Number of reviews in the past 365 days | 32 |
Percentage of reviews responded to | 81.25% |
Average time to respond to reviews | 38.38 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 32 |
Percentage of reviews responded to | 81.25% |
Average time to respond to reviews | 38.38 days |
Wow, what an awesome review! Thank you for your feedback, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Deseo at Grand Mission!
Thank you for your review of the community, your wonderful feedback and rating mean a lot to us.
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience at Deseo. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 344-0055 or via email at [email protected] We look forward to hearing from you.
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (281) 344-0055 or directly to the manager at [email protected], at your earliest convenience and we will do our best to resolve this with you.
We appreciate your review and feedback regarding your experience with us! We are implementing a new parking management system this March that will improve resident parking. Stay alert for new updates that will be sent out regarding our new parking policies. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your feedback, your satisfaction is our top priority. We would like to get more information so that we can try to resolve any pending issues for you. Please reach out to the management team at the Leasing Office at 281.344.0055 or via email at [email protected]
Thank you for your feedback of the community. Please contact the office at [email protected], regarding your stolen personal items so that we can make a report. Additionally, we are looking to rollout a new parking enforcement system, within the next few weeks, that will help alleviate some of these issues. As always, your concerns are of paramount importance to us, please let us know how we can further assist you.
Thank you for your feedback! We are working on improving our parking policies and will be rolling out a new program by the end of January. If you have any further concerns, please give us a call. We're always happy to help!
Thank you for your feedback. We would like to have a better understanding about your experience. Please reach out to us at (281) 344-0055 at your earliest convenience, or contact the Manager via email at [email protected], and we will do our best to resolve this with you.
Thank you for your feedback. We are always working to make improvements within the community and will work to resolve your concerns. Please contact the Management Office so that we can address your specific concerns with your neighbors.
Thank you for taking time to review the community. Please contact the Management office so that we can assist in resolving these issues for you.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have recently changed our trash service provider, which will make improvements to the trash operation within the community and are on a weekly cleaning schedule to clean up the hallways. However, we would like to hear more about your concerns with the access gates so that we can try to resolve any pending issues. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 344-0055 or directly at [email protected] We look forward to hearing from you.
WOW, thank you for such an amazing review of the community! We are glad that you love Deseo as much as we do; Thank you again for taking the time to let us know how we did.
Thank you for taking time to review the community. We would love to speak with you regarding your experience at Deseo and hope we can improve your satisfaction of the community.
Thank you for your kind words and this wonderful review! We look forward to assisting you in creating a home at Deseo!
Thank you again for taking the time to let us know how we did. We appreciate the kind words and will pass on the compliment to Victoria! Please let us know if we can be of further assistance.
Hi, Thank you for taking time to leave a review, we appreciate your feedback and are working on improvements throughout the community, including parking. We are always more than happy to assist you if anything else comes up. Take care!
Thanks for taking the time to leave a review! We are always working to make improvements within the community and are always gracious for your feedback, while we work to make Deseo a place that you ae proud to call home.
Thank you for the wonderful star rating! I would love to speak with you to resolve any issues that prompted you to not recommend the community. We always strive to provide top quality service to every resident, please feel free to contact the Community Manger directly at [email protected] so that we can earn your recommendation.
Thank you for your feedback and taking time to review the community. We really appreciate you bringing these issues to our attention so that we may resolve them. We will make sure to send out a reminder of the community policies on noise and courtesy hours. Additionally, please reach out to the office if you have questions on contacting the Management team or Courtesy Officer to address noise complaints.
Thank you for your feedback, we regret to hear that you had this negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to the Community Manager at (281) 344-0055 or directly via email [email protected], at your earliest convenience and we will do our best to resolve this with you.
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Our office is currently only open for self-guided and virtual tours at this time. Please schedule yours today. Call us today for more information! Elegantly renovated units featuring quartz countertops, glass tile backsplash, stainless steel appliances, French door refrigerators with an ice and water dispenser, and hardwood-style flooring available now. Deseo at Grand Mission offers the most desirable living in Richmond, with easy access to shopping at LaCenterra in Cinco Ranch and Katy Mills in Katy, these apartments have it all. We have one and two-bedroom apartments for rent that fit your lifestyle perfectly, from 758 square feet to 1,340 square feet. You can scroll through the photos of our serene Richmond, Texas area apartments to see the convenience our residents have in their day to day life. With great amenities like a brand fitness center stocked with treadmills, weight machines, and free weights, you are sure to get the workout you want. Take a relaxing swim in our resort styled pool, or bring your pet to the agility filled the park to enjoy the outdoors. Our apartments in Richmond, Texas include the necessities of life like roman style soaking bathtubs with designer tile surround and full-sized washer and dryers. Look through our website to get more information on our other amenities like valet trash services, 24-hour package locker system, and short term leases. Our pet-friendly apartments are convenient and classy, with hardwood-style flooring and built-in storage. We invite you to call today and schedule a tour of our apartments in Richmond, Texas, or you can fill out an application online. Whichever you choose, we are confident you will be happy calling Deseo at Grand Mission your new home.
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