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Resident · 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/30/2016
Our experiennce with Hillstone at Prue was unfortunately a nightmare. There were too many incidents to recount, but here are the worst ones. There was the ongoing situation of just one dumpster for the entire complex, resulting in the nauseating smell of trash continually piled up outside the full dumpster. There was the pool that was left to grow nasty for a couple of months, despite many complaints. The tiny, inadequate fitness room had dated, dirty machines that often didn't work. There were several unsavory tenants who partied, had visits from the police, and knocked on our door, apparently high, around 3 am. The event that forced us to move was this: In Sept-Oct 2015, with temps in the 80s and 90s, our AC unit failed 13 times, switching off for periods of time ranging from hours to days. Despite 3 written notices and many verbal notices to Management, they failed to have the AC attended by a professional, instead, having maintenance make unsuccessful attempts at repairs. Management knew my husband was recovering from surgery complications and ignored our requests to bring in an expert to properly repair the AC. When they finally ascertained the problem was a failing compressor, they told us they would not repair it until it totally failed, despite the fact that we were suffering and that the failing unit was drawing a great deal more electricity than normal (tenant paid for utilities).
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Azul (Hillstone at Prue) Manager

08/31/2016

Dear Cat0611, We are very sorry to hear that your experience at Hillstone at Prue was so bad. We took over the property in June 2016 and are making lots of changes. Although the compactor can not be changed the maintenance staff is constantly going past to make sure all trash is inside. The pool has been cleaned and serviced daily and has been sparkling since we got here. Our maintenance staff is also HVAC certified and takes pride in completing his service request no longer than three days after them being called in. Again we are very sorry that you had to go through all this. We would like to invite you to come back, see the changes and give us a chance to make you Happy at Hillstone at Prue Road. Sincerely, Kelley Manager Hillstone at Prue

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Azul
(Hillstone at Prue)

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