Review History for phanisko

Pradera


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phanisko

Resident 2015

2/25/2015

This leasing complex is a joke. They are only concerned about getting you to sign a lease and will tell you whatever lies it takes to make it happen. We were shown around the complex, agreed on a floor plan that we couldn't see yet, and signed the lease. After we signed, I came back a few weeks later so we could see our actual place. It did not match the floor plan we agreed on. It was smaller in square feet and the study (that showed on the floor plan to be a rectangle) was shaped so oddly that you wouldn't be able to use it for anything other than storage. On top of that, they try and force you into what's called a "Sure Deposit" that is for lack of better words, a complete scam that goes against your credit and takes money out of your pocket. And for the icing on the cake, we were told that there was no pet rent, but they totally syked us out and hid the monthly fee into the lease. We expressed our concern and the response from them (through e-mail) was that we were SOL and if we wanted to switch apartments it would cost WAY more. They wouldn't even give us a garage that we would lose by switching apartments. They did, however, let us switch to a normal deposit. Long story short, I am supposed to move into the apartments tomorrow and haven't heard back from anyone in over a day. If you try to call them, you get routed to a call center (probably in India) where they will not transfer you to the actual complex, but only take a message or send you to a voicemail. Save your time and go to a complex where they actually treat their residents with respect and kindness even after you sign the lease.
    Manager

    3/3/2015

    Pradera
    Our property was built in 2009 (it was not built by our company) and our floorplans may not reflect the true square footage or shape due to construction process (the way it was built and the way the unit may be located in the building). However, the deviation/difference should be minor. Sure Deposit is an alternative deposit that is non-refundable that residents can select. If they do not like this option, then residents can pay and select our $500 (for 1-BR) and $750 (for 2 or 3-BR) refundable security deposit option. We never force Sure Deposit to our residents and that we let residents choose which options they would like to have. These deposit options are available to all new prospective residents. When we are focusing our attention to our customers in the office in front of us, we are not able to answers our phone calls. To help accommodate the phone calls we are not able to answer, we have Call Center. Our Call Center is located here locally in DFW. We have never forced our prospective residents to move in and we will offer any prospective residents to cancel before moving in. However, we are glad that this resident then decided to move in and we will gladly resolve any other issues he might have. Our company has a 30-day satisfaction guarantee to any new residents. So within 30 days, if any of our residents is not happy, we will them out of their lease without any penalties. Management/The Pradera

    Review 233 out of 352

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    Pradera

    June 2024

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