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Elisabeth_M116
Resident · 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/15/2019
The premises themselves are good but if you think you will have any interaction with the leasing office, stay clear. Overall the staff is incredibly rude and has never been helpful. They are rude, they lied about my mail, I got false calls about late rent multiple times, the leasing office handles lease executions and terminations terribly and the maintenance system is slow. My apartment once was over 90 degrees for several days in a row and we could not get anyone to respond to us. None of my interactions with them have felt like the staff knows what they are doing in any capacity. The same office staff members were there during the whole time of my residency and it doesn't seem like they got any better at their jobs.
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The Villas at Riverpark West Manager

07/07/2020

Thank you, Elizabeth, for posting a review and we apologize that your experience was not up to your expectations that you expected. We strive to give the best customer and maintenance service that we can to all of our residents. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to reach out to me to discuss at 281.232.0222 or [email protected]

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