , they… See More
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Brooks On Preston Manager

03/01/2021

Hello and thank you for taking time to provide this feedback. We are sorry you are disappointed in the handling of the repairs following the unprecedented winter storm event. As you may be aware, much of the state of Texas was without power and subsequently experienced water supply issues in the aftermath of the freeze. Our team has been working diligently to make repairs. We have also received an substantial number of calls and emails and our team is working to respond to everyone as quickly as possible. Thank you, Emily at CWS Customer Care

Prospective Resident Visited 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/28/2020
We were looking for a great, affordable and central location for my sister and we found that in Brooks on Preston. We appreciate the Brooks and Preston staff for making the move in process a great one. My sister is happy and so are we. See More
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Brooks On Preston Manager

12/29/2020

Hello and thank you for taking the time to share this 5-star recommendation and for choosing our community to be your sister's home! We are so happy to hear that she has had a great experience here at Brooks on Preston! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care

Former Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/12/2019
I rented a 2 bed 2 bath apartment at Brook on Preston. The apartment community is great with all the amenities that you need. The leasing staff provided the best customer service experience for the entire lease term and even co-operated nicely after the lease term.… See More
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Brooks On Preston Manager

09/12/2019

Hello and thank you so much for this recommendation and a 5-star rating of our community! As a team, we strive to provide great customer service and we are glad to hear that has been your experience! We are sad to see you leave our community, but if there's anything we can do for you in the future, please don't hesitate to reach out! Thank you, CWS Customer Care

Former Resident 2016 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/06/2019
I lived like 3 different apartment communities in the last 10 years excluding Brooks on Preston and I never had a bad experience, today I am taking time to write this review 2 months after my move out so you can imagine how unpleasant experience I… See More
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Brooks On Preston Manager

08/07/2019

Hello - We strive to make Brooks on Preston a comfortable and enjoyable living environment for all of our residents. We are sorry to hear that you do not agree with the move-out charges you incurred. Our team would be happy to speak with you about this further, please give our office a call at (214) 919-0658. Thank you, CWS Customer Care

Resident 2011 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/22/2019
I have been living at the Brooks since 2011. I would highly recommend living at this property. The staff are so nice and always very helpful. Maintenance are quick to fix any problems. I feel comfortable and safe living here! See More
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Brooks On Preston Manager

05/23/2019

Hello and thank you for recommending our community! We strive to provide great customer service here at Brooks on Preston and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care

Former Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/10/2019
Staff is cheaters and fraud. Be careful of this place. They charge you like hell and they don't answer if we find out their mistake. SUPERBAD EXPERIENCE. I don't have time to write and explain each thing but this is fraud people. They are misusing their… See More
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Brooks On Preston Manager

03/11/2019

Hello - We strive to make Brooks on Preston a comfortable and enjoyable living environment for all of our residents and we are sorry that you do not agree with our early move-out policy, but the terms and conditions were stated in your lease contract. If you have any questions about our policy or the move-out charges you incurred, please give our office a call and we would be happy to discuss them with you. Thank you, CWS Customer Care

Former Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/18/2019
We sold our home and built another, and in the meantime, we needed a place to stay for a few months until it was finished. We decided to find a place close to my husband's work and came across Brooks on Preston. It's a little older,… See More
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Brooks On Preston Manager

02/19/2019

Hello - Thank you for this fantastic recommendation! We are so happy to hear that you enjoyed living at our community! We wish you well in your new home! If you ever need anything, do not hesitate to reach out. Thank you, CWS Customer Care

Ajay_B199 • Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/18/2019
This is by far the worst apartment community management I have ever seen. The utilities bills are so high and they don't give reasoning for it. The electric bill is also high. It is absolutely not worth staying in this community at all. The property management… See More
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Brooks On Preston Manager

02/19/2019

Thank you, Ajay, for taking the time to provide us with an online review. I am so sorry to hear about concerns within your home and our team. I know you have spoken with myself and my team regarding your concerns and we have provided you with the usage amounts, as well as the break down of those amounts for your household. If there are additional questions you have, please do not hesitate to reach out and let me know by visiting our office or emailing me at [email protected] I would be happy to also discuss your electric bills as well! I look forward to hearing from you! - Nicholas Dyer, Community Director

Prospective Resident Visited 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/18/2019
I stopped by the Brooks for a tour, and I must say this has been one of my best experiences with an apartment tour. The whole staff was very friendly, but I especially loved our leasing agent, Kaitlin. Kaitlin was very thorough in everything from the… See More
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Brooks On Preston Manager

02/19/2019

Hi - Thank you for this great review! We're so happy to hear that you had an outstanding experience visiting Brooks on Preston and that we're one of your top 3 options! If you have any questions, please give us a call and we would be happy to help! Thank you, CWS Customer Care

kathyj19 • Former Resident 2016 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/01/2019
I really loved this community and would not have left if it wasn't for my job! The property manager was always available and the rest of the staff was so kind. The grounds were always well taken care of! Even though the property is older they… See More
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Brooks On Preston Manager

02/04/2019

Hi Kathy - Thank you so much for this recommendation and a 5-star rating of our community! As a team, we strive to provide great customer service and we are glad to hear that you've had a great experience here at Brooks on Preston! If you ever need anything in the future, do not hesitate to reach out! Thank you, CWS Customer Care

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/22/2018
I have lived In this community almost 4 years..The Apt is spacious and updated.The management is always very nice and always on top of there game work orders are usually completed the same day. I would recommend renting an Apartment at Brooks on Preston. See More
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Brooks On Preston Manager

07/31/2018

Thank you so much for the great review! We are so glad that you are enjoying your stay here and that the maintenance team is taking such great care of you. If there is anything we can do to improve your experience please let us know. Thank you! Mia Customer Service

Udayakiran • Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/19/2018
Lovable community, great maintenance.. Grocery stores, Gas stations, malls, all of them are easily accesible. Friendly neighborhood too..I am a avid photographer too. We can see a lot of wild birds near the brook. See More
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Brooks On Preston Manager

07/31/2018

We are so glad that you love living here! Thank you for the review. Your photography sounds like a great way to enjoy the area. If there is anything else we can do to improve your stay here please let us know. Thank you! Mia Customer Service

Diana_B748 • Resident 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/18/2018
The location is great but the pricing is no longer comparable to other locations, very high. The maintenance staff is amazing ! The community staff have been wonderful. I just don't think that they are priced right any longer. See More
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Brooks On Preston Manager

07/19/2018

Hi Diana, thank you for taking the time to provide us with this feedback. We are glad that the staff is taking such good care of you. We are sorry to hear that you think we are too expensive; we think that our amenities and spacious interiors is what sets the value of our community apart from other apartments in Plano. If you'd like to discuss further please feel free to give us a call or stop into the office. Thank you!

Vignesh_S • Resident 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/14/2018
Amazing place to stay in Plano area. Warm, nice, quiet and peaceful environment. Great to families with kids, with great schools and safe community. Warm and excellent management team and more like family. Maintenance team is wonderful, prompt, skillful and friendly. Apartment is located in a… See More
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Brooks On Preston Manager

02/14/2018

Thank you so much Vignesh for the awesome feedback! It is so great to hear how much you love our community and your home! We will truly miss you as a resident. Have a great week and we hope to see you soon! Nick Dyer, Community Director

suneel4all • Resident 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/10/2018
Lease office staff and Maintenance is always just a call away for your needs. Very close to Schools, Corporate offices, Restaurants, grocery stores etc. I lived here for about 3yrs and i always recommend many people. Very nice place to live for all diversity people. See More
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Brooks On Preston Manager

02/12/2018

Thank you so much Suneel for taking the time review our community! We are so happy and excited to hear how much you are enjoying Brooks on Preston and your home! We hope to see you at our Resident Event tomorrow evening. Have a great week! - Nick Dyer Community Director

kaylamichele2008 • Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/03/2018
We have absolutely loved living at The Brooks on Preston! The staff is extremely friendly. They sent my husband a "Happy Birthday card" when most places don't care. They frequently call to "check in on us" and see if we need anything. They have COOKIES which… See More
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Brooks On Preston Manager

02/09/2018

Thank you for the fantastic feedback! We are so happy we are exceeding your living experience at Brooks on Preston. Hope you make this your home for many years to come. Kind Regards, Brooks on Preston Team

Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/22/2017
since we moved in , something and the other thing would stop working. So far it'/ been AC/Heat/Flush tank (thrice) / leakage in windows in this 1 year. they gave us an unclean apartment full of insects. Bad Bad place , we are finally moving out… See More
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someonewholiveshere22 • Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/28/2017
This is my first apartment complex and I've been here about a year and half. Pros: 1) It's a gated community with no major incidents. 2) Pet friendly and always clean. 3) Maintenance and Staff are courteous. 4) conveniently located between Sam Rayburn and Dallas Tollway.… See More
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Renter084378 • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/31/2016
Building and facilities, Wiring and plumbing likely in need of major repairs. Its fairly common to see water leaking out from units, day and/or night. The garbage area seems poorly maintained. Night noise and disturbances not uncommon. Maintenance staff and office staff seem unconcerned/ incompetent. See More
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Atb90 • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/29/2016
I have had nothing but a terrible experience since I moved in here less than a month ago. The maintenance crew is beyond rude and disrespectful. It's to the point I don't want them in my home without me here. I have to put in multiple… See More
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Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/20/2016
Very greedy people, they will take every possible penny out of you. You have to forget your deposit once you give them and also expect large bill once you move out. They do not even pay fraction of the charges they collect from you... the list… See More
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S Young • Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/23/2016
I have enjoyed my apartment. Office staff has always been great and CA and the maintenance team have always been very helpful to me. Good value for the price. See More
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Chubbychunnu • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/23/2016
There is no reserved parking space and even after paying extra we don't get parking spots near our apartment. With all this confusion, towing is so enforced and they won't bother to check with you if you are unloading or at least warn you. Most apartments… See More
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 Updated Review
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
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Manager

 
·

Features & Amenities

Laundry

  • In-Unit Washer/Dryer
  • Laundry On-Site
  • Washer/Dryer Connections

Parking

  • 1 Car Garage
  • Carport
  • Free Parking
  • Private Garage

General

  • Business Center
  • Clubhouse
  • Fitness Center
  • On-Site Maintenance
  • On-Site Management
  • Pool
  • Short Term Lease Available
  • Sundeck

Pets

  • Cats Allowed
    Fee: $400
    Rent: $10
    Pet Limit: 2
  • Dogs Allowed
    Fee: $400
    Rent: $10
    Restrictions: Breed restrictions apply. See on-site management for more details.
    Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,050 - $1,199

  • SQ. FT.

    700

  • Available
    Avail.

    N/A

  • Model

    A1

  • Price
    Price

    $1,089 - $1,305

  • SQ. FT.

    771

  • Available
    Avail.

    N/A

  • Model

    A2

  • Price
    Price

    $1,127 - $1,179

  • SQ. FT.

    843

  • Available
    Avail.

    N/A

  • Model

    A3

  • Price
    Price

    $1,216 - $1,407

  • SQ. FT.

    949

  • Available
    Avail.

    N/A

  • Model

    A4

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,380 - $1,555

  • SQ. FT.

    978

  • Available
    Avail.

    N/A

  • Model

    B1

  • Price
    Price

    $1,480 - $1,660

  • SQ. FT.

    1,083

  • Available
    Avail.

    N/A

  • Model

    B2

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,758 - $1,792

  • SQ. FT.

    1,345

  • Available
    Avail.

    N/A

  • Model

    C1

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

B+
CWS Apartment Homes
VIEW 98 COMMUNITIES

Come enjoy The Brooks on Preston scenic views that each apartment home has to offer with large garden tubs and oversized master bedrooms. Two beautiful resort style pools with a heated spa. Residents enjoy a Business Center in our Beautiful Clubhouse and more! Come make The Brooks on Preston your new home today.

Office Hours

  • Sunday: Closed
  • Monday - Wednesday: 10:00 AM - 06:00 PM
  • Thursday: 10:00 AM - 07:00 PM
  • Friday: 10:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Brooks On Preston?
The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Brooks On Preston?
The community is rated 3.3/5 stars, signifying much satisfaction on average.

How safe is Brooks On Preston?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 3.3/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 4.25 days to their community reviews in the past year.

Who manages Brooks On Preston?
CWS Apartment Homes

What is the pet policy at Brooks On Preston?
Cats Allowed
Fee: $400
Rent: $10
Pet Limit: 2
Dogs Allowed
Fee: $400
Rent: $10
Restrictions: Breed restrictions apply. See on-site management for more details.
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths


Brooks On Preston Gallery

Resident Uploaded Photos

Similar Properties

Brooks On Preston is a 700 - 1,345 sqft apartment in Plano in zip code 75024. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,050 - $1,792. Nearby cities include Richardson, Allen, The Colony, Frisco, and Addison. 75093, 75035, 75034, 75025, and 75023 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

MOVE-IN SPECIAL

Brooks On Preston

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    Resident Photos (10)

    • (Resident photo uploaded on 07/26/2013) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 07/26/2013) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 02/21/2012) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 02/21/2012) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 02/21/2012) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 02/21/2012) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 02/21/2012) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 02/21/2012) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 08/20/2007) Image of Brooks On Preston in Plano, TX
    • (Resident photo uploaded on 02/10/2018) Image of Brooks On Preston in Plano, TX
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