Review History for Mirandalee528

Rocking Horse Ranch Apts


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Mirandalee528

Resident 2011 - 2012

12/29/2012

When I was moving I had very little time to find a place. Rocking horse ranch seemed decent enough so we gave it a go. Thankfully we were smart enough to only sign a nine month lease. With all the problems we've had in our apartment I'm surprised they even think it fair to charge us rent at all. Our problems started when our shower refused to turn off. When we called the answering service about it they said they would send a member of maintenance over to take a look. After an hour of not showing up my boyfriend took it upon himself to figure out how to turn the water off to our apartment all together. When maintenance finally arrived 3 HOURS LATER all they did was leave the faucet separated from the wall. They claimed to have fixed the shower but all they did was make it so when I'm attempting to take a bath, the shower still drizzles water. Now our heater and ac have gone out. The very first call we gave them about it we were told that because it was a saturday maintenance would not come out and that we should expect someone on monday. Monday came and went with no one showing up. I had to go down to the office and bug them to send someone over. We've had to make 6 service calls before they realized "hey maybe they need a new unit!" Even after the specialist and the electrician came to take a look, it's day two since they came and its STILL NOT FIXED! Its been almost a month since all the problems started and my apartment is never at a comfortable temperature. My apartment has gotten as cold as 55 degrees and as hot as 85 degrees. They did compensate us for the heater and fan we had to purchase but this is more than ridiculous. The maintenance is not the only problem that lies here either! I work two jobs and don't always have time to make it into the office to pay my rent. The first time I tried to pay it after hours I realized there was no rent box?! I called their answering service to ask them if there was any way I could pay my rent at this time and they said no but that they would leave a message for the front office letting them know I tried to pay rent. When my boyfriend went in to pay rent the next day they tried to slam him with late fees and had no knowledge of any message from the answering service. The lady said because we had never been late she'd wave the fees this once. pahaha NO you should be waving the fees because it's clearly the right thing to do! The grounds are covered in dog poop, and the cops are always here. I've even witnessed one of the leasing ladies walk out in handcuffs. We've had a few friends who had thoughts of living here and we've gladly shared our experience with them and urged them not to waste their time or money. I am writing this post to let everyone else know this is not the place you want to call home.
    Manager

    6/8/2020

    Rocking Horse Ranch Apts
    Thank you for your candid review. We apologize for any challenges you have experienced at Rocking Horse Ranch. We understand the impact this can have on residents, and please know that we always aim to address matters promptly.

    Review 29 out of 122

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