Review History for anonymous

Madison At Melrose


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anonymous

Resident 2010 - 2023

7/26/2023

New Management as of May 2023

Here's the lowlights since the new staff and management of Greystar took over our community: 1. The community is COMPLETELY unsecured. The "locked" fob gate at the front entrance, not locked - you don't need a fob to enter anymore. Exit gate at the front, wide-open all day every day. Mailroom - they just removed the lock completely. 2. They don't clean the pool, like ever! I wouldn't be surprised if someone gets sick soon. It's cloudy and gross and this week, apparently the city just shut down the pool! So here it is, Texas, middle of summer, 105 degrees out, and the pool is shut down. 3. Not sure anyone picks up trash anymore and they don't empty the dog stations. Trash is everywhere and you can smell the dog stations a mile away. 4. They don't open until 10 am and supposedly "close" at 6pm - but good luck, they're generally gone by 5:30-5:45pm. 5. They don't clean the clubhouse, game room, the gym.....yuk! Spiderwebs, spiders, dust, dirt, all over the place. The game room bathroom is disgusting and never has toilet paper. We are only 2 months into new management, so I can't image what our gym and game room will look like in a year from now. 6. ZERO communication. No emails, no calls, no letters to the tenants about anything. The writing on the wall says they are going to raise our rent a ridiculous amount, keep it and not spend any money to keep our apartments nice like they used to be. Otherwise, why would they literally remove locks and ignore security instead of fixing them? By the way, in case you can't tell, HALF THE LIGHTS ARE OUT - please consider our safety. For one of the largest management companies in the world, your residents at Madison at Melrose are NOT IMPRESSED with you and the people you put in place to manage our community.
    Manager

    7/28/2023

    Madison At Melrose
    Thank you for your feedback. It is our desire that all our residents enjoy living here at Madison at Melrose. Since acquiring the community two months ago it has been our goal to show our residents that we value them and take pride in providing them with great place to call home. We apologize to hear about your unpleasant experience. We take your evaluation very seriously. Our team has been working diligently when any issues arise, to get them resolved as quickly as we can. We hope to have the opportunity to meet you and discuss your experience and turn it into a positive one. Please give us a call at 972-664-6000 or email us at madisonmelrose@greystar.com

    Review 2 out of 334

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