Review History for CourtneyChristina

Rocking Horse Ranch Apts


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CourtneyChristina

Resident 2012 - 2013

5/18/2013

WORST EXPERIENCE EVER!! Rocking Horse Ranch seems like a decent place when you walk through... nice resort style pool, lap pool, volleyball court and nice LOOKING apartments. My husband and I bought into the BS and signed a year lease and needless to say we will not be resigning. Words cannot even do justice to how crappy of an apartment complex Rocking Horse Ranch really is. First off, the ladies in the office are rude and unhappy. They are never pleasant to talk to and if you live here I promise you will be forced to talk to them constantly since you will have MANY issues with this apartment. From the begining our ice machine never worked, the bath tub in the master bathroom leaks, the smoke dectector is VERY OVERLY sensitive and goes off if you boil water. This all wouldnt be terrible if their maitenence team were actually attentive. We called numerous times asking them to fix multiple things; clogged sinks, toilets ect.. and not once did they come in at a reasonalbe time. My husband actually ended up fixing everything as we didnt have time to wait for them for days. This is just the begining. My husbands motorcycle got parts stripped right off of it in the parkinglot. They "CLAIM" to have a secured community but the gate is always broken and the security guy is always asleep in his truck. Our garage was also broken into and nothing was ever done about any of this. Basically they said "it wasnt our problem" To top it off, the lawn care service guys weedwacked our car. We contacted the office about it (it was estimated $1000 worth of damage) and they didnt contact us for a week and then proceeded to tell us we would have to call the maitenence company as again" it wasnt their problem". So we contacted the maitenence company and they basically said "proove it was us". We could take it to court but that would just waste our time and money. Oh and the real icing on the cake is you have to give notice 60 days before you move out, even though your lease expires. MAKES NO SENSE. But we were never notified by staff or anyone, thankfully our neighbors who are also moving out for pretty much the same reasons told us they had to give 60 days notice. I then went to the office and said that we would be moving out when our lease is up and they then informed me that I hadnt given 60 days notice and would be forced to pay rent for another month even though we will not be occupying the apartment since our lease was up!!! So needless to say our stay at Rocking Horse Ranch has been far from pleasant. We are leaving in two months and will be warning our friends to STAY AWAY FROM ROCKING HORSE RANCH!
    Manager

    6/8/2020

    Rocking Horse Ranch Apts
    Thank you for your feedback. If we failed to meet your expectations, we sincerely apologize. We look forward to continuing to improve all aspects of our customer service. Please contact the Property Manager so we may better address your concerns.

    Review 28 out of 122

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    Rocking Horse Ranch Apts

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