| Number of reviews in the past 365 days | 4 |
| Percentage of reviews responded to | 25% |
| Average time to respond to reviews | 252 days |
Cortland Windsong Ranch
4500 Bluestem Drive, Prosper, TX 75078
4500 Bluestem Drive, Prosper, TX 75078
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Cortland Windsong Ranch
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (61 Reviews)
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Verified Resident 517744 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/05/2020
The community is beautiful and maintained very well. We enjoy the pool area all summer. It is quiet. Our requests for information or maintenance are always met with courtesy and professionalism. Everyone in the office is friendly. Our only complaints are the non-residents who show up… See More
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Cortland Windsong Ranch Manager
08/02/2018
Dear Valued Resident, Thank you for taking time to write us a review. We appreciate your feedback as that is what allows us to know what areas to improve on. I will work with maintenance to make sure that these areas receive more attention. If you have any other concerns, please feel free to email me directly at [email protected] I am always happy to help! Thank you, Kirsten C. Community Manager
Verified Resident 516712 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/04/2020
Anytime I have a service request it is filled within 24 hours or sooner. They do a fantastic job!!! Staff are always friendly and ready to help with anything that you may need. We love our apartment!!! See More
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Cortland Windsong Ranch Manager
07/25/2018
Thank you so much for taking time out to write us a review about your experience at Adara. Please do not hesitate to reach out to me directly if I can ever assist you with anything. Kirsten C. Community Manager
Verified Resident 747418 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/25/2020
This community is quite comfortable. I love my garage and the grounds are beautiful. I have only been here one month but I am pleased with my choice. All of the staff are so pleasant and always friendly. Colin (sp?) from the maintenance staff is so… See More
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Cortland Windsong Ranch Manager
02/26/2020
Thank you for leaving such detailed feedback. We're glad you've been enjoying the community! If you'd ever like to discuss your concerns regarding the noise level in your building, please don't hesitate to reach out to us at [email protected] Have a great week! Your Cortland Windsong Ranch Team
Verified Resident 558894 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/31/2020
Our time here at Cortland Wind song has been wonderful. It is a very professional, quiet, community. We never have any issues and everyone has been a pleasure to work with. The pool area during the summer has been a great way to meet people. See More
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Verified Resident 445953 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/20/2020
Initially, paying the additional rent for similar square footage and a garage was beneficial to be in a smoke free environment and the major factor for my section of this complex. Lately, I've endured complications with my pre-existing respiratory issues and recent surgery. I had hoped… See More
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Verified Resident 645457 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/19/2020
Excellent location. Easy access to Hwy 380 and Road 423. My 2nd story 2-bedroom unit is very quiet. Master suite is very spacious. I can fit King Sized bed, and still have areas for home office and sitting area with a couch. Very big walk in… See More
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Verified Resident 729317 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/19/2019
Great experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great community!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great location!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! See More
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Verified Resident 726347 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/10/2019
We had an issue with a dishwasher. I emailed the management team and by the time I returned home from work it was fixed! It's like living with elves! repairs just magically happen!! I love living here! See More
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Verified Resident 725824 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/10/2019
Dont move here! The apartments are very poorly constructed and the floors and walls are extremely thin. The prices are outrageously high because its the only apartment complex that feeds into Windsong Ranch schools so homeowners who are building move here with their families while the… See More
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Cortland Windsong Ranch Manager
12/13/2019
Hi neighbor, I am disappointed to hear that you have not enjoyed your time at Cortland Windsong Ranch. Our team works very hard to provide the best possible living experience for our residents, so I would greatly appreciate an opportunity to turn this around. Could you please reach out to us at [email protected] or stop by the office at your convenience? -Your Cortland Windsong Ranch Team
Verified Resident 686054 • vrp • 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/27/2019
Its been a great experience. However, I wish I had the option to opt-out of trash removal. Someone of us would rather save that $25 a month for other necessities. Please take that into consideration. Thanks See More
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Cortland Windsong Ranch Manager
08/29/2019
Thank you so much for taking the time out to leave a note about your time here at Cortland Windsong Ranch. We appreciate your feedback on the valet trash service. If there is anything else we can do to make your experience even better, please do not hesitate to let us know! Thank you, Kirsten C. Community Manager
Verified Resident 570556 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/14/2019
I enjoy living here . One thing I would love to Change is the voluntary move out notice on the first day the rent is late. My recommendation would be to serve a late notice for first four days and if rent is still outstanding then… See More
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Cortland Windsong Ranch Manager
11/16/2018
Thank you again for taking the time to let us know how we did. We are happy to have your family as a part of our community family. Please don't hesitate to reach out should you need anything in the future. Kirsten C. Community Manager
Verified Resident 664775 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/15/2019
This community is excellently maintained by a group of service technicians who love their jobs. The office staff calls residents by name and are determined to answer questions or get the answer for you. They make you feel welcomed and strive to help residents feel included… See More
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Cortland Windsong Ranch Manager
07/16/2019
Dear valued resident, Thanks for your praise and kind comments about our team. It's such a pleasure to hear that our goal to provide excellent service is being achieved. Thank you, Kirsten C. Community Manager
Verified Resident 662943 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/10/2019
Excellent customer service.,Grounds are well kept , maintenance responses within a day.. Nice staff . Love the community , safe and clean. The only downside it needs more parking and storage space in the kitchen. Great view and track for walking, jogging or running. Also nice… See More
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Cortland Windsong Ranch Manager
07/10/2019
Thank you so much for your positive comments about Cortland Windsong Ranch! We are glad you are enjoying your apartment home. Sincerely, Kirsten C. Community Manager
Verified Resident 662941 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/10/2019
Great! Wonderful complex..love all the walking trails, grassy areas to walk our dogs. The service/maintenance crew is the best were ever had anywhere..we cant rave about them enough. They do a fabulous job! See More
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Cortland Windsong Ranch Manager
07/10/2019
Thank you for your praise and kind comments about our maintenance team. We appreciate hearing how our customer service touches the residents that call Cortland Windsong Ranch home. Thank you, Kirsten C. Community Manager
Verified Resident 662546 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/09/2019
Beautiful community with spacious units and attached garages. My move-in was a bit unorganized due to some office staff issues, but the manager personally came to my unit in an effort to resolve any issues. Maintenance is quick and friendly. The neighborhood is gorgeous. The only… See More
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Cortland Windsong Ranch Manager
07/10/2019
Dear Valued Resident, We are glad to hear that you are enjoying your new home and appreciate your feedback on how we can improve our move-in process. It is important to us that you receive the best service. Please let us know if there is anything we can assist you with in the future. Thank you, Kirsten C. Community Manager
Verified Resident 661679 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/08/2019
My wife and i have lived here for over a year and just renewed our lease. we love the sense of security and privacy that we have here. The management and maintinance teams are highly professional and take care of any situation quickly. See More
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Verified Resident 659533 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/02/2019
I have enjoyed my stay at this location. I have lived in several apartment complexes over the years. The staff is quick and professional. The maintenance crew are awesome and work hard no matter rain or shine. See More
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Cortland Windsong Ranch Manager
07/03/2019
Dear valued resident, Thank you for taking time to let us know how your experience was while living in Cortland Windsong Ranch. We want to make sure you always receive the best service here at our community. Thank you again, Kirsten C. Community Manager
Verified Resident 653258 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/17/2019
Has been the most peaceful living experience! Grounds are maintained, maintenance issues are a priority. Everyone on staff is friendly! Great neighborhood and top notch schools. Can't say enough about Cortland at Wingsong! See More
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Verified Resident 646763 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/31/2019
Samantha is an asset to this Cortland property, always helpful and prompt..................................................... See More
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Verified Resident 643821 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/23/2019
I have had a very good experience. The leasing process was very easy and my agent was knowledgeable and helpful. Maintenance has been wonderful and fixed my one issue in less than 24 hours. The maintenance guys were exceptional. Community events are well planned and the… See More
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Verified Resident 496089 • vrp • 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/21/2019
A Dara Windsong is a great place for everyone to live comfortably, safely, beautifully, and luxuriously. Neighbors and staff are all friendly and helpful. We have beautiful interiors, exteriors, wonderful pool, game room, and exercise room. See More
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Verified Resident 638358 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/10/2019
The office and maintenance teams are wonderful, prompt, and courteous! Very clean and quiet community with easy access to trails and other amenities. Living here is like waking up at a resort property every day! See More
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Verified Resident 634493 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/02/2019
Living at Adara Windsong has been a true home for me and my two daughters. The staff is amazing, the grounds are immaculate. We have all the amenities and plenty of extras. I would highly recommend living at Adara. See More
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Verified Resident 626060 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/11/2019
Adara Windsong Ranch is great for people looking for an attached garage. The location is great for walking in the morning and evening. Safe area to live in. Overall maintenance is excellent and the community is quiet. See More
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Verified Resident 619054 • vrp • 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/24/2019
I can always speak with someone If I have a concern and feel I am being heard, The community is very well maintained and the staff is very friendly I would recommend this community to anyone who is looking more for a home feel but not… See More
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•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Leasing:
With floor plans that boast spacious and modern livings best features, find the perfect balance of beauty and convenience Located just off the Dallas N and US-380, our community offers ideal access to an array of upscale dining, shopping. Our living spaces and modern conveniences invite you to redefine living large. Dish up your favorite meal in our gourmet kitchens, featuring granite countertops, stainless steel appliances, and elegant designer finishes. Or just enjoy the luxury of large walk-in closets, wood-style flooring, and walk-in shower with rainfall showerhead. Whether you're in the mood to wind down or work out, our community amenities help you make the most of your every day. Soak up your moment in the sun at our resort-style pool, connect to the rest of your world in our business center, take a leisurely or brisk jog on our serene walk/bike trail, and say goodbye to your gym membership with our 24/7 fitness center!
Office Hours
- Sunday: 01:00 PM - 05:00 PM
- Monday - Thursday: 10:00 AM - 07:00 PM
- Friday: 10:00 AM - 06:00 PM
- Saturday: 10:00 AM - 05:00 PM
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Frequently Asked
What are noise levels like at Cortland Windsong Ranch?
The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Cortland Windsong Ranch?
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
How safe is Cortland Windsong Ranch?
The community is rated 4.8/5 stars, which is considered being extremely safe on average.
The community is rated 4.8/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.
The community is rated 5/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.
The community is rated 5/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 25% of their community reviews in the past year.
Managers have responded to 25% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 252 days to their community reviews in the past year.
Managers have replied within 252 days to their community reviews in the past year.
Who manages Cortland Windsong Ranch?
Cortland Partners
Cortland Partners
What is the pet policy at Cortland Windsong Ranch?
No pet policy available
No pet policy available
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