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RobertWalls
Resident · 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/12/2018
I've been a resident at The Abbey since July 2015 and after being away from the apartment lifestyle for 12 years they've made my return a pleasurable one. The staff and the community have been wonderful. That being said we do have a neighbor upstairs, which used to be my unit for a year before I transferred directly below, that moved in 8/17 and has a problem making a bunch of racket and blames the 2 year old. The sound is the equivalent to a bowling ball being dropped on the floor repeatedly. Contacted the office and the tenant denied it was them and having made related complaints since. The courtesy patrol was called the other night to resolve the issue but it still continues. The office staff has been very good at trying to correct the issue but now the tenent is playing the victim and race card which is very unfortunate. There is audio/video of all my complaints to back up my story and management and the courtesy patrol have witnessed these. It's sad that this tenant is acting the way she is because this community is highly diverse and everybody seems to get along but her lack of controlling the noise in her unit and being called out on it has her making highly false statements. I highly recommend this complex if your in the market for an apartment in NRH.
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The Abbey At Hightower Manager

01/12/2018

Thank you, Robert! I am sorry you are going through the ordeal with the noise above. Thank you for your patience as we tried to resolve everything to the best of our abilities and everyone involved. Denise

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The Abbey At Hightower

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