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The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
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Thank you so much for your positive comments about Azul Apartments! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kelley Community Manager
Thank you for the positive Review Lissie, We are happy to hear that you are enjoying your home here at Azul Apartments. If there is ever anything we can do to make your living experience at Azul any better please let us know. Sincerely, Azul Team.
We are thrilled that you are enjoying your apartment home. Let us know if there is anything we can do to make your stay more enjoyable. Kelley Nash Business Manager Dear Anonymous, This site does not allow "bogus" reviews" I wish I knew who you were so that I could help address your concerns. As far as nickel & diming residents all fees are in the lease contract and residents are aware up front. If you would like to stop in I would be happy to address any concerns you have. Kelley Nash Business Manager
We are so happy that you are enjoying your stay at Hillstone at Prue. If you need anything do not hesitate to let us know. Kelley Business Manager
You are so sweet Cshook... We are thrilled to have you and if you need anything let us know. Kelley Nash Business Manager
Thank you for such positive feed back. We are so happy you enjoy living at Hillstone at Prue Road. The pool water is still chilly but the pool is open if you want to hang out. We will be having more fun activities coming up. As a matter of fact Cousin's Lobster Food truck will be here on 4/4/17. Be sure to stop by on your way home and pick up dinner. If you need anything please do not hesitate to let us know. Sincerely, Kelley Nash Business Manager
Dear Fiddy, We are so happy you are enjoying your home at Hillstone at Prue Road. We are glad that maintenance has taken care of anything you need and that you are enjoying the resident functions we do. If you need anything please don't hesitate to let us know in the office. Sincerely, Kelley Nash Business Manager
Hi Johnny, We are so glad you are enjoying your home here at Hillstone at Prue. We take pride in our customer service and are thrilled to hear that the maintenance department took care of your work order right away. If we can be of further assistance let us know and keep your eyes on the FB page for any activities we are planning. Sincerely, Kelley Nash Business Manager
Dear Anonmous, I am not sure if you are mistaking Hillstone at Prue Road for another property as our gates have been properly working since we took over the property in June of 2016. If you are in need of pest control contact the office so we can schedule to have your apartment treated on Fridays. We pride ourselves in cutomer service and being rude is never our intentions. If you would like to discuss any other issues, please contact our office as we are here 7 days a week to help. Sincerely, Kelley Nash Business Manager
Dear Cat0611, We are very sorry to hear that your experience at Hillstone at Prue was so bad. We took over the property in June 2016 and are making lots of changes. Although the compactor can not be changed the maintenance staff is constantly going past to make sure all trash is inside. The pool has been cleaned and serviced daily and has been sparkling since we got here. Our maintenance staff is also HVAC certified and takes pride in completing his service request no longer than three days after them being called in. Again we are very sorry that you had to go through all this. We would like to invite you to come back, see the changes and give us a chance to make you Happy at Hillstone at Prue Road. Sincerely, Kelley Manager Hillstone at Prue
Dear Blarirbball3, We are very sorry that your experience at Hillstone at Prue Road was a negative one. We took over the property in June and are making many improvements. Our lease agreements are 6-12 months and everyone including the person(s) moving in are in agreement of the terms. We go over the contract with everyone at move in. We totally understand that the pool can get loud during the summer we have gone to a pool pass system to make sure only residents and 2 of their guests are at the pool. This enables the courtesy patrol to remove anyone that is at the pool after 10pm. No DJ's are aloud at the pool unless it is a party for ALL residents that is sponsored by the office. Our understanding was that there was a pest issue and this has been overcome by the pest control and treatments inside and out of apartments. We would like to invite your to move back to Hillstone at Prue and enjoy the new management team. If you would like to discuss any other issues feel free to email me at [email protected]
Dear Resident, Let me first say I am sorry this has been your experience. I would definitely appreciate the opportunity to meet with you at your convenience to discuss the issues and concerns that you have. We strive to keep the community in order for the comfort and convenience to all our residents and as such if we fall short we try to rectify the situation as soon as possible. Please contact me at [email protected] so that we may discuss all your concerns in better detail and hopefully come to a solution that may change your opinion. I appreciate you taking the time submit your review and I hope to hear from you soon. Kind regards, Sonya Machado Hillstone at Prue Road Apartments
We are so glad that you have made Hillstone at Prue Road your home! Thank you for your kind words!
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$1,573
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$1,678
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