I lived at Rock Brook for over a year as a wife of an Outlaw. Maybe that is why people were so nice? But we loved the office staff! Charlotte is a sweet lady! The maintenance is speedy and effective, no matter what the problem - big or small. It is a quiet neighborhood but still close to WalMart, the mall, restaurants, the Loop, etc. Top floor makes it difficult to move in, but fewer pests. Parking was a little tight, but overall we loved living there.