Review History for anonymous

Marquis Rockwall Active Adult Community


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anonymous

Resident ā€¢ 2019

7/10/2019

I must say that I'm disappointed in the reviews I have seen lately here. I love living here and it's a shame that some of the residents and their families bring their negativity here. Today we are going to the ham peach orchard with the activity director and I'm looking forward to it. We have been to the movies, shopping, and other events offsite lately so I believe we are very active. The management and staff have been there for me when I needed someone most. I lost my husband before I moved here 2 years ago and I wasn't sure how to cope or what to expect in a senior living home. I have been to the office on more than one occasion and was able to speak with the manager and the assistant manager. They have an open door policy so I really appreciate that so I as a resident can be heard if I have any concerns. I must say that I really am enjoying the current activity director here and I love she treats us residents with respect. The former activity director would talk down to us and had a certain group she would favor since she had family living here. The residents were not happy with that situation and our director has changed things for the better here. The staff works so hard here to provide parties and events here and we even gave them a staff appreciation party recently. Since the current management company took over last year the director and his team have been able to improve the property even more. We now have a horseshoe pit, a putting golf course, and upgraded pool area! That's amazing. I feel like I live in a resort and love to show off my apartment to friends. Maintenance is so welcoming and completes all work in a timely manner and the communication is always top notch. They are so highly occupied and the service speaks for its self. You will love living here and love your neighbors. I know I do.
    Manager

    7/10/2019

    Marquis Rockwall Active Adult Community
    Hello and thank you for recommending our community! We strive to provide great customer service here at Marquis Rockwall and we are happy to hear that our team has been so helpful throughout your time with us! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care

    Review 11 out of 26

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    Marquis Rockwall Active Adult Community

    March 2024

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