#4,757 #14 #746

What is epIQ?

MAA Los Rios

4701 14th Street, Plano, TX 75074
(783 Reviews)
$1,133 - $4,563/mo
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Move-In Specials

Lease now and save $500! Certain exclusions may apply.

Floor Plans & Pricing

1 Bedroom

The Pinehurst

1 Bed, 1 Bath | 724 sq. ft.

$1,178 - $2,853

17 Available Units

See Floor Plan Details

The Oakmont

1 Bed, 1 Bath | 650 sq. ft.

$1,133 - $2,803

6 Available Units

See Floor Plan Details

2 Bedrooms

The Augusta

2 Beds, 1 Bath | 885 sq. ft.

$1,438 - $3,008

10 Available Units

See Floor Plan Details

The Inverness

2 Beds, 2 Baths | 1,084 sq. ft.

$1,663 - $3,123

4 Available Units

See Floor Plan Details

3 Bedrooms

Turnberry

3 Beds, 2 Baths | 1,256 sq. ft.

$2,068 - $4,438

5 Available Units

See Floor Plan Details

Bellerive

3 Beds, 2 Baths | 1,441 sq. ft.

$2,263 - $4,563

3 Available Units

See Floor Plan Details

St. Andrews

3 Beds, 2 Baths | 1,377 sq. ft.

$2,128 - $3,793

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.9

Grounds

3.6

Safety

3.5

Office Staff

3.6

Maintenance

3.3

Neighborhood

4.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

53

Manager’s Review Engagement

A+

Percentage of reviews responded to

98.11%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6.47 days

View Community Timeline
View Community Timeline

MAA Los Rios Reviews

(668)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1230385

Verified Resident 2022 - 2024

2/28/2024

Secured exciting peace and friendly environment. Will definitely refer friends and family in future to visit and stay with an apartment in MAA Los Rios. Lot of applause for the management for keep things simple and easy

    Manager

    3/1/2024

    MAA Los Rios
    Hi, thank you so much for your positive comments about MAA Los Rios! If you have any further questions, please give us a call. We're always happy to help!
    Review Author Icon

    Resident 1228847

    Verified Resident 2022 - 2024

    2/23/2024

    Best thing about community is the maintenance team. Very responsive and friendly. Other than that, I would not recommend this properly. Parking is the worst, smells are horrible throughout the property partly because of the waste facilities behind it. You know everything your neighbor is… See More >
      Manager

      2/25/2024

      MAA Los Rios
      Hi, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, MAA Los Rios

      Updated Review

      Review Author Icon

      Resident 120115

      Verified Resident 2002 - 2024

      2/16/2024

      For the most part it has been good. Over the years the services has become less such as curbside trash pickup and the fees have become more. We use to be able to select cable or not, our own internet service but now… See More >
        Manager

        2/19/2024

        MAA Los Rios
        Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
        Review Author Icon

        Resident 1226587

        Verified Resident 2021 - 2024

        2/14/2024

        Everything is fine except the management team in the office . They act like they are paying to us , we are not paying. They act like they own the apartment complex. I will give half star for their behavior. Specially the manager . She… See More >
          Manager

          2/15/2024

          MAA Los Rios
          Hi, we truly appreciate your honest feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.
          Review Author Icon

          Resident 1219451

          Verified Resident 2023 - 2024

          1/23/2024

          I'm very very happy since I moved to this community, because of respect, honor and care the leasing office have for the residents. Whenever you informed them about your problem, they will be more concerned than you.

            Manager

            1/25/2024

            MAA Los Rios
            Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

            Updated Review

            Review Author Icon

            Resident 177714

            Verified Resident 2022 - 2024

            1/22/2024

            Wish mgmnt would allow changes to carport parking and more communication needed to have a better experience. The staff doesn't answer questions quickly and could be a little more polite and informative

              Manager

              1/25/2024

              MAA Los Rios
              Hi, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, MAA Los Rios

              Updated Review

              Review Author Icon

              Resident 1036970

              Verified Resident 2022 - 2024

              1/17/2024

              Can not write script of 200 words. In little over 1year it is too early to say something of my experience. Xxxxxxxxxxxxxxxxxxx z z , xxxxxzzzzzzzxxxxxxxxxxxxxxxx''zzxxxxxzxxxxxxxxxzxxxxxxxxxxx

                Manager

                1/19/2024

                MAA Los Rios
                Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

                Updated Review

                Review Author Icon

                Resident 591237

                Verified Resident 2013 - 2024

                1/2/2024

                Office personnel and maintenance. People are very good. The people in the apartment community are nice cause no problems and usually keep themselves. maintenance request usually get done in a very timely manner.

                  Manager

                  1/4/2024

                  MAA Los Rios
                  Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
                  Review Author Icon

                  Resident 1212715

                  Verified Resident 2023

                  12/29/2023

                  The office staff had been very helpful with my transition to the community. The maintenance staff have been very diligent in completing work orders. The complex is nice given the age of the apartments.

                    Manager

                    1/2/2024

                    MAA Los Rios
                    Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

                    Updated Review

                    Review Author Icon

                    Resident 1180724

                    Verified Resident 2021 - 2023

                    12/12/2023

                    IT'S BEEN GREAT EXCEPT FOR 3 THINGS: 1 LIVE ON 3RD FLOOR STEPS!!!!!! 2 CARPORTS 2 WHEN YOU RUN WATER ALL NIGHT LONG IT MAKES IT VERY MUDDY UNDER THE CARPORTS 3 GUEST BATHROOM NEED NEW TOILET IMMEDIATELY!!!!

                      Manager

                      12/14/2023

                      MAA Los Rios
                      Hi, we truly appreciate your honest feedback. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

                      Updated Review

                      Review Author Icon

                      Resident 1157536

                      Verified Resident 2023

                      12/12/2023

                      Accommodation here is good and the place is quiet, but I do not advise anyone to stay here for several reasons that most residents suffer from, including imposing financial fines against you and raising the rent every once in a while.

                        Manager

                        12/14/2023

                        MAA Los Rios
                        Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to work towards a resolution and take your time seriously, please reach out to the customer care team in your area at ResidentCare@maac.com and allow us 48 business hours for a response. Thank you.

                        Updated Review

                        Review Author Icon

                        Resident 1187590

                        Verified Resident 2023

                        12/7/2023

                        Community is great,but the parking is very limited .for availability specially after 7 pm .apparments are very old need more to do like paths are not draining water well all kitchen appliances are too old like dishwasher not useful

                          Manager

                          12/8/2023

                          MAA Los Rios
                          Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.
                          Review Author Icon

                          Resident 1192711

                          Verified Resident 2023

                          10/24/2023

                          I like this community thus far. They respond to maintenance requests and work on them promptly. Weekend trash pales and raccoons rooming about in the night are my main concerns. Both two security gates at the front open when access is requested making the apartment complex… See More >
                            Manager

                            10/26/2023

                            MAA Los Rios
                            Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
                            Review Author Icon

                            Resident 1190954

                            Verified Resident 2023

                            10/18/2023

                            The property is very well situated, management try hard to provide tenants quality service, and maintenance do a very good job. Management staffs are professional and courteous. I will recommend this place to anyone.

                              Manager

                              10/20/2023

                              MAA Los Rios
                              Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

                              Updated Review

                              Review Author Icon

                              Resident 1157402

                              Verified Resident 2020 - 2023

                              10/16/2023

                              It's okay to live, but the parking is not good because isn't enough spots, de security is good, the pool it's okay, but can be better, it's not public transportation close, and the rent it's expensive

                                Manager

                                10/17/2023

                                MAA Los Rios
                                Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
                                Review Author Icon

                                Resident 1187584

                                Verified Resident 2023

                                10/6/2023

                                Community is good and apartments are nice. But move in process has been bad. Cleanliness and Maintenance a big issues which is not resolved in timely fashion. And staff needs to be more polite& helpful

                                  Manager

                                  10/9/2023

                                  MAA Los Rios
                                  Hi, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, MAA Los Rios

                                  Updated Review

                                  Review Author Icon

                                  Resident 1175490

                                  Verified Resident 2021 - 2023

                                  10/1/2023

                                  In general, it is good, but the windows must be repaired since they are old and dilapidated and allow air to enter and exit, and harmful insects always affect them. We suffer from the balcony door when it is opened. It needs strength to be… See More >
                                    Manager

                                    10/2/2023

                                    MAA Los Rios
                                    Hi, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

                                    Updated Review

                                    Review Author Icon

                                    Resident 1157464

                                    Verified Resident 2023

                                    9/16/2023

                                    Community staff is good well professional in understanding issue and solved the issue in first instance. I am satisfied so far as i am a new bee to this community and its just 3 months old for my stay?.

                                      Manager

                                      9/18/2023

                                      MAA Los Rios
                                      Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
                                      Review Author Icon

                                      Resident 1179723

                                      Verified Resident 2023

                                      9/11/2023

                                      .Parking is difficult to find .dog waste all over the grass area .garbage are is so messy n garbage all over the ground most of the days! .so difficult handling maintenance requests . Lots of pests . Steps look like they were never pressure washed before!so dirty.

                                        Manager

                                        9/14/2023

                                        MAA Los Rios
                                        Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.
                                        Review Author Icon

                                        Resident 1177150

                                        Verified Resident 2023

                                        9/5/2023

                                        So far its a mixed feeling, the community is nice, fixtures at home are a bit old but works fine. I found poor workmenship as I have found couple of nails being left in the carpet, found it while using vaccume seen a… See More >
                                          Manager

                                          9/8/2023

                                          MAA Los Rios
                                          Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything we can do for you; we are more than happy to help!

                                          Updated Review

                                          Review Author Icon

                                          Resident 473660

                                          Verified Resident 2020 - 2023

                                          9/4/2023

                                          It was great when we moved in to the 1 bed apartment in 2017. Great office staff, specially Michelle. She's been there since we moved in. Super nice staff, but things changed when the board at the entrance was replaced. Some other company bought the… See More >
                                          Manager

                                          9/8/2023

                                          MAA Los Rios
                                          Hi, we regret to hear that you are displeased with your recent experience with us. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.
                                          Review Author Icon

                                          Resident 1177005

                                          Verified Resident 2023

                                          9/4/2023

                                          Our move in experience at MAA Los Rios was smooth & efficient. The interior of the unit was in great condition. However since moving in we have had a major cricket problem, that we are working to get resolved. Michelle & Cynthia have been great in… See More >
                                            Manager

                                            9/7/2023

                                            MAA Los Rios
                                            Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
                                            Review Author Icon

                                            Resident 1175497

                                            Verified Resident 2021 - 2023

                                            8/30/2023

                                            Good service and friendly community and clean and safe place and I like living in this area but the rent apartment is very expensive and there is a problem in number parking the cars and but In general everything is good

                                              Manager

                                              9/3/2023

                                              MAA Los Rios
                                              Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
                                              Review Author Icon

                                              Resident 1173384

                                              Verified Resident 2023

                                              8/24/2023

                                              Management team has addressed any and all of my issues promptly. The property is dog friendly without any breed restrictions. Finding a parking place hasn't been a problem unless it's late evening. Family/kid friendly with security at the pool on weekends to check apartment id's… See More >
                                                Manager

                                                8/29/2023

                                                MAA Los Rios
                                                Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

                                                Updated Review

                                                Review Author Icon

                                                Resident 1136440

                                                Verified Resident 2023

                                                8/23/2023

                                                The residential complex is beautiful and the facilities are also nice. The staff is also nice. There is a shortcoming in some maintenance matters. There are things that are not valid in the house and do not work well, and the tenant pays for them… See More >
                                                Manager

                                                8/29/2023

                                                MAA Los Rios
                                                Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.

                                                Features & Amenities

                                                Laundry
                                                • Laundry On-Site
                                                Parking
                                                • Assigned Covered Parking
                                                • Carport
                                                • Garage
                                                • Reserved Parking Available
                                                Pets
                                                • Cats Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Less Info
                                                  More Info
                                                • Dogs Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Less Info
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                                                Other
                                                • 24-Hour Emergency Maintenance
                                                • BBQ and Picnic Areas
                                                • Business Center with Wi-Fi
                                                • Clubhouse
                                                • Coffee Bar
                                                • Community Room with Wi-Fi
                                                • Concierge
                                                • Fitness Center
                                                • Gated Access
                                                • Gated Community
                                                • High-Speed Internet
                                                • Internet Cafe
                                                • Monthly Resident Events
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • On-site Courtesy Officer
                                                • On-site Manager
                                                • Outdoor Patio with Fire Pit
                                                • Package Acceptance
                                                • Package Receiving Service
                                                • Pest Control Service
                                                • Pet Friendly Community with No Breed Restrictions
                                                • Pet Park
                                                • Playground
                                                • Pool
                                                • Preferred Employee Discount
                                                • Resident Lounge
                                                • Shuffle Board Court
                                                • Storage Space
                                                • Wi-Fi Access
                                                • WiFi in Common Areas
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                                                Leasing

                                                TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find exceptional style at MAA Los Rios in Plano, TX. This apartment community has several one-, two-, and three-bedroom floor plans to choose from, including a rare four-bedroom layout. The community pool is a lovely place for relaxing, while the 24-hour fitness center and Frisbee golf course are great for staying active. MAA Los Rios is located in East Plano, near the heart of the Telecom Corridor. It's just two miles to George Bush Turnpike and minutes from I-75 for easy access to Dallas. We're also in the highly rated Plano school district.
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                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                MAA

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                                                Questions & Answers (1)

                                                cindyb2b1
                                                Asked on: 09/04/2018
                                                Q: What's an average electric bill for a 4 bedroom unit in the summer and in the winter?

                                                Frequently Asked

                                                How is MAA Los Rios Rated?
                                                Based on 783 number of votes by renters, MAA Los Rios is currently rated 3.8 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Los Rios?
                                                MAA Los Rios is rated 3.6/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                How effective was the maintenance team when resolving your problem?
                                                MAA Los Rios is rated 3.3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                What are noise levels like at MAA Los Rios?
                                                MAA Los Rios is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                How safe is MAA Los Rios?
                                                MAA Los Rios is rated 3.5/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                How satisfied are residents with the neighborhood?
                                                MAA Los Rios is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                How satisfied are residents with the staff at MAA Los Rios?
                                                MAA Los Rios is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                How often does management engage with reviews?
                                                Managers have responded to 98.1132% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 6.47 days to their community reviews in the past year.
                                                Who manages MAA Los Rios?
                                                MAA
                                                What is the pet policy at MAA Los Rios?
                                                Cats Allowed
                                                Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                Pet Limit: 2
                                                Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                Dogs Allowed
                                                Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                Pet Limit: 2
                                                Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                What is the move-in special?
                                                Lease now and save $500! Certain exclusions may apply.

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                                                MAA Los Rios is a 650 - 1,441 sq. ft. apartment in Plano in zip code 75074. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,133 - $4,563. Nearby cities include Richardson, Allen, The Colony, Frisco, and Addison.

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