Cortland Arbor Hills
#3,103 #8 #477

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Cortland Arbor Hills

7001 West Parker Road, Plano, TX 75093
(168 Reviews)
$1,484 - $2,499/mo
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Floor Plans & Pricing

1 Bedroom

Maple

1 Bed, 1 Bath | 692 sq. ft.

$1,484

3 Available Units

See Floor Plan Details

Birch

1 Bed, 1 Bath | 798 sq. ft.

$1,537

3 Available Units

See Floor Plan Details

Sycamore

1 Bed, 1 Bath | 813 sq. ft.

$1,662

3 Available Units

See Floor Plan Details

Poplar

1 Bed, 1 Bath | 1,108 sq. ft.

$2,079

See Floor Plan Details

2 Bedrooms

Cypress

2 Beds, 2 Baths | 1,155 sq. ft.

$1,972

3 Available Units

See Floor Plan Details

Dogwood

2 Beds, 2 Baths | 955 sq. ft.

$1,899

2 Available Units

See Floor Plan Details

Mimosa

2 Beds, 1 Bath | 956 sq. ft.

$1,954

2 Available Units

See Floor Plan Details

Juniper

2 Beds, 2 Baths | 1,188 sq. ft.

$2,043

2 Available Units

See Floor Plan Details

3 Bedrooms

Willow

3 Beds, 2 Baths | 1,415 sq. ft.

$2,499

1 Available Unit

See Floor Plan Details

Pin Oak

3 Beds, 2 Baths | 1,355 sq. ft.

$2,417

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.4

Grounds

4.8

Safety

4.4

Office Staff

5.0

Maintenance

5.0

Neighborhood

4.2

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

9

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A

Average time to respond to reviews

2 days

View Community Timeline
View Community Timeline

Cortland Arbor Hills Reviews

(168)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1209202

Verified Resident 2023

12/17/2023

Excelente servicio y confort en mi nuevo apartamento , Gracias por su trabajo muy eficiente Nota: con relación a la seguridad en el frente perfecto , pero en las zonas traseras de bosques, hay buena iluminación pero tiene rejas flojas y algunos desechos de… See More >
    Manager

    12/19/2023

    Cortland Arbor Hills
    Hola, ¡muchas gracias por tomarte el tiempo de compartir tus comentarios con nosotros! Siempre estamos aquí para ayudarte si necesitas algo. - Su equipo en Cortland Arbor Hills
    Review Author Icon

    Resident 1207693

    Verified Resident 2023

    12/12/2023

    Maintenance has been incredibly prompt, community is friendly, and we love our apartment! It’s a great middle point between Legacy West, Grandscape, and Austin Ranch and it’s nice being next to Arbor Hills. We also love that we never have to fret over parking being… See More >
      Manager

      12/13/2023

      Cortland Arbor Hills
      Hi there, Thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need anything at all. - Your team at Cortland Arbor Hills
      Review Author Icon

      Resident 1202066

      Verified Resident 2023

      11/24/2023

      Miles ahead of our previous property! Everything we didn't have at our old place. Quiet, respectful neighbors. A little hiccup on move in day but they promptly took care of the problem. Staff is very responsive.

        Manager

        11/25/2023

        Cortland Arbor Hills
        Hi, thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community and hope you will always feel welcome to get in touch with us if you ever need anything at all.
        Review Author Icon

        Resident 1150779

        Verified Resident 2023

        6/16/2023

        I haven’t lived here for very long, but the staff were super accommodating with our move across the country and we were able to get settled in nicely. The apartments are wonderful and feel very safe, the gym is great, the pool is beautiful, and… See More >
          Manager

          6/19/2023

          Cortland Arbor Hills
          Hello Neighbor, Thank you for taking the time to share your wonderful experience thus far. We are so happy to have you in our community. If you ever need anything, reach out to us! -Your Cortland Arbor Hills Team
          Review Author Icon

          anonymous

          Resident 2010 - 2023

          4/26/2023

          Live here 11 years and took a renovated apartment facing the preserve. Love the area because close to park and 5 min to restaurants and grocery stores. Close to 3 major tolls and highways which is very convenient

            Manager

            4/28/2023

            Cortland Arbor Hills
            Hello, We know you have many choices in where to live and we are happy that you have chosen Cortland Arbor Hills as your home. We are always more than happy to assist you if anything else comes up. Take care! - Your team at Cortland Arbor Hills
            Review Author Icon

            anonymous

            Resident 2018 - 2023

            4/25/2023

            Great staff

            Cortland Arbor Hills has the best staff. From maintenance to the leasing office. They are all so nice and always willing to help with anything we need. Loved the events they host too. I love walking down to the Nature Preserve just an added bonus… See More >
              Manager

              4/28/2023

              Cortland Arbor Hills
              Thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need anything at all. - Your team at Cortland Arbor Hills
              Review Author Icon

              anonymous

              Resident 2022 - 2023

              4/25/2023

              Love this community

              This is such a good community. Love that it is so close to the nature preserve. The staff is great. Maintenance is great. Workorders get completed super quick. All the trees around the community gives it such a great feeling.

                Manager

                4/27/2023

                Cortland Arbor Hills
                Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
                Review Author Icon

                anonymous

                Resident 2022 - 2023

                4/25/2023

                Best Maintenance Team Ever

                We are veteran apartment dwellers. Cortland Arbor Hills has the best staff, and in particular, Elder! Any time we have any issue, it is quickly and expertly fixed, with the best attitude! Thank you for the staff here at Cortland!

                  Manager

                  4/27/2023

                  Cortland Arbor Hills
                  Hello, Thank you so much for taking a moment to share your feedback with us, and for giving Elder a shout out! Please always feel welcome to get in touch with us should you ever need anything at all. Sincerely, Your team at Cortland Arbor Hills
                  Review Author Icon

                  anonymous

                  Resident 2021 - 2023

                  4/25/2023

                  Property is well taken care of. No complaints there from me. The few times I have had urgent maintenance issues, they have always come over to solve it as soon as possible. When it’s other type of maintenance (replacing batteries on smoke detectors, plumbing, etc),… See More >
                    Manager

                    4/27/2023

                    Cortland Arbor Hills
                    Hello, Thank you so much for taking a moment to share your feedback with us. If there's ever anything we can do to make your experience even better, please always feel welcome to get in touch with us should. Sincerely, Your team at Cortland Arbor Hills
                    Review Author Icon

                    anonymous

                    Resident 2007 - 2021

                    1/4/2022

                    The nice exterior is a poor façade. Over the time we lived here we've dealt with multiple thefts. I told management about it and said they were in no way responsible and asked why it was their problem. We ended up calling the police. There's… See More >
                      Review Author Icon

                      anonymous

                      Resident 2018 - 2020

                      7/14/2020

                      I'll start with the good. The property is extremely quiet and very well maintained. Maintenance always responds quickly and under normal circumstances gets the job done the first time. The residents are friendly and always courteous. Sadly, that's about where the good ends. The property… See More >
                        Review Author Icon

                        txtriathlete

                        Resident 2015 - 2020

                        3/12/2020

                        To be fair, I used to say that this was a nice, quiet place to live, but after 5-years, it feels like my apartment is OLD and depressing, and the NEW Cortland management team is focused on fully renovating units rather than upgrading the units… See More >
                          Review Author Icon

                          anonymous

                          Resident 2015 - 2020

                          3/9/2020

                          As a past resident for many years and a couple of management changes, you can do better than this place. The building I resided in has foundation issues. You can see where the cracks in the walls were patched and where they have reappeared. Black… See More >
                            Manager

                            3/24/2020

                            Preserve at Arbor Hills
                            Hello neighbor, Thank you for taking the time to leave us your feedback. At Preserve at Arbor Hills, we aim to give all of our residents the best possible customer service and a community they can be proud to call home. We take organic growth very seriously and ask that residents please reach out to us as soon as possible if they are noticing any in their homes. We have multiple doggy stations throughout the community to make it easy for our residents to pick up after their pets. We also have our service team patrolling the grounds daily to ensure that they are kept looking beautiful. Should you notice a resident not following our rules around picking up after their furry friends, or an area we may be missing, we ask that you please let us know so we can take care of it as soon as possible. I regret that we were not able to resolve these concerns for you during your time in our community. We are hard at work to ensure that Preserve at Arbor Hills is a wonderful place to live for all of our residents. If you have further questions or concerns around your time in our community, please feel free to reach out to me directly at yardley.campos@cortland.com. Have a great day! Yardley C., Community Manager
                            Review Author Icon

                            jojoua86@gmail.com

                            Resident 2018 - 2019

                            8/7/2019

                            Upon move out we cleaned apartment and had a service for carpet cleaning. In a month have a bill of 1000 for carpet replacement bacause of "odour".As I read rewiews I'm not the only one beeing charged for the carpet. They just trying to have… See More >
                              Review Author Icon

                              anonymous

                              prospectiveVisited 2019

                              6/17/2019

                              It has been over a month with multiple emails, coming into the office, and I still have not received credit for my application. I was promised a special rate of $30 for an application fee, but was charged $60. While the application fee is stated… See More >
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                                anonymous

                                Resident 2015 - 2019

                                6/16/2019

                                I was a longtime resident at the Preserve. Upon moving out, I was completely blind sighted at the sketchy behavior of the management and the management company. They tried to charge me for some damages that were not accurate. Although I had been a good… See More >
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                                  kbhop1124

                                  Resident 2019

                                  5/14/2019

                                  I recently moved to Preserve at Arbor Hills and my experience has been great. A special thanks to Maritza and Amber for all their help and for making my move a smooth experience. The maintenance staff are very responsive and helpful. Overall I strongly recommend… See More >
                                    Review Author Icon

                                    anonymous

                                    Resident 2014 - 2018

                                    1/22/2019

                                    I lived in the community for almost 4 years and I always really loved it. The leasing staff was super nice. Maintenance was decent. Parking was never an issue for me. Grounds were always well kept. Units are decent and well maintained, but not all… See More >
                                      Review Author Icon

                                      anonymous

                                      Resident 2018

                                      9/28/2018

                                      Pros: -Apartment was very clean when we moved in -Lived over garages so no noise from neighbors -Office staff is always a pleasure, especially Maritza and Amber!! -Maintenance staff is always friendly and helpful, especially Elder! -Online rent payment is very convenient (you do pay… See More >
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                                        Becky Chesshir

                                        Resident 2013 - 2018

                                        2/7/2018

                                        I've lived here five years but got new neighbors who NEVER pick up after their dogs and Management doesn't seem to care. Everyday there is a new HUGE poop in my front yard. I called asking to speak to the Manager and was assured she… See More >
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                                          anonymous

                                          Resident 2003 - 2017

                                          7/18/2017

                                          I have lived at the Preserve at Arbor Hills since , 14 years! It is a quiet neighborhood, neighbors are friendly, the grounds are always kept up, any maintenance requests (which are usually just changing out the air filter) are taken care of… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2017

                                            4/24/2017

                                            I love this complex so much - seriously the best!! My wife is very particular about where we live, with good reason of course. Everything needs to be perfect - the finishes, the floor plan, the price, the office staff, the area, parking, safety,… See More >
                                              Review Author Icon

                                              nph1980

                                              Resident 2015 - 2016

                                              4/6/2017

                                              Office is always finding reasons to enter(or have someone enter) your apt. while you're not home. I kept a record, every receipt. In 6 months, they came in at least 2xs a month, sometimes up to 5 in one month for all different reasons. Yep,… See More >
                                                Manager

                                                4/6/2017

                                                Preserve at Arbor Hills
                                                We are sincerely sorry that your experience at The Preserve at Arbor Hills was not a positive one. Our management and maintenance staff work very hard every day to provide superior service to our residents. We encourage any residents who are not satisfied to contact the Manager and give them the opportunity to address and resolve their concerns. If a resident is not satisfied with the Manager's response - they are encouraged to contact our corporate office and speak to the Tipton Regional Supervisor who directly oversees the community. That process is normally very effective in addressing legitimate management and/or maintenance items and ensures that they are resolved quickly and to the satisfaction of all.
                                                Review Author Icon

                                                scott2017

                                                Resident 2016 - 2017

                                                3/2/2017

                                                Just now finishing up living here for one year (2016-2017). I can tell you all you need to know. The staff is really nice and fixes things same day as requested, unless on the weekend. Property is beautiful, good landscaping, beautiful pool with jacuzzi, decent… See More >
                                                  Manager

                                                  4/6/2017

                                                  Preserve at Arbor Hills
                                                  Thank you for your positive thoughts and remarks. Providing superior customer service is our #1 priority. We strive to make sure our community the best to ensure our residents are satisfied and happy with their decision to make The Preserve at Arbor Hills their home. We really think allot of our residents and do our best to go above and beyond to make them feel the genuine desire we have to make this a great home. We are very happy to hear that we were able to make your stay here a positive one. We wish you the best for your future adventures.
                                                  Review Author Icon

                                                  JaySurina

                                                  Resident 2016 - 2017

                                                  3/1/2017

                                                  Pam, Ciara, Josh and the team are so nice and great at taking care of their residents. I'm glad I moved to The Preserve at Arbor Hills.… See More >
                                                    Manager

                                                    4/6/2017

                                                    Preserve at Arbor Hills
                                                    Thank you for your positive thoughts and remarks. Providing superior customer service is our #1 priority. We strive to make sure our community the best to ensure our residents are satisfied and happy with their decision to make The Preserve at Arbor Hills their home.

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $25. Pet Limit: 2. Comments: While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier).
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                                                    • Cats Allowed
                                                      Fee: $400. Rent: $25. Pet Limit: 2. Comments: While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier).
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                                                    Other
                                                    • 24-Hour Fitness Center with Yoga Studio
                                                    • BBQ and Picnic Areas
                                                    • Business Center
                                                    • Clubhouse with Wi-Fi
                                                    • Complimentary Coffee Bar
                                                    • Gated Controlled Access Community
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Resident Lounge
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                                                    Leasing

                                                    The Preserve at Arbor Hills offers a great residential environment. Gated community Pet-friendly Executive business center Exemplary Lewisville ISD Resort style tropical pool with waterfall heated spa Clubhouse with internet cafe Poolside wireless access fully equipped athletic center Outdoor grills and picnic area Walking distance to a 200-acre nature preserve and park.Please call for an appointment today.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Cortland

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Cortland Arbor Hills Rated?
                                                    Based on 168 number of votes by renters, Cortland Arbor Hills is currently rated 3.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Cortland Arbor Hills?
                                                    Cortland Arbor Hills is rated 4.8/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Cortland Arbor Hills is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Cortland Arbor Hills?
                                                    Cortland Arbor Hills is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Cortland Arbor Hills?
                                                    Cortland Arbor Hills is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Cortland Arbor Hills is rated 4.2/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Cortland Arbor Hills?
                                                    Cortland Arbor Hills is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2 days to their community reviews in the past year.
                                                    Who manages Cortland Arbor Hills?
                                                    Cortland
                                                    What is the pet policy at Cortland Arbor Hills?
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Comments: While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier).
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Comments: While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier).
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Cortland Arbor Hills

                                                    March 2024

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                                                    Cortland Arbor Hills is a 692 - 1,415 sq. ft. apartment in Plano in zip code 75093. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,484. Nearby cities include Richardson, Allen, The Colony, Frisco, and Addison.

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