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Marquis Grand Lakes

20900 FM 1093

Richmond, TX 77407

 
 
 
 
 
 

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Resident · 2015 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/31/2018
The best thing about the complex is the Maintenance Staff they get things fixed right away, I love the layout of my apartment and for the area the price is fair. Over the years I become more and more disappointed with the office staff; they NEVER answer the phone or call you back when you leave a message. The valet trash service is a mess, and I think that it is ridiculous that they will charge you $75.00 if you leave your trash container outside, come on let's be reasonable I put it outside after 6pm and if I leave my house at 6:30am and forget to put it back you are going to charge me $75.00. The parking is beyond horrible, I have come home late countless times and not able to park my car; when I have visitors over there is no place for them to park. As a resident if I park in visitor parking I will get towed is stupid, if I park in front of a garage that I pay extra for I will get towed, if I park outside the gate in front of the office during business hours I will get towed. The visitor call box was broken for months, and the office staff told me that I could just walk to the gate and open it for my guest. The fitness center was HORRIBLE for years. The pool has often been closed. And again I can't stress enough how bad the customer service is from the office staff.
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Marquis Grand Lakes Manager

06/22/2018

Hi there, My name is Brooke and I'm the Community Director at Marquis Grand Lakes. We are glad to hear that our maintenance team is able to assist you in a timely manner. We're disappointed to hear this feedback regarding our valet trash service as we've had positive experiences shared with us regarding this. While we understand your frustration regarding the charge, we have to ensure that our residents are all on board to ensure the program is kept up successfully and prevent pest issues from occurring. Regarding our parking, we do have a parking system in place to help ensure that our residents and their guests do have ample parking when they come home and a system in place to ensure that. i would be happy to discuss this matter with your further and our team is available to you anytime. To ensure you have the correct information, we can be reached at or (281) 398-1201 or by email at [email protected] We want you to enjoy your home and are looking forward to hearing from you on how we can help with this. Brooke Mininni Community Director

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