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Anthony Santiago
Resident · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/26/2020
I absolutely love being in this community for the last 6 years ! The maintenance team is fantastic and courteous. Now my main aspect is office staff , for they are the forefront of the company and there is a woman that has ALWAYS gone above and beyond to be top notch in her field of customer service, the amazing woman I speak of is Penny Smimmo !!! She is by far the best office lady I have ever dealt with . Her level of polite , courteous, friendly disposition is phenomenal!! I speak from being in the car industry for 18+ years where customer satisfaction is a MUST and Penny has customer service down to a exceptional level!! So do I recommend this apartment complex and that company is fortunate to have her in the office to handle new and current residence. You want friendly feelings check out this apartment, you will thank me later .
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The Abbey At Hightower Manager

01/27/2020

Hi Anthony! Thank you so much for taking the time to provide feedback about our community! I am so happy to hear that you have been happy here and that our teams customer service has surpassed your expectations! I will let Penny know what I great job she has done! Have a great day! Amber

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The Abbey At Hightower

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