Heritage at Lakeside

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Heritage at Lakeside

5900 Baywater Drive, Plano, TX 75093
(101 Reviews)
$1,790 - $2,055/mo

Reviews

(101)

3 rating

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101 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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jeremy.b.rose@outlook.com

Resident 2021 - 2022

2/25/2022

Dog poop everywhere. Amenities advertised are not available. HEB construction has made the complex unlivable. DO NOT MOVE IN HERE OR LISTEN TO THE SALES AGENTS ABOUT HEB THEY ARE MISLEADING PEOPLE TO GET THEM TO MOVE IN!!

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    anonymous

    Resident 2020 - 2021

    11/9/2021

    Poor management. Poor quality. Poor response time. Poor ethics. Only thing that's not poor are their pockets because they will nickel and dime every little thing. Went from paying about $20 in utilities at my previous apartment to nearly $200 a month here. These apartments are old, beat down, falling apart, and not worth what they charge. Terrible insulation, so your energy bill will more than double also. Roof leaks every time it rains that they say will call contractors about, but no one ever comes. The office is never opened during posted operating business hours. Their maintenance team is so overwhelmed they can't keep anyone for more than a few months at a time. The best thing about this place will be leaving.

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      anonymous

      Resident 2020 - 2021

      6/10/2021

      BE ADVISED before signing a lease here. First night of moving in, power kept going out and fire alarm going off. Kept happening even after maintenance came to “fix it”. However, they did send out an electrician to fix the problem late on a Saturday night (props to them for this, but shouldn’t have been a problem in the first place). The property is old, which means the windows don’t seal properly and it gets hot/cold fast. Mold formed around our windows from condensation and poor seal, maintenance ignored even after several maintenance requests. They charge you several monthly fees $35 HOA required. Neighbors can be nosy as windows look directly into others properties. Loud dogs throughout the neighborhood and pet waste everywhere. The pool is very small and gets loud during the summer. Management takes over the pool with a lot of family members who clearly don’t live on property. This property is in an ideal location within walking distance to city trails, parks, coffee shops, shopping, and restaurants. Just be warned that this property is pricey for what you are actually getting.

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        anonymous

        Resident 2020 - 2021

        3/1/2021

        Please Save Yourself! There was mold (documented) in the air conditioning units, water stains on the ceiling and filth everywhere. The air conditioner never worked properly resulting in costing us $600 one month for electric. I was sick because of the mold as well as my dog. The management was just horrendous. They often put you on ignore. Please take your time when looking for a clean and safe living situation. This apartment is not even suitable for your pets!

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          parveen123

          Resident 2021

          2/25/2021

          Extremely poor management staff and maintenance. They do sloppy sticking job of maintenance. When we moved in the whole dishwasher fell out as soon as we opened the door. Fake door on bathroom cabinet was not even glued was just kept in slot and it fell over my feet and injured. vanity lighting bulbs were cracked and not installed completely on wall its still hanging their to fall over someone any time. Manager on duty Natalie does not understand but keeps arguing & delaying. They don't take care of any kind of leak till mold generates and whole apartment gets nicely get bad odor. They do not inform and leave notes that maintenance came in your apartment in your absence and trying to be called they are green do not leave paper. This is illegal not to inform and very important not to leave note and enter someone's privacy Have no professional behavior very disappointing. My husband lived here till Feb 2016 at this property it used to be very efficient and highly professional management staff. New management sucks and awful policy excuses Hamid Shaikh apt 904

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            anonymous

            Resident 2019 - 2020

            9/9/2020

            Great property, great maintenance people. Horrible management of property. Current manager is lazy (or overworked) because she is inattentive and unresponsive to tenants living there. (Other tenants noted that this property went downhill over the last year when it went under different management. We weren't there prior to new management so can't make judgement on whether that was true or not). Again, while we loved the property and location, I think we could have done better by choosing a different property to rent. Glad we left after 6 months. You will find deaf ears to anything you inquire about. 7 months after we left, we get a mailed balance due from a collection agency. Management does not respond with disclosure of what the balance is related to. No doubt another attempt to charge more fees without disclosure. Borderline fraudulent. Recommend avoiding this property until new management is replaced.

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              anonymous

              Resident 2020

              6/10/2020

              We love the location and apartment. The office staff is amazing, miss Dupree because he was the best! There are some issues with the heating/air though. We've complained about it since moving in. Yes they've come out to fix and replace it but it's terrible. The ventilation in this place is a joke. You'll burn up in the summer inside of your apt because it'll be a temp of 75/76 and the air will run from morning to late night before turning off so be prepared for a high electric bill, $300 & up. In the winter, we usually don't turn the heat on much because it doesn't do it's job either. You'll burn up in the bedrooms but freeze in the other parts of the apt. We've had issues with mice in the garage. Yes they sent pest control and that helped. We have mold in the vents. They sent a crew to clean them but they only cleaned a few and then sent maintenance to spray paint the ones that weren't done. The neighbors are loud and if you're above them, you'll hear screaming, running, and bumping all day. You've got some that play there music loud on… See More>
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                shannylynne

                Resident 2016 - 2020

                4/2/2020

                I have lived at Heritage at Lakeside for 4 years now and just signed my 5th lease. The previous office staff that was here when I moved in left a lot to be desired as far as friendliness, assistance and general good manners. However, when Natalie took over as manager that abruptly changed. The office staff is amazing, especially Natalie. She is always so helpful and sweet. She and Lupe and Dupree (who was promoted and moved to another property *sad face) are always so happy and cheerful in the office. It's great going into an office and seeing people who don't look miserable at their job. When I wanted to change to another unit last year for a floor plan that better suited my needs, Natalie made the entire process as easy and painless as possible. I feel like she really goes out of her way to make residents feel appreciated and heard. When I stop in to pick up a package (which is often), she always takes a minute to chat even though I know she is super busy. While I think the grounds could use some repair in regard to paint, landscaping and updates...I know these things… See More>
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                  anonymous

                  Resident 2019 - 2020

                  3/31/2020

                  The property manager, -------, is very rude and ignorant to us residents who come in for questions. Every interaction I've had with her has not been a pleasant one. If you send her an email, she won't email you back for a long time or not at all. She is never smiling and when I have to ask something, she always makes it apparent that I'm being a disturbance to her. She does not welcome you and instead makes you feel ignored and unimportant. The rest of the staff are fine and would be better without her.

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                    anonymous

                    Resident 2018 - 2019

                    9/12/2019

                    I wish there was a higher rating for Staff. The staff here is always so helpful. We moved here over a year ago and the previous staff was not helpful at all. Natalie (manager) stays on top of everything. We had an issue with our AC that we fought the old management with for 9 months. She made sure that it got fixed. Then we had an issue when we resigned our lease, but she jumped right in and fixed it within minutes. All and All when you drive up it you can see that it is a nice little neighborhood not a typical apartment setting. In the morning and at night there are friendly people out walking their dogs. The only negative thing I could say is that parking is an issue.

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                      anonymous

                      Resident 2018 - 2019

                      5/22/2019

                      Heritage at Lakeside is the place you thought was nice at first, then you realize the comforts and amenities they offer are half a mile away at the neighboring HOA. Pros: Decent neighborhood, near a lot of things. Cons: Maintenance closes tickets without doing work. New maintenance employee is overworked. Installation of lighting is optional in some units, ours was missing a living room light fixture. Staff are aware of issues but can't help. There is never any parking. None of the housing is ADA, yet they have reserved handicap parking that goes mostly unused. Dog Feces everywhere. Never know who is going to be working up front because they can't keep staff. After a year they jack up your rent 10-20% monthly (2200->2400). They would rather have a revolving door of security deposits than dedicated tenants. Their garage doors are held together with bailing wire rather than replacing them. AC Units are old and outdated. You pay for their broken water lines that have been in disrepair for 11 months at least at this point. Gutters are falling off the roofs and not being replaced. Stair railing is rusted and hanging, cant support weight. Landscaping is a nightmare, they… See More>
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                        anonymous

                        Resident 2019

                        5/2/2019

                        Look at those pretty pictures and if you believe it I have some ocean front property in Montana I'd like to sell you. They will do whatever and say whatever to get you to move in, BUTTTTTTTTTT once you start having issues and send in complaints you are on your own. The parking is a nightmare. Not sure what is going on down by the pool area but after 10:30 at night there are a few cars that tend to double park with people hanging out. Doesn't look like anything good is happening there.

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                          anonymous

                          Resident 2017 - 2019

                          3/26/2019

                          My husband and our two boys moved in last weekend and it was so smooth and easy. The girls in the office were ready for us when we got there. It took less than 10 minutes to get our keys and get back out the door. I feel like we are going to be very happy here!

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                            anonymous

                            Resident 2018 - 2019

                            3/21/2019

                            Shutters are falling off, rotten wood, high electric bills, parking sucks, and I could go on. It is supposed to be a smoke free place but smokers do live here. They smoke in their apartments, balconies, etc etc. Managemnt will give them a 24 hour notice that they are coming to inspect their place, but that's more than enough time to get the smell out. Have complained time and time again but nothing seems to help.

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                              SMOKEfreeNOT

                              Resident 2018 - 2019

                              3/20/2019

                              Run don't walk. Don't let the pretty pictures that they post fool you. It says it's smoke FREE but it is not. I have been battling this issue since July 2018. I have weed smoke on one side so you think they have pet skunk. The smoke from below has caused us to seek medical attention because it had gotten so bad. Maintenance is a joke. Have had AC issues since of July of last year. Management will give them a 24 hour notice to inspect which is more than enough time mask the smell and air it out. If you take a closer look you will see shutters falling off, shutters missing, air sweeps around the windows, wood rot all over the complex, bad patch jobs to wood rot, and the list could go on and on and on.

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                                anonymous

                                Resident 2018 - 2019

                                9/12/2019

                                Drive by and take a look as the outside give you a nice quaint feel. There are so many nice people that live here. Our new staff that replaced the nightmare of an old staff is why we decided to resign a lease and stay here. Everyone in the office will great you with a smile and are easy to deal with. If you read the reviews you might see that there were some issues but I have lived in numerous apartments and the issues here are nothing compared to my previous places.

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                                  anonymous

                                  Resident 2018

                                  9/28/2018

                                  You no doubt receive letters and calls of complaints each day. I'd like to turn the tables and compliment the Heritage at Lakeside Staff. In this age of impersonal, uncaring attitudes by so many, we were delighted to discover Melissa, Deborah, Miriam, Jose and Billy were exceptionally cordial & helpful during our move in. We were delayed a day moving into our apartment because the vendor installing the granite broke the slab. All the remaining make ready work was delayed and pushed back due to this. However, Melissa stepped up rescheduling everything to ensure we would be able to keep our appointment with our movers. She even worked along side with the maintenance crew for last minute clean up. Most managers would have made us postpone our move and they certainly would not have participated in the apartment clean up. We really appreciate all that Melissa and her crew did to ensure our move was as stress free as possible. the entire staff is and asset to Lakeside.

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                                    Cathydifulgentiz

                                    Resident 2018

                                    9/18/2018

                                    I have been living here since March and I love it. The floor plans are spacious and don't feel like "apartment living". It feels more like a neighborhood. It's extremely quiet, and everyone is friendly. Restaurants are close by, and tons of grocery stores are only a mile away. The gym is awesome and the pool is clean! Absolutely recommend living here.

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                                      anonymous

                                      prospectiveVisited 2018

                                      7/30/2018

                                      If you plan to live here make sure to have a plan "B" ready! We were getting ready to put our house on the market so we reserved a one bedroom apartment with a 2 car garage w/ storage at Heritage at Lakeside, 2 months in advance of our July move in date on a Sunday. The apartment we reserved was to be completely remodeled, and we were told in May (when we reserved it) that it would be finished and available after July 9th. We set the move in date for July 15th, and late Friday afternoon before our Sunday move in date, they finally informed us our apartment would NOT be ready until later that next week. No calls leading up to that, no updates as to progress. TOTAL shock to us to walk in less than 48 hours before the movers came to be told "too bad - your apartment is not ready" They offered to give us a 2 BR unit available immediately for an additional $500 per month, but if we took it, we would have to keep it (the original apartment would not then be an option for us). As a result, we were… See More>
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                                        BhandariA

                                        Resident 2018

                                        7/16/2018

                                        We moved into this complex last month and really like it here. The place is built like a French Colonial town with neat streets lined with trees and well architected apartments homes. The office staff with Melissa, Deborah and Kaylee have been very helpful with the move. They have everything automated and you get alerts for packages in the office. Also, the office is open till late so you can get service after work hours. We are waiting to try the wine room and the large Gym and will update review

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                                          anonymous

                                          Resident 2014 - 2018

                                          3/21/2018

                                          I have lived here for 4 1/2 years and this is home for me. I love this area and the manager and staff are great. It's a three story townhome and I get to use the extra room downstairs as an office which is very beneficial for me.

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                                            Jeanie Drake

                                            Resident 2016 - 2017

                                            10/23/2017

                                            Heritage at Lakeside is a beautiful, quiet community of town homes in one of the best locations in Plano. It is close to highly-rated restaurants, shopping, medical services, and entertainment. Wonderful persons (and their cute dogs!) live here, some for over 12 years, and we have become friends with many. The manager is great, keeps on top of things, and is very responsive, with assistance from her super maintenance team. She keeps the property well landscaped and groomed, and we love living here. I highly recommend Heritage at Lakeside.

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                                              Brenda_R

                                              Resident 2017

                                              8/2/2017

                                              We sold our home and decided to lease apartment. We chose Heritage at Lakeside for several reasons. Well maintained grounds, locations, great garage space and extra storage room. We have been very pleased with how quite and serene it is here. No problems with getting things repaired in a timely manner. All and all very pleased with our choice to live in Heritage at Lakeside. Feel staff is courteous and do their part to please the residence.

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                                                Stuart S

                                                Resident 2015 - 2017

                                                6/26/2017

                                                Having read the past reviews, many of which are less than favorable, I decided to chime in. Whenever one lives in an apartment, it is easy to find flaws. This is especially true once you have moved from your own home. It appears that management does indeed try to keep its' residents happy. Yes, there has been turnover, but that is the case with other properties at which we have lived. Maintenance is very good and they are out and about daily. The property is very nicely maintained and the appearance is excellent. The apartments are large and we believe that most have been updated. Last year, new roofs were installed and the buildings were repainted. Our lease recently came up for review, so we looked at other properties. There are several that could be had for less money, but the locations, layouts, safety, appearance, and upkeep did not seem to match Heritage. We did notice that some of the parting residents were hit with carpet replacement fees after having moved out. We do not agree with this policy as carpets do experience wear and tear over the years. This should be an expense absorbed by the owners unless, of… See More>
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                                                  interiors3737

                                                  Resident 2017

                                                  6/9/2017

                                                  The exterior grounds are absolutely lovely. The interiors could use minor updates with paint selections & tile. However, paint is easy to change and the interior is still very nice. The neighborhood is in a fabulous location and feels more like a townhouse community than an apartment complex! I have only lived here for 1 month, however, all of the minor issues were taken care of promptly. We had a problem with the riser room leaking (adjacent from my garage), a window that would not close, and a water leak in the storage room. Billy, the maintenance person, came out and let me know honestly what the problem was and, so far, it has been rectified. When they get a service work order from a resident it has to be completed within 48 hours. I've had no complaints, the neighbors seem very nice, and the neighborhood feels very peaceful.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Belton

                                                    1 Bed, 1 Bath | 985 sq. ft.

                                                    $1,790 - $2,055

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Amistad

                                                    1 Bed, 1 Bath | 943 sq. ft.

                                                    $1,790 - $2,055

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Coleman

                                                    1 Bed, 1 Bath | 1,032 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

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                                                    Features & Amenities

                                                    Laundry
                                                    • Additional Storage
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
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                                                    • Dogs Allowed
                                                      Pet Limit: 2
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 48-Hour Maintenance Guarantee
                                                    • Breakfast Nooks
                                                    • Built-in Desks
                                                    • Cable & Satellite
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Convenient to Best Friends Park
                                                    • Fitness Center
                                                    • Game Room with Billiards Table
                                                    • Gourmet Kitchen with Granite Countertops
                                                    • Neighborhood Environment
                                                    • Pool
                                                    • Private Balcony/Patio
                                                    • Split Level Floor Plans
                                                    • Stainless Steel Appliances
                                                    • Tile Entry Way
                                                    • Walk In Closets
                                                    • Walk In Showers & Garden Tubs
                                                    • Wine Room
                                                    • Woodburning Fireplace
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                                                    Leasing

                                                    Nestled in beautiful Plano, Texas, you'll discover a unique apartment community at Heritage at Lakeside. Offering one, two, three and four bedroom apartment homes with townhome style floor plans, you will be able to enjoy an open and spacious design. Cozy up to your wood-burning fireplace, enjoy your designer color scheme or just relax on your private patio or balcony. At Heritage at Lakeside apartments, you'll find easy access to the Dallas North Tollway, 121, and George Bush, making any commute in the Dallas/Fort Worth Metroplex a breeze. Call or visit today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 09:00 AM - 06:00 PM
                                                    • Tuesday - Friday: 09:00 AM - 07:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    JRK Property Holdings

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    JRK Property Holdings
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths
                                                    4 Beds, 3 Baths

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                                                    Heritage at Lakeside

                                                    July 2024

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                                                    Heritage at Lakeside is a 943 - 2,330 sq. ft. apartment in Plano in zip code 75093. This community has a 1 - 4 Beds, 1 - 3 Baths, and is for rent for $1,790 - $2,055. Nearby cities include Richardson, Allen, The Colony, Frisco, and Addison.

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