As a resident, you expect the office staff to adhere to a sense of urgency when it comes to resolving issues that residents bring to there attention. Seems like this complex no longer has a pest control contract anymore. I've been reaching out to the office staff requesting pest control for weeks now & it's the same response that they are having issues with getting the pest control person to the complex. A pest control fee is also included with the cost of monthly rent. Windhaven needs to do better & take action & get things resolved. Most apartment complex go through this when management changes. Yes'm it takes action from both sides such as the residents & management staff to keep the community looking its best as far as the trash pile up. I hope the pest control gets better cause I've called Orkin & Termix & they want provide service cause it could be an infestation coming from someone's else unit.