Preserve at Preston
#8,015 #30 #1,335

What is epIQ?

Preserve at Preston

2523 Ohio Drive , Plano, TX 75093
(166 Reviews)
$1,086 - $3,846/mo

Floor Plans & Pricing

1 Bedroom

A1 Renovation

1 Bed, 1 Bath | 655 sq. ft.

$1,178 - $2,431

5 Available Units

See Floor Plan Details

A6 Renovation

1 Bed, 1 Bath | 776 sq. ft.

$1,208 - $2,431

5 Available Units

See Floor Plan Details

A4 Renovation

1 Bed, 1 Bath | 708 sq. ft.

$1,218 - $2,516

4 Available Units

See Floor Plan Details

A8 Renovation

1 Bed, 1 Bath | 892 sq. ft.

$1,472 - $2,891

3 Available Units

See Floor Plan Details

A2 Renovation

1 Bed, 1 Bath | 671 sq. ft.

$1,086 - $1,887

2 Available Units

See Floor Plan Details

A5 Renovation

1 Bed, 1 Bath | 730 sq. ft.

$1,158 - $2,155

2 Available Units

See Floor Plan Details

A3 Renovation

1 Bed, 1 Bath | 669 sq. ft.

$1,218 - $1,885

1 Available Unit

See Floor Plan Details

A7 Renovation

1 Bed, 1 Bath | 863 sq. ft.

$1,495 - $2,453

1 Available Unit

See Floor Plan Details

2 Bedrooms

B2 Renovation

2 Beds, 2 Baths | 965 sq. ft.

$1,729 - $3,846

5 Available Units

See Floor Plan Details

B1 Renovation

2 Beds, 2 Baths | 936 sq. ft.

$1,729 - $3,846

3 Available Units

See Floor Plan Details

B3 Renovation

2 Beds, 2 Baths | 1,030 sq. ft.

$1,764 - $3,827

1 Available Unit

See Floor Plan Details

B4 Renovation

2 Beds, 2 Baths | 1,059 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B

Review Ratings

Noise

3.4

Grounds

3.0

Safety

3.3

Office Staff

2.9

Maintenance

2.9

Neighborhood

4.2

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

23

Manager’s Review Engagement

B

Percentage of reviews responded to

73.91%

Manager’s Review Reply Time

C

Average time to respond to reviews

40.17 days

View Community Timeline
View Community Timeline

Preserve at Preston Reviews

(164)

3.3 rating

See Details

166 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1255526

Verified Resident 2019 - 2024

6/8/2024

Living at the Preserve of Preston has been very easy as for the community and it's surrounding area the only thing that needs more consistency is the trash area and pet rules. Trash compactor area is always full of trash which brings unwanted animals lastly… See More>
    Manager

    6/11/2024

    Preserve at Preston
    We are encouraged to see that you are satisfied with our location and your time in our community overall! However, we also acknowledge your suggestions about our trash compactor area and pet policies, and we will be sure to investigate these matters to improve your situation moving forward. If your concerns persist, we welcome you to contact us directly!

    Updated Review

    Review Author Icon

    Resident 1130216

    Verified Resident 1999 - 2024

    6/6/2024

    Great Plano schools, great location Park/Preston, great residents and property management that cares! Beautiful interiors, lovely patios, and great floor plans! I love my apartment and have for several years!

      Manager

      6/11/2024

      Preserve at Preston
      We are thrilled to receive your excellent review as a loyal resident. Thank you for complimenting our hardworking team and acknowledging our efforts to ensure residents have a fantastic experience. Our team believes this community, with its stylish homes and convenient location, is special, and we are delighted you do, too. Thank you!
      Review Author Icon

      marie402

      Resident 2024

      6/1/2024

      This is turning into a nightmare!

      I received keys to a unit that was clearly not move in ready. I submitted 12 work orders and requested cleaning and pest control after my initial walkthrough. Maintenance resolved most repairs but the stench, filth, and insects still need to be addressed. I have… See More>
      Review Author Icon

      Resident 1243580

      Verified Resident 2023 - 2024

      4/11/2024

      The units are cute! Some are updated. The others are not and they are pretty bad. They are in the process of finishing renovations to the units and the grounds are being updated as well. There is 1 corner in the neighborhood where someone is… See More>
        Manager

        4/15/2024

        Preserve at Preston
        Thank you for the 5-star review! We are glad you are happy with our efforts to uplift the homes in our community as well as our grounds! If you ever notice an area in need of our attention, please let us know so we can address it promptly.
        Review Author Icon

        Resident 1146460

        Verified Resident 2021 - 2024

        2/4/2024

        Oldest apartment (built in 1975) in this area, with gaps in all of the windows. Leasing staff is very bad, they never pick phone calls. They never respond to emails. Water leakage from all windows. Poor maintenance staff.

          Review Author Icon

          Resident 1219596

          Verified Resident 2013 - 2024

          1/23/2024

          Experience was great until they installed 6 air conditioning units all by my bedroom window. They are all plugged into the wall of my bedroom. Since then to live in my apartment is a nightmare, they produce a lot of electromagnetic radiation, gives my and… See More>
            Review Author Icon

            Resident 1218300

            Verified Resident 2023 - 2024

            1/18/2024

            There promotion is a lie. I still have to follow up a couple of times and wait for weeks to months for them to attend my questions and needs. They don't respond promptly. They are not approachable as well. They are not attentive to your… See More>
              Review Author Icon

              Resident 1214224

              Verified Resident 2023 - 2024

              1/4/2024

              My experience has not been great. I've had issues since I moved here in Oct. Tub faucet still broken, broken promises and no compensation. Apartments are old but I do like the floor plan and it's quiet.

                Manager

                1/9/2024

                Preserve at Preston
                Thank you for choosing our community! While we are glad to hear you enjoy the peaceful atmosphere and thoughtful design of your home, we also appreciate you drawing our attention to any unaddressed issues. Please visit your office or call our team directly so that we can clear up these matters more fully.
                Review Author Icon

                anonymous

                Resident 2022 - 2024

                1/4/2024

                Where do I begin

                I moved here 2 1/2 years ago. Have you ever heard of the saying Follow your first mind, I should have when I rented the apartment. My questions were answered, but it did not happen. I specifically asked if the floors were laminate I was… See More>
                  Review Author Icon

                  Resident 1213959

                  Verified Resident 2023 - 2024

                  1/4/2024

                  The apartments are nice. Maintenance is responsive, but does not actually fix the issue. This has been the case with almost every work order. Dog park is never cleaned by property and covered by poop.

                    Manager

                    1/10/2024

                    Preserve at Preston
                    Our team welcomes your perspective on our community. We are glad to hear that you enjoy the appearance of your home here and that our team has responded promptly to your requests. That said, any unresolved work orders are ones we want to address. Please give us a call or drop by our office when you have the time.
                    Review Author Icon

                    Resident 1212399

                    Verified Resident 2023

                    12/28/2023

                    The leasing staff and maintenance staff are friendly and efficient. The landscaping has been recently updated and is aesthetically pleasing. Response to work orders is prompt and repairs have been completed promptly. Quiet complex with a strategic location for shopping, dining, and highways.

                      Manager

                      1/2/2024

                      Preserve at Preston
                      We are thrilled to see your five stars! Our team could not be more pleased to read all your compliments for our friendly atmosphere, prompt service, beautiful grounds, and convenient location. Thank you for your review.
                      Review Author Icon

                      Resident 1208462

                      Verified Resident 2023

                      12/14/2023

                      The new leasing staff makes me want to stay here; the old - not so much. I'm answering based on old rather than new. New staff is much better. Nathan is quite good, as is Miranda. New staff is much better

                        Manager

                        12/19/2023

                        Preserve at Preston
                        Our team is delighted to know that recent changes have earned your approval! We want to ensure that you feel well-served and happy here, so please do not hesitate to reach out if there is anything we can do for you. It will be our pleasure to pass along your compliments to Nathan and Miranda.
                        Review Author Icon

                        Resident 1204108

                        Verified Resident 2007 - 2023

                        12/1/2023

                        I have lived on this property since 1990. I am disappointed in the up keep of the property over the years. We recently got a whole new office and maintenance staff. I am hoping the staff change is going to make some positive changes.

                          Manager

                          12/4/2023

                          Preserve at Preston
                          Thank you for being a long-term resident. Our team values your perspective, and we welcome your thoughts on any ways in which we may be able to improve our community. Please feel free to drop by our office or reach out to us by phone anytime.
                          Review Author Icon

                          Resident 1203607

                          Verified Resident 2019 - 2023

                          11/30/2023

                          Very up and down. When moving in to this unit (transferred from a 1bdrm) it seemed like the previous tenants moved out the day before. Then managers kept changing and everything kept slipping through the cracks. Ever since the previous manager was fired though I… See More>
                            Manager

                            12/1/2023

                            Preserve at Preston
                            We are excited to hear that our new leadership team has earned your respect and satisfaction. We would love to hear your suggestions for improving our amenities, so please call or come by the office soon. We are excited to work with you.
                            Review Author Icon

                            Resident 1195334

                            Verified Resident 2011 - 2023

                            11/2/2023

                            Overall very good and always have a good relationship with the office and maintenance staffs. Only two concerns over the years. 1) People next to me in building 30 do not follow trash procedures and trash blows over under my area at 3107,… See More>
                              Manager

                              11/4/2023

                              Preserve at Preston
                              Thank you for taking the time to share your thoughts on living in our community. Our team desires to create wonderful relationships with our residents, and we are pleased to hear we have succeeded with you. We are, however, disheartened to discover that your neighbors have caused any inconvenience for you, and we would like to discuss this and any other concerns you have. Please call or come by the office when you are able to. We are excited to hear from you soon.
                              Review Author Icon

                              Resident 1194783

                              Verified Resident 2023

                              10/31/2023

                              Very bad, from my first day of renting this property I have not been fully able to live peacefully. A lot of issue identified with the apartment. The apartment is very old and lot of damages. The bathroom is very dirty, paints spill all over… See More>
                              Review Author Icon

                              Resident 1180778

                              Verified Resident 2023

                              9/14/2023

                              So far so good. A few maintenance issues but they were eventually resolved. Maintenance takes a while to fix your issues and i had to go to the office to make a complaint because my work order was cancelled and i had already been waiting… See More>
                                Manager

                                9/19/2023

                                Preserve at Preston
                                Thank you for choosing our community. We are always looking for ways that our team can improve our service, and providing prompt repairs is very important to us. It is disappointing to hear of any delay in our resolution of your work order. Would you please give us a call or visit our office if there is anything else you need? We appreciate your time.
                                Review Author Icon

                                Resident 1176708

                                Verified Resident 2022 - 2023

                                9/4/2023

                                Move in was smooth and there was a well maintained staff to show the apartment but after move in service , the ticket resolution is really which needs to be taken care of . It takes days and days to resolve the issue and no… See More>
                                  Manager

                                  9/9/2023

                                  Preserve at Preston
                                  Thank you for sharing your experience thus far. We are so glad your move-in was smooth and you received great support from our team, and we want to ensure you receive the same great service going forward. Please call or come by the office so we may address any pending concerns you have related to work orders or any other matter. We look forward to connecting.
                                  Review Author Icon

                                  Resident 1174108

                                  Verified Resident 2020 - 2023

                                  8/26/2023

                                  I am stuck in an apartment that I cannot afford. The office tells me I can not transfer to a cheaper apartment because I don't qualify for one in the apartment complex that I have lived in for 3 + YRS

                                    Manager

                                    8/30/2023

                                    Preserve at Preston
                                    Thank you for being a loyal resident. We strive to provide outstanding value and competitive rates to our residents, so it is disappointing to see your comments. Would you please drop by our office or call us so we can speak with you further? We appreciate your time.
                                    Review Author Icon

                                    Resident 1173158

                                    Verified Resident 2021 - 2023

                                    8/23/2023

                                    Stay faraway from The Preserve at Preston, Maintence does not fix things properly, my AC Unit reached as high as 89 degrees inside my apartment. Management does not care about the properly at all, dogs run loose and even some of them have attacked people… See More>
                                      Manager

                                      8/30/2023

                                      Preserve at Preston
                                      Thank you for taking the time to share your observations with us. Our team works hard to provide a well-maintained and peaceful living environment here. We are disappointed to hear of any unresolved repairs to your air-conditioning or any concerns you have about pets in our community. While we will be sure to remind all residents about our policies, we also would be glad to speak with you directly about your feedback. Please feel free to drop by our office or give us a call.
                                      Review Author Icon

                                      anonymous

                                      Resident 2021 - 2023

                                      8/15/2023

                                      DO NOT MOVE HERE!

                                      RUN!! Do NOT move here!!! Management is horrible, black mold in the air vents and ended up having mold growing everywhere and had to throw so many of my things away because they were destroyed!! I could go on and on but this place isn’t… See More>
                                      Manager

                                      8/30/2023

                                      Preserve at Preston
                                      Thank you for reaching out. Your well-being matters deeply to us, and our team wants to address any unresolved concerns with mold in your home. We are disappointed to learn of any interaction that did not make you feel that your concerns were understood. Please call us or visit our office so we can speak with you directly. We appreciate your time.

                                      Updated Review

                                      Review Author Icon

                                      Resident 1081325

                                      Verified Resident 2016 - 2023

                                      7/13/2023

                                      My area of the complex has improved as a result of the exiting of certain individuals who were highly disruptive. Hopefully, we won't have to endure that experience again. It's very very important for management to choose wisely regarding who lives on the… See More>
                                        Manager

                                        7/26/2023

                                        Preserve at Preston
                                        Thank you for sharing your observations with us. We are glad to hear that your experience in our community has improved, and our team would be happy to speak with you if there is more you would like to discuss. Please feel free to reach out anytime.
                                        Review Author Icon

                                        Resident 1154892

                                        Verified Resident 2014 - 2023

                                        6/29/2023

                                        I have lived at this apartment community for 9 years but it has gone downhill over the past 3 years. I am pretty sure the leasing office staff do not do a thorough background check and employment verification on their residents because there are many… See More>
                                          Manager

                                          7/11/2023

                                          Preserve at Preston
                                          Thank you for your feedback as a long-term resident. Our team works hard to provide professional service, and we take care to adhere to our community policies. We are disappointed to hear of any concerns you have about maintenance, amenities, or the behavior of your neighbors. Please give us a call or visit our office so we can speak with you directly. We appreciate your time!
                                          Review Author Icon

                                          Resident 1149028

                                          Verified Resident 2020 - 2023

                                          6/10/2023

                                          We have lived in this complex for almost 7 years, the truth is that it has deteriorated a lot, before it was very clean and tidy, there was no garbage in the streets or in the common gardens, the problems in the apartments were solved… See More>
                                            Manager

                                            6/13/2023

                                            Preserve at Preston
                                            Thank you for being long-term residents! It is great to hear that Johnny was so helpful to you, and we welcome the chance to speak with you directly about our team's efforts regarding any other outstanding issues. Please email us at CustomerServiceCentral@BirchstoneRes.com when you have the time.
                                            Review Author Icon

                                            Resident 1145098

                                            Verified Resident 2021 - 2023

                                            5/29/2023

                                            It has been fine as long as I don't need anything. Have to contact office/maintenance multiple times to get any help/response. Maintenance requests will be closed without anyone ever coming by to help.

                                              Manager

                                              7/12/2023

                                              Preserve at Preston
                                              We appreciate you taking the time to share your experience. Our team wants all our residents to feel well-served, and we want to address any outstanding maintenance issues as soon as possible. Please stop by our office at your earliest convenience. Thank you in advance!

                                              Features & Amenities

                                              Parking
                                              • Covered Parking
                                              Pets
                                              • Cats Allowed
                                                Pet Limit: 2
                                                Less Info
                                                More Info
                                              • Dogs Allowed
                                                Restrictions: We love pets! A maximum of 2 pets are allowed per apartment. Restricted breeds are as follows: Akita Chow Chow Dalmatian Doberman Elkhound Foxhound German Shepherd Great Dane Greyhound Keeshond Malamute Pitt Bull/American Bull Terrier Presa Canario Rottweiler Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all-inclusive. Please remember some breeds have nicknames and most have variations of their breed. Exotic animals and exotic rodents are not allowed.. Pet Limit: 2
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                                                More Info
                                              • Animal type not listed Allowed
                                              Other
                                              • 24-Hour Emergency Maintenance
                                              • Business Center
                                              • Clubhouse
                                              • Credit Card Payments Accepted
                                              • Dog Park
                                              • Fitness Center
                                              • Outdoor barbecue and Dining areas
                                              • Package Receiving Service
                                              • Pets Allowed
                                              • Pool
                                              • Positive Credit Reporting
                                              • convenient deposit alternative available
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                                              Leasing

                                              Welcome to The Preserve at Preston! Located in Plano, Texas, and carefully designed for the discerning resident, our great community is situated conveniently close to the downtown Dallas, and Carrollton areas. This Plano preserve features a stunningly blue swimming pool, along with meticulously landscaped grounds and a fully-stocked Fitness Center complete with a variety of exercise equipment. This Plano complex is also pet-friendly, boasting a spacious dog park for your furry companions to freely roam. Aside from our great community amenities, Preserve at Preston offers 1- and 2-bedroom floorplans that are simultaneously luxurious and contemporary. Our newly-renovated apartments feature immaculate granite countertops with a tile backsplash, plush carpets, and private patios. Inquire about taking a tour today to see for yourself why Preserve at Preston is a much sought-after residential community in Plano and Dallas, Texas!
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                                              Office Hours

                                              • Sunday: Closed
                                              • Monday - Friday: 10:00 AM - 06:00 PM
                                              • Saturday: 10:00 AM - 05:00 PM
                                              This community is managed by

                                              Birchstone Residential

                                              B
                                              B
                                              Communities
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                                              Questions & Answers (1)

                                              Anonymous
                                              Asked on: 11/02/2017
                                              Q: Are there surveillance cameras around the apartment community?
                                              Anonymous
                                              Answered on: 11/02/2017
                                              A: After 4 years of lives there, I haven't noticed any.

                                              Frequently Asked

                                              Based on 166 number of votes by renters, Preserve at Preston is currently rated 3.3 out of 5 stars.
                                              Preserve at Preston is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                              Preserve at Preston is rated 2.9/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                              Preserve at Preston is rated 3.4/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                              Preserve at Preston is rated 3.3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                              Preserve at Preston is rated 4.2/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                              Preserve at Preston is rated 2.9/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                              Managers have responded to 73.913% of their community reviews in the past year.
                                              Managers have replied within 40.17 days to their community reviews in the past year.
                                              Birchstone Residential
                                              Cats Allowed
                                              Pet Limit: 2
                                              Dogs Allowed
                                              Restrictions: We love pets! A maximum of 2 pets are allowed per apartment. Restricted breeds are as follows: Akita Chow Chow Dalmatian Doberman Elkhound Foxhound German Shepherd Great Dane Greyhound Keeshond Malamute Pitt Bull/American Bull Terrier Presa Canario Rottweiler Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all-inclusive. Please remember some breeds have nicknames and most have variations of their breed. Exotic animals and exotic rodents are not allowed.
                                              Pet Limit: 2
                                              Animal type not listed Allowed
                                              1 Bed, 1 Bath
                                              2 Beds, 2 Baths

                                              Contact Property

                                              Preserve at Preston

                                              June 2024

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                                              Preserve at Preston is a 655 - 1,059 sq. ft. apartment in Plano in zip code 75093. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,086 - $3,846. Nearby cities include Richardson, Allen, The Colony, Frisco, and Addison.

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