Cortland Prairie Creek
#7,160 #13 #1,163

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Cortland Prairie Creek

3560 Alma Road, Richardson, TX 75080
(165 Reviews)
$1,423 - $2,410/mo

Cortland Prairie Creek Reviews

(165)

3.7 rating

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165 total reviews

(

Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

prospectiveVisited 2024

5/14/2024

Great apartments and great staff!

These apartments are awesome! The units are modern and have updated appliances, the pool is beautiful and the community seems really nice. Karina helped me in my search for a new place and was super friendly! Couldn’t recommend this place more!

    Manager

    5/16/2024

    Cortland Prairie Creek
    Hi there, Thank you so much for taking a moment to share your feedback with us and for giving one of our amazing associates a shout out! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need anything at all. - Your team at Cortland Prairie Creek
    Review Author Icon

    Resident 1232945

    Verified Resident 2024

    3/8/2024

    I’m a relatively new resident and looked at several in the area before deciding on Cortland Prairie Creek. I’m happy to say that I absolutely love it here, the community is safe, quiet and well maintained. The office staff and maintenance crew are always quick to respond and extremely helpful with anything I may need. The location is close to everything which is great.

      Manager

      3/12/2024

      Cortland Prairie Creek
      Hi Neighbor, We sincerely appreciate you taking the time to share your thoughts with us and for giving our amazing team members the recognition! We are so grateful to have such a wonderful team and are happy to hear your positive experience. Please always feel welcome to reach out or stop by if you ever need anything! -Your team at Cortland Prairie Creek
      Review Author Icon

      Resident 1207717

      Verified Resident 2023

      12/12/2023

      So far so good. Beautiful amenities and grounds are well kept. I appreciate everyone in the leasing office. I have not had any issues and appreciate the quiet environment and family oriented community.

        Manager

        12/13/2023

        Cortland Prairie Creek
        Hi, Thank you so much for taking the time to share your feedback with us and for giving our leasing team a shout out! We appreciate you letting us know your thoughts on your experience at our community and if you ever need anything at all please reach out to us at prairiecreek@cortland.com or swing by the office. - Your team at Cortland Prairie Creek
        Review Author Icon

        Resident 1196958

        Verified Resident 2023

        11/7/2023

        I love my apartment, the finishes are really nice, appliances are Samsung which is fantastic. My yard is always mowed and nicely kep. The staff at Cortland are always kind and helpful and the maintenance staff are great. I love the amenities and the fact that your trash is picked up daily Monday through Friday. I also love how clean the community is kept and I enjoy receiving daily news updates via text and email. Would definitely recommend to anyone

          Manager

          11/9/2023

          Cortland Prairie Creek
          Hi there, Thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community and hope you will always feel welcome to get in touch with us if you ever need anything at all. - Your team at Cortland Prairie Creek
          Review Author Icon

          anonymous

          Resident 2008 - 2023

          10/13/2023

          Cortland Prairie Creek is a great family community to call home. Options of floor plans are available to suit your needs. The office staff is friendly & ready to address all issues. The maintenance staff responds to maintenance request in a timely manner, so there is a small window of wait time on their response to address & fix the issue. The team is friendly, knowledgeable, & their focus is on the doing the job right & the residents of CPC.

            Manager

            10/18/2023

            Cortland Prairie Creek
            Hi there, Thank you so much for taking a moment to share your feedback with us and for giving our team a shout out! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need anything at all. - Your team at Cortland Prairie Creek
            Review Author Icon

            Resident 1187297

            Verified Resident 2023

            10/6/2023

            ,,.........................................................

              Review Author Icon

              Resident 1171703

              Verified Resident 2023

              8/19/2023

              The floors are nice however some of the panels are coming up due to the floor being layed over the existing floor. Some of the paint on the doors are peeling. Maybe just attention to detail would have drastically improved the quality of the move in

                Review Author Icon

                Resident 1141192

                Verified Resident 2023

                5/16/2023

                I love it here. There are so many mature trees and a beautiful walking trail behind the complex. It's quiet but everyone you cross paths with are super friendly and will stop to chat if you like. One of the best properties I've ever lived in 16 yrs and 10+ apartments.

                  Manager

                  5/17/2023

                  Cortland Prairie Creek
                  Thank you so much for your kind words regarding our beautiful community. Our team strives every day to provide exceptional resident experiences, so it means a lot to hear feedback like yours. We appreciate you! - Your Cortland Prairie Creek team
                  Review Author Icon

                  deborahlong8@gmail.com

                  Resident 2019 - 2022

                  11/15/2022

                  Awesome Place To Live

                  I have enjoyed my stay at Prairie Creek. The management have been very responsive to my needs. The maintenance crew is very polite and responsive. The grounds are well kept and beautiful. I am an older person, so I pay attention to safety. It is not only safe but also very quiet. . My apartment is very spacious and there's plenty of storage space. If you're into socializing, they offer lots of parties for the tenants. I love it here. I also get compliments from friends that visit me. They like this community as well.

                    Manager

                    1/1/2023

                    Cortland Prairie Creek
                    Thank you so much for the shout out to our awesome office team and maintenance team! We strive to provide exceptional resident experiences every day! Your Cortland Prairie Creek Team
                    Review Author Icon

                    TracyLynn214

                    Resident 2020 - 2022

                    8/10/2022

                    Such an amazing place to live

                    I have to say we have been living here 2 years and we just could not be happier. The maintenance team is amazing the grounds are beautiful and clean. And the office staff are some of the most caring people I have meant in an apartment. Rose is just so nice and caring and always takes time to listen and understand. She is very friendly and very knowledgeable! So if your looking for a great place to live where you feel like family go and ask for Rose and she will be happy to help you!! You won't regret it!!! ??

                      Manager

                      3/15/2023

                      Cortland Prairie Creek
                      Hello, Thank you for taking the time to leave us a review and rating. We are excited to hear that you had a great experience with us. We strive to provide positive experiences and we are happy that you made the decision to call us home. - The Team at Cortland Prairie Creek
                      Review Author Icon

                      Ivannag

                      prospectiveVisited 2021

                      10/27/2021

                      Beautiful and clean community, with a wonderful and professional staff! Annalee is incredibly efficient at her job and one of the hardest workers you will meet and will aid in highly exceeding your expectations of Cortland Prairie Creek.

                        Review Author Icon

                        anonymous

                        prospectiveVisited 2021

                        4/20/2021

                        This community is one of the nicest community’s I have had the pleasure in visiting, in the area. The staff is very welcoming and professional. Audra is extremely professional, informative, and has a great attitude towards future and current residents!

                          Review Author Icon

                          anonymous

                          Resident 2006 - 2021

                          4/5/2021

                          BUYER BEWARE- the community is decent, but the office staff is NOT your friend. My parents have lived here for 20 years...that's right, 20! They are elderly and now need a first floor apartment. 3 months ago, one came available and an office manager type assured my folks that she'd make arrangements to have them assigned to the first floor apartment. The next week, that apartment was no longer available...this office manager type had gone out of town on vacation and had not told anyone else about the apartment, so it was leased to someone else. On Saturday, April 3, 2021 a first floor apartment had suddenly come available...answer to prayer! We talked to 3 different people in the office that day...assurances all around! On Monday April 5, my parents were told the apartment was no longer available...it had been taken by someone else via online reservation. Folks, once is an accident, twice is negligence/ incompetence / stupidity. Someone on staff could not have gone into the system and taken this apartment 'off the market'? Or could have asked my parents to go online and reserve it? Apparently not...BUYER BEWARE!

                            Review Author Icon

                            anonymous

                            Resident 2019 - 2021

                            3/12/2021

                            The community as a whole is not good. The kitchen, toilet and refrigerator are very old. When we came in, we didn't check that the light in the living room,but they couldn't trun them on. After that we asked the staff to repair them. As a result, it wasn't their responsibility for them. we had to use the floor lamp. Moreover, the manager here is hypocritical. She always takes care of the difficult tenants who keep complaining, she will let the complained clients spend more money to move on the new apartment. She said that there was no standard. She told me that the local city was 10pm-8am for quiet hours, but when I asked her that her child took onlien classes at 8 o'clock everyday. then she told me that the city quiet hours is 10pm-7am.SO ............ In April of last year, the downstairs were robbed in afternoon. If you have a better choice, please don't live here. There is unfirendly for kids.

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                              anonymous

                              Resident 2020

                              9/12/2020

                              I have only lived here for a few weeks, but It's Been ok.I had a few issues moving in, but they are being resolved quickly. Request have been followed up With continuous communication which is really great. They have really made a great first impression.

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                                mclark2020

                                Resident 2018 - 2020

                                9/3/2020

                                I have given this place too many chances. I've lived here three years and I have had the following problems upon move in: my kitchen cabinets were COVERED in mold/mildew, the unit was never upgraded as promised, the bath tubs didn't drain, half the light bulbs were burnt out and the AC didn't work. It took three years of fighting with maintenance and office staff to get the AC unit replaced. Three years. Residents will park their speed boats in front of your attached garage. The pool closes at 6 pm because according to Vicky in the office they're too cheap to afford upkeep. They hired kindergarteners to repaint the buildings and stole the stadium lights from the Coqboys stadium to light the outdoors. They are rude and treat residents poorly. They will lie to you or ignore you if they run out of lies.

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                                  anonymous

                                  Resident 2019 - 2020

                                  4/8/2020

                                  WEEK 8: The original placement of the rat trap was not recommended by a pest control professional that was mentioned. It was not until I realized that I was being given the run around from the office manager that I had to take matters into my own hands (at one point, I was told that she was reaching out and that adjustments were being made and I could expect to hear back from her the next day- only to find out that she went on vacation for a week!! ).. FOUR WEEKS later (after escalating the issue with Cortland Mgmt) I was given the direct number of the Pest Professional that they contract with. He informed me that they are in fact ROOF RATS in my ceiling and they were coming from the front side of my building- not the middle- where the traps were placed since Jan 16, 2020. This what I have been saying the whole time!! The site manager was having maintenance come to the unit daily to check a trap to give the appearance that they were providing assistance- even though I had been imploring them to get the opinion of an actual Professional. TOO MANY… See More>
                                    Review Author Icon

                                    anonymous

                                    Resident 2019 - 2020

                                    2/12/2020

                                    *** BEWARE!! *** As a current resident of this Community, I WOULD NOT recommend that you lease here. There are larvae in the pipes that during the warm months spawn flys & knats that fly in your face at night while you try to sleep. The Management does THE MINIMAL to address your concerns, so don't count on getting a resolve there. Bottomline: They are very cheap and unaccommodating (and I pay top rate for an "Upgraded Unit" with 2nd rate accommodations . There are also rodents in the ceilings that they refuse to address. For 4 weeks and counting I have not been able to have a peaceful nights sleep because you can hear the roof rat crawling and thumping above between 12 and 4 am. LEASE AT YOUR OWN RISK!

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                                      anonymous

                                      Resident 2020

                                      2/3/2020

                                      Prairie Creek Villa is a great place to call home! Staff are friendly & helpful.,one maintenance gentleman Freddie does an excellent job ! When ever we need something done, he see that it is doing quickly! He has a excellent attitude and very friendly! Another reason we love living here!

                                        Manager

                                        2/11/2020

                                        Cortland Prairie Creek
                                        Thank you for sharing your feedback with us. We're glad to hear you love our community! - Your Prairie Creek Villas Team
                                        Review Author Icon

                                        anonymous

                                        Resident 2017 - 2020

                                        1/15/2020

                                        I could but really don't want to drone on and on about the monumental list of complaints we have about this complex. I will say that there are a ton of better options in this area that are either at this same price point or cheaper. The apartment you will end up in looks NOTHING like the beautiful model you are shown when visiting the property. The gym looks good then too but when it comes to using it you realize not one of the treadmills work correctly. None of the machines work as designed. Maintenance here is nearly useless. If you choose to live here be prepared for them to tell you that whatever is wrong is your fault. The only appliance I have that works correctly is the microwave. My frig leaks, the oven AND stove top do not heat correctly and my dishwasher is unusable. Electricity cuts out at least a half dozen times a year and the air conditioner has broken multiple times EVERY season. Like I said... I could go on and on. Do yourself a favor and pass on this property. Location is good but it's not worth the money and irritation.

                                          Manager

                                          1/19/2020

                                          Cortland Prairie Creek
                                          Hello, Thank you for taking the time to leave us your review. We regret to hear that you have had these concerns while living with us. Cortland recently acquired the community in the second half of 2019. We plan on renovating through 2020, so you should see some vast improvements in the near future. In the meantime, if there is anything we can do to help resolve the issues you are experiencing, please do not hesitate to reach out to us at the office or via email at prairiecreekvillas@cortland.com. Have a great weekend! -Your Prairie Creek Villas Team
                                          Review Author Icon

                                          Katherinealverides

                                          Resident 2019

                                          10/31/2019

                                          We have lived here for a year and have really loved the costumer service from the front office . Linda the manger has aways done everything she could to resolve in problems we've had over the time we have lived here . We are very excited to see the great changes that are coming with cortland taking over . The family Halloween party they let Linda and the rest of the staff throw was a blast and we can't wait to have more fun little get togethers this year . Our apartment has always been family friendly with kids playing outside together so it was nice for my son to see a few of his from the apartment complex during the party ????????!!!!!!

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                                            anonymous

                                            Resident 2013 - 2018

                                            11/9/2018

                                            The management of Prairie Creek Villas is pretty awesome!! I recently worked with Melissa to get my apartment renewal done and she went an extra mile to make sure we have got what we expect. I have been living here for last 6 years and this is the best manager I have known.

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                                              anonymous

                                              Resident 2017 - 2018

                                              9/22/2018

                                              I would recommend living here but good luck with getting anything done. The manager Linda is awful she is so rude every time I'm in the office she's yelling. She can't have a normal conversation with anyone from what I've seen and heard from other residents. I've seen the way she speaks to her staff and I'm surprised they stay there. If you need anything done, my suggestion is go straight to her assistant Melissa. The leasing people are helpful. I've mostly dealt with Tiffany, she is nice and caring. Katelyn is good too. Maintenance comes when asked. Overall the apartment is nice and it's a safe community.

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                                                anonymous

                                                Resident 2018

                                                9/21/2018

                                                I do not recommend this apartment complex. The appliances and hardware are extremely outdated and we have had issues with the air conditioning unit. However, what has made me the most irate is an email we received as tenants about valet trash. Basically, if you put your trash out too early, they threatened to GO THROUGH YOUR TRASH to find out who left it there. If I was employed by this complex, and they asked me to search through someone's trash, that would be my last day there. Talk about an invasion of privacy AND unsanitary. I have a little one in diapers, and your telling me if i set it out 30 minutes to an hour too early, someone would search through a trash bag through of diapers to find an address???? insane. We will be moving as soon as our lease is up.

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                                                  anonymous

                                                  Resident 2013 - 2018

                                                  9/19/2018

                                                  I have been here since 2013 and I'm impressed with the maintenance staff and the office staff. I have had a great experience here. I would recommend Prairie Creek Villas very highly to friends or others looking for a new home.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Alma

                                                    1 Bed, 1 Bath | 675 sq. ft.

                                                    $1,423

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Collins

                                                    1 Bed, 1 Bath | 813 sq. ft.

                                                    $1,686

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Custer

                                                    1 Bed, 1 Bath | 879 sq. ft.

                                                    $1,816

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.7

                                                    Grounds

                                                    4.6

                                                    Safety

                                                    4.9

                                                    Office Staff

                                                    4.9

                                                    Maintenance

                                                    4.9

                                                    Neighborhood

                                                    4.9

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    C+

                                                    Number of reviews in the past 365 days

                                                    7

                                                    Manager’s Review Engagement

                                                    B

                                                    Percentage of reviews responded to

                                                    71.43%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    82.29 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer and Dryer Included in Apartment Home
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $400. Fee: $360 ~ 700. Rent: $15. Restrictions: Pets are welcome: Must be pre-approved and house-trained. Two pets per apartment are allowed. Weight Limit is 75 pounds and breed restrictions apply. There is $15 pet rent per month, per pet and $360 non-refundable pet fee per pet. Also, there is $200 refundable pet deposit per pet. Please call our leasing professionals for more information.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Deposit: $400. Fee: $360 ~ 700. Rent: $15. Restrictions: Pets are welcome: Must be pre-approved and house-trained. Two pets per apartment are allowed. Weight Limit is 75 pounds and breed restrictions apply. There is $15 pet rent per month, per pet and $360 non-refundable pet fee per pet. Also, there is $200 refundable pet deposit per pet. Please call our leasing professionals for more information.. Pet Limit: 2
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                                                    Other
                                                    • All-New Resident Lounge With Wifi, Hdtvs, And A Co
                                                    • Balcony or Patio
                                                    • Built-in Bookcases and Desks
                                                    • Business Center
                                                    • Ceiling Fans in Bedroom and Living Room
                                                    • Dog Park
                                                    • Elevate Fitness Experience with Group Classes
                                                    • Energy Efficient Stainless Steel Appliances
                                                    • Fitness Center
                                                    • Granite Countertops
                                                    • Hardwood Style Flooring
                                                    • Kitchen Islands
                                                    • Nature Path/Walking Trail
                                                    • Nature Trails
                                                    • Outdoor Kitchen with Gas Grills
                                                    • Outdoor Lounge With A Fireplace For Relaxation
                                                    • Planned Resident Events
                                                    • Premium Light Fixtures
                                                    • Private Fenced-In Yards*
                                                    • Smoke Free Community
                                                    • Two Adventure Playgrounds
                                                    • Two Resort Style Swimming Pool
                                                    • Vaulted Ceilings and Crown Molding
                                                    • Walk In Closets
                                                    • Walk In Glass Showers Available
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                                                    Leasing

                                                    Welcome to Prairie Creek Villas, conveniently located in Richardson near major freeways including George Bush, as well as Central Expressway and the North Dallas Tollway. Our community is within minutes of Collin Creek Mall as well as the finest shopping Dallas has to offer, Willow Bend Mall. Prairie Creek Villas offers a comfortable neighborhood environment combined with a wide array of spacious floor plans including numerous amenities. When it comes to luxury apartment communities, you simply won't find a better deal than what Prairie Creek Villas has to offer. Give us a call today or come out and tour our beautiful community and let us find the perfect apartment home for you!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Cortland

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                                                    Questions & Answers (1)

                                                    Geoff_B
                                                    Asked on: 01/25/2020
                                                    Q: Are there any studio apartments available or efficiencies? I'm hoping your news in by the 2nd of February. Thanks

                                                    Frequently Asked

                                                    Based on 165 number of votes by renters, Cortland Prairie Creek is currently rated 3.7 out of 5 stars.
                                                    Cortland Prairie Creek is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Cortland Prairie Creek is rated 4.9/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Cortland Prairie Creek is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Cortland Prairie Creek is rated 4.9/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Cortland Prairie Creek is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Cortland Prairie Creek is rated 4.9/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 71.4286% of their community reviews in the past year.
                                                    Managers have replied within 82.29 days to their community reviews in the past year.
                                                    Cortland
                                                    Dogs Allowed
                                                    Deposit: $400
                                                    Fee: $360 ~ 700
                                                    Rent: $15
                                                    Restrictions: Pets are welcome: Must be pre-approved and house-trained. Two pets per apartment are allowed. Weight Limit is 75 pounds and breed restrictions apply. There is $15 pet rent per month, per pet and $360 non-refundable pet fee per pet. Also, there is $200 refundable pet deposit per pet. Please call our leasing professionals for more information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Deposit: $400
                                                    Fee: $360 ~ 700
                                                    Rent: $15
                                                    Restrictions: Pets are welcome: Must be pre-approved and house-trained. Two pets per apartment are allowed. Weight Limit is 75 pounds and breed restrictions apply. There is $15 pet rent per month, per pet and $360 non-refundable pet fee per pet. Also, there is $200 refundable pet deposit per pet. Please call our leasing professionals for more information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Cortland Prairie Creek

                                                    June 2024

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                                                    Cortland Prairie Creek is a 675 - 1,458 sq. ft. apartment in Richardson in zip code 75080. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,423. Nearby cities include Plano, Addison, Garland, Sachse, and Dalla.

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