I'm sorry to hear that some people have had a bad experience. I have had nothing but great ones. I have lived here for over 1 year and anytime I have had a problem the office and/or Maint. have solved it in a very professional manner. They are always willing to listen and help in any weay possible. I have even witnessed other residents yelling at the staff and they handeled it in a very professional manner. If you are looking for a nice community with a friendly staff you will be happy.