Review History for anonymous

The Abbey At Hightower


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anonymous

prospectiveVisited 2018

8/3/2018

Let's see where do I start.... This place is NOT somewhere you want to live, when the office staff lies so much that they can't keep their stories straight. The office manager was not even professional enough to return phone calls to us and instead used her staff as the flunkies for passing FALSE information, yes I said false because I followed up on that whopper that the staff told me and discovered it was false. Oh wait, but the office manager had the audacity to discuss our private business with a 3rd party instead of us as the prospective tenants, I do not recall giving consent for that. The saying goes "When one door closes, another one opens", and it did just that for us. I sincerly thank you for your unprofessionalism, even though you lied and took our money, because we found a different property that appealed more to what our family wanted. However these people couldn't even keep their stories straight, and to date the manager has still yet to return a call. Please don't bother replying to say call the office because I have done that MULTIPLE TIMES, and you have not been gracious enough to respond at all.
    Manager

    8/5/2018

    The Abbey At Hightower
    I am sorry that you feel you were lied to or we took your money, however I cannot address your concerns if I am not aware of who you are or what situation you may be referring to. We maintain a high level of professionalism and standards in this office and all interactions are private and never discussed with any party that is not involved with that situation. Again, I am sorry you felt like you had a bad experience and if you would like any resolution you can contact me. All messages received are followed up on by me, personally. I'd be happy to discuss. Thanks! Denise

    Review 43 out of 153

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    The Abbey At Hightower

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