Review History for anonymous

Lakefront Villas Apartments


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anonymous

Resident 2016 - 2019

4/12/2019

Not recommend if you live with kid/ family... Soundproof is not good since this apt was build from long time ago. Also not good when it cold and hot weather... you might pay double or triple electric bill, heater and a/c not working sometime. Especially cold or hot day. everything is okay even though some maters like that, but old manager and staff are always nice and friendly to support and fix immediately. But now to fix a problem current manager did not show any good attitude or friendly when we reported a problem about heater or A/C. They did not believe us when we report a problem, they said my room is warm without heater when they checked in a warm time of day. They said that this weather is not freeze, even at night it went down to 50F. If outside is 50 F then your room also 50 F without heater. But they said it is okay and waiting for next week, you can report city if you want. This is not first time. Luckily I bought a small heater to prevent this situation, but it can cover only a bed room, I have to close all the door to keep it warm for us. When I asked for heater or their offer for my room temporary before they fix. they are not happy and give us a heater without respect. Disappointed as I am staying here almost 3 years. Will leave this soon...
    Manager

    4/15/2019

    Lakefront Villas Apartments
    We are sorry to hear about the frustration you are experiencing and would like to reach out and discuss how to improve your encounters going forward. Will you please send us your contact information so that we can assist you today. We thank you in advance for allowing us an opportunity to serve you better. - Valiant Resident Services, living@valiantresidential.com, (214) 522-1310

    Review 6 out of 49

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    Lakefront Villas Apartments

    July 2024

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