Madison At Melrose
#10,243 #20 #1,699

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Madison At Melrose

1520 Richardson Drive , Richardson, TX 75080
(350 Reviews)
$1,425 - $2,325/mo

Reviews

(334)

4.1 rating

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350 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 689941

Verified Resident 2018 - 2019

9/4/2019

This apartment has an amazing staff, great amenities, and reasonable rent. It has a great location that is close enough to everything, but is tucked back and nicely hidden in a nice neighborhood. We hope to continue to make this our home for the rest of our stay in this area.

    Manager

    9/6/2019

    Madison At Melrose
    Thank you so much for your review! We hope that you continue to enjoy your stay here with us at Madison at Melrose. If you have any questions or need anything please feel free to contact the office at 972.664.6000.
    Review Author Icon

    Resident 689669

    Verified Resident 2018 - 2019

    9/4/2019

    I did not move into the apartment I had contracted for. The renting agency had dubble booked it and gave it to another party. There was no other suitable space to rent. They kept my deposit it because they said it was non refundable. Shady business.

      Manager

      9/6/2019

      Madison At Melrose
      I apologize about the experience you have had. If any deposit is collect they are refundable and given back at time of move out, as long as all obligations were met. I would like to speak with you to figure out what we can do to change the experience you had here! Thank you.
      Review Author Icon

      Resident 689479

      Verified Resident 2019

      9/3/2019

      It has been great! Deb and the other ladies in the office are wonderful as well as the maintenance staff. Deb has called me to see how unpacking was going. In addition, one Saturday morning around 6am, I had a plumbing emergency. Maintenance promptly responded. Although my apartment is near a railroad track, I've only heard the train once and that's when I was leaving to run errands. Finally, it's very quiet here which is a big plus for me. Everyone who has visited always state how quiet it is here.

        Manager

        9/6/2019

        Madison At Melrose
        Thank you so much for your review! We hope that you continue to enjoy your stay here with us at Madison at Melrose. If you have any questions or need anything please feel free to contact the office at 972.664.6000.
        Review Author Icon

        Resident 689194

        Verified Resident 2018 - 2019

        9/3/2019

        We have had nothing but problems living here. Theres always an issue going on. Theres never parking. When we get maintainance, they always leave a huge disaster or break something. It's easier to deal with the problem then have them come fix it. We pay too much for living in an old building, we are basically only paying for the location. The manager Markayla is great, does a great job with what she can. I'm not sure I would recommend this complex to anyone.

          Manager

          9/6/2019

          Madison At Melrose
          I apologize for the experience you have had. If you have some time I would love to speak to you about what you think we can change to be better for our residents. Thank you!
          Review Author Icon

          anonymous

          Resident 2004 - 2019

          9/15/2019

          If you don't pay your rent through their online portal Active Building, and instead pay by check by placing it in the inside rent drop box, early or on time, they will hold your check for up to a week before depositing it, so they can fraudulently, charge a $70 late fee when the lease says $50 for the late fee. To be assessed only if you're late. I paid early and was assessed a late fee for paying for September on August 31st because Markayla's withheld the check for six days. They are removing grass and replacing it with huge baseball size rocks for some sort of 'green' project, creating a slip and fall hazard for anyone; young, old, or disabled. The project is also reducing the once ample areas of grass to walk on, especially for small dogs, forcing residents to walk in the parking lot where many drivers race through like they are in the Indy 500. There are no sidewalks to compensate for the reduction in grass areas that were once safe to walk on; now covered in huge rocks. They only painted half the property back in April 2019 so the front looks new, although… See More>
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            anonymous

            Resident 2019

            8/19/2019

            Please do your research before moving here. The property is old, parking is horrible, utility costs are unbelievable, the breezeways are never clean and management is rude and unprofessional. Richardson is a growing city, look elsewhere unless you don't mind the bugs & rats.. Do not move here!

              Manager

              9/6/2019

              Madison At Melrose
              Thank you for your review. We currently are starting a parking program to help residents with the parking here. Over the past several months we have installed brand new toilets, aerators and sprinkler systems that have cut water bills by over 50%. Breezeways are power washed every month and we have not had any issues with rats. If you have sometime I would love to speak with you to see what we can do to better your experience with us!
              Review Author Icon

              anonymous

              Resident 2017 - 2019

              6/2/2019

              It was an awesome experience living in this apartment for almost 2 years. Deb Aviles in leasing staff was phenomenal, great hospitality. Apartment was at my expectations, great clean and tidy landscape. Maint services are very quick. Every inside facility was very well maintained. Feel safe and secure for the entire family. Quiet and comfortable place to live

                Review Author Icon

                Resident 640453

                Verified Resident 2018 - 2019

                5/14/2019

                I really love Madison... The complex is kept neat, it is safe and centrally located to Campbell Rd, US-75 and UTD. The community is quiet and is extremely family friendly. Deb Aviles and Aurora Chavez will really help make sure that you are taken care of and that all your issues if any are resolved promptly. The only negative I have is that the manager is not visible as much as the previous one was, so some issues do not get the attention that they deserve from the manager, however Deb and Aurora make it their priority to get things done! Overall - I have had nothing but a pleasant experience here and enjoyed my one year here.

                  Updated Review

                  Review Author Icon

                  Resident 640360

                  Verified Resident 2017 - 2019

                  5/14/2019

                  This apartment complex is pretty well organized and the staff are always friendly. I wish I could live here forever! They go over the top with community events like "Mimosas with the Managers" or holiday parties. My only comment is that sometimes they say they are going to do something and don't follow through. They said they were going to replace all the dishwashers, so the day they were supposed to we removed all dishes from it but it was never replaced. However, they did just install fabulous new toilets. Another issue is the mobile mini that was supposed to go away "in a couple weeks" months ago after they installed the new toilets. It is still there taking up our parking. Maybe it is holding the dishwashers? Another was the parking permits they were going to put in place but did not, although I am glad they haven't yet. Lastly, the biggest issue is their lack of giving heads up sometimes. There have been a couple times when they tell us the night before or the day of when someone will be entering for maintenance or the water will be shut off. Overall though, the pros of living here… See More>
                    Review Author Icon

                    Resident 639918

                    Verified Resident 2019

                    5/13/2019

                    The service at Madison at Melrose has been nothing short of amazing! The ladies in the front office are professional, courteous, and truly care about providing the best experience possible for the residents. In all of my years living in apartments, I have never had such a wonderful experience.

                      Review Author Icon

                      Resident 639816

                      Verified Resident 2019

                      5/13/2019

                      My experience has not been the best at all. My apartment flooded from outside rain 4 times and they did the bare minimum to fix it. Now I've been sick for 6 months from the mold buildup behind the wall. They finally found out where holes are. But it's really put a damper on life in general being sick.

                        Review Author Icon

                        Resident 639815

                        Verified Resident 2018 - 2019

                        9/11/2019

                        Pros: -service good -location good Cons: -appliances are old and the management was not willing to change them when I requested to change the dishwasher that was 11 years old -rent increase was not fair to me. i was on a six month lease and change to 12 month lease the YoY rent increase was based on six month lease

                          Review Author Icon

                          Resident 639552

                          Verified Resident 2018 - 2019

                          9/17/2019

                          Living at Madison has been a great experience. The current office staff goes above and beyond to make sure we are taken care of. Maintenance has been very nice, polite and does a great job in keeping the community clean. I would definitely recommend Madison to my friends and family and plan on staying for a long time. My only complaint is I wish the garages were a little bigger but I understand that can not be changed.

                            Review Author Icon

                            Resident 639489

                            Verified Resident 2018 - 2019

                            9/16/2019

                            What I like most about this community is the Leasing Staff and the quick response from Maintenance if there's an issue. They are make living here bearable as over the years the property management company has failed to keep this community updated. I've had several issues with my heating/cooling system which I finally got approved to be replaced and dropped my utility costs dramatically. The stairs have broken and crumbled which is a safety hazard - maintenance was quick to repair for my building but I've noticed others are still waiting to be repaired. Parking can be challenging as this is a small community and not enough parking for guests especially if multiple people are dwelling in a unit with vehicles. My neighbors have complained about multiple occasions of leaky pipes and rodents. Since I'm on the 2nd floor I don't have these issues but there are squirrels in the attic which I reported but not sure what if anything will be done. I've read they can be very destructive to home but thankfully they haven't entered my unit - probably due to the fact I have 2 small dogs. During power outages, our building is usually the ONLY one… See More>
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                              Resident 639385

                              Verified Resident 2018 - 2019

                              5/12/2019

                              Mislead and lied to at the timeof signing the lease. We were told and the lease stipulated that it will end on May 12, 2019. Close to expiration, the leasing office said that a sixty days notice was REQUIRED....never explained at the time of signing the lease....and the manager was rude to say that YOU SIGNED THE LEASE AND SHOULD HAVE READ IT AT THAT TIME.... We were planning to rent for at least one ore year and maybe three(If going to grad school at UT), but no more at this place. Tell the leasing staff to explain at the time of signing to disclose sixty days notice IF YOU WANT TO BE ETHICAL (Oxymoronic -Money and ethics sometimes don't blend for some people) Apartments are nice and quiet and spacious. Nothing to complain about.

                                Review Author Icon

                                anonymous

                                Resident 2016 - 2019

                                5/11/2019

                                I lived on a second-floor unit in building 6. This complex is CLEAN and QUIET. The pool, hot tub, fitness center, game room, and common areas are well maintained, and the landscaping is very nice. Service requests are typically addressed in less than 24 hours. The maintenance staff always go above and beyond to help. Management personnel are very friendly and the current staff (Markayla, Aurora, and Deb) have been especially professional and attentive. Neighbors are generally quiet, respectful, and considerate regarding cleaning up after their pets. There are free parking spaces, however, I recommend renting a carport or garage. My primary suggestion to management is the implementation of a recycling program, or at very least, putting recycling bins next to the dumpsters. Overall, I very much enjoyed living at Madison at Melrose.

                                  Review Author Icon

                                  Resident 638806

                                  Verified Resident 2014 - 2019

                                  5/11/2019

                                  My wife and I moved in about 5 years ago, looking for a quite friendly neighborhood. We were fortunate to enter Madison at Melrose gates. We drove the complex on a Sunday, notice how well-maintained the property is kept. We returned on a weekday to view an apartment. From the warm reception, leasing agent, to the actual apartment we moved-in to....an Awesome experience!!! A place to call home....

                                    Review Author Icon

                                    Resident 638761

                                    Verified Resident 2018 - 2019

                                    5/10/2019

                                    Every interaction I've had with the every staff member has been pleasant. The community is quiet and the neighborhood feels safe. Parking can be an issue depending on which building you are in, but they have covered car ports available for rent.

                                      Updated Review

                                      Review Author Icon

                                      Resident 638737

                                      Verified Resident 2014 - 2019

                                      5/10/2019

                                      Me and my family love living at the Madison at Melrose apartments. They are located in a great location with access to great RISD schools. The managing staff and maintenance team are very responsive and truly care that the residents are happy!

                                        Review Author Icon

                                        Resident 638720

                                        Verified Resident 2017 - 2019

                                        5/10/2019

                                        This community is clean and feels safe too. People are friendly. We stayed in a 1st floor apartment for 1.5 years at Madison at Melrose. That experience was not very good. The ceiling is made up of this wood, so we were at the mercy of the people upstairs. So, we moved to a different apartment at Madison. Regarding the staffs, Deb is a very responsible person. I really like the way she handles everything. The previous management was better than the current.

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                                          Resident 638662

                                          Verified Resident 2018 - 2019

                                          9/16/2019

                                          This place is great!.....................................................

                                            Review Author Icon

                                            Resident 638661

                                            Verified Resident 2018 - 2019

                                            5/10/2019

                                            Madison On Melrose is a great place to call home. The office personnel and maintenance are exceptional. I've lived in several apartment complexes in my life and this one by far is the best. Highly recommend.

                                              Review Author Icon

                                              Resident 638608

                                              Verified Resident 2018 - 2019

                                              5/10/2019

                                              Great.. no complaints. Property is well maintained and the staff is very helpful. If any changes I would like to have the option of split paying off my rent. Had it before, was very convenient. Thank you

                                                Updated Review

                                                Review Author Icon

                                                Resident 637162

                                                Verified Resident 2014 - 2019

                                                5/7/2019

                                                I've enjoyed this small apartment community. It is safe and the staff are quick to address issues. The homes are clean and they do regular maintenance and pest control. The hallways are well lit as well.

                                                  Review Author Icon

                                                  Resident 636759

                                                  Verified Resident 2017 - 2019

                                                  9/13/2019

                                                  It's a nice community But when it comes renewal time they want to raise your rent to "let" you stay here when new people could tent the same apt for $80 a month less? That's how you reward being a good tenant and paying your rent on time for 2+ years ? They have it all wrong

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1

                                                    1 Bed, 1 Bath | 700 sq. ft.

                                                    $1,425

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A2

                                                    1 Bed, 1 Bath | 740 sq. ft.

                                                    $1,475

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    A3

                                                    1 Bed, 1 Bath | 838 sq. ft.

                                                    $1,575

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    C
                                                    C

                                                    Renter Ratings

                                                    D

                                                    Review Ratings

                                                    Noise

                                                    2.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    2.5

                                                    Neighborhood

                                                    1.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    C

                                                    Number of reviews in the past 365 days

                                                    2

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    4.5 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • 1 Car Garage
                                                    • Ample Open Parking Available
                                                    • Attached Parking
                                                    • Attached and Detached Garages Optional
                                                    • Boat Parking Available
                                                    • Carport
                                                    • Carport And Breezeway Garages
                                                    • Carports And Detached Garages
                                                    • Carports And Private Garages
                                                    • Controlled Access And Covered Parking
                                                    • Controlled Access Garage
                                                    • Controlled Access Garage With Remotes
                                                    • Covered & Uncovered Bike Parking
                                                    • Covered Parking
                                                    • Covered and Reserved Parking
                                                    • Detached Garages And Storage Space
                                                    • Direct Access Detached Garage
                                                    • Free Parking
                                                    • Garage
                                                    • Garage And Storage
                                                    • Garage and Off Street Parking
                                                    • Garages with remote & Covered Parking
                                                    • Gated Access And Storage Available
                                                    • Guest Parking
                                                    • Parking
                                                    • Preferred Parking Spaces
                                                    • Private Attached Garage
                                                    • Private Detached Garage
                                                    • Private Garage
                                                    • Private Parking Area
                                                    • Reserved Covered Parking
                                                    • Reserved Parking
                                                    • Reserved Parking Available
                                                    • Visitor Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $15. Restrictions: We welcome 2 pets per apartment home. There is a $300 pet fee. Pet rent is $15 per month. There is a weight limit of 75 pounds per pet, and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Rent: $15. Restrictions: We welcome 2 pets per apartment home. There is a $300 pet fee. Pet rent is $15 per month. There is a weight limit of 75 pounds per pet, and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
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                                                    Other
                                                    • Business Center
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Group Exercise Classes
                                                    • High-Speed Internet
                                                    • Housekeeping
                                                    • Night Patrol
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pool
                                                    • Recreation Room
                                                    • Sauna
                                                    • Short Term Lease Available
                                                    • Spa
                                                    • Storage Space
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                                                    Leasing

                                                    Madison At Melrose Apartments is "THE HIDDEN GEM" of Richardson, Texas. Centrally located, yet tucked away in a quiet grove of trees & great views. Our apartments have an open design layout, allowing for any type or size of furniture. Some homes also include fireplaces, attached garages, attached yards, & sunrooms! Relax by our crystalline swimming pool & outdoor kitchen that includes both charcoal and gas grills. Our game room offers a pool table, kitchen, TV, & more for you to entertain your friends & family. Our newly renovated clubhouse amenities include our 24-hour fitness studio, steam room, dry sauna, & business center. Our community is controlled access & as part of your trash fee, includes a 5-day a week door side valet trash service. Additional rentable options include washer/dryer sets, garages, and carports to make transitioning into your new apartment, seamless.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3431

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 350 number of votes by renters, Madison At Melrose is currently rated 4.1 out of 5 stars.
                                                    Madison At Melrose is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Madison At Melrose is rated 2.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Madison At Melrose is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Madison At Melrose is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Madison At Melrose is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Madison At Melrose is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4.5 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Rent: $15
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $300 pet fee. Pet rent is $15 per month. There is a weight limit of 75 pounds per pet, and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Rent: $15
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $300 pet fee. Pet rent is $15 per month. There is a weight limit of 75 pounds per pet, and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    July 2024

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                                                    Beds

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                                                    Baths

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                                                    Madison At Melrose is a 700 - 1,449 sq. ft. apartment in Richardson in zip code 75080. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,425. Nearby cities include Plano, Addison, Garland, Sachse, and Dalla.

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