Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 33.33% |
Average time to respond to reviews | 74.67 days |
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Barcelo
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 33.33% |
Average time to respond to reviews | 74.67 days |
Hi, Terrelle. We apologize for any issues that may have hindered you from enjoying your experience. Any issues brought to our attention are taken seriously, and our staff will be sure to do what they can to see that they are addressed. We would like the opportunity to speak with you about any outstanding concerns you may have at any time you are able. - Barcelo Apartment Homes Management
We are very disappointed to see that you feel this way towards our community and staff. We want to assure you that our staff works very hard to ensure that our residents are provided with great service and care. Transparency is very important to us, and we are sure to provide our residents with transparent service and information. We would be more than willing to discuss any outstanding issues you may have at any time. Thank you. - Barcelo Apartment Homes Management
We appreciate you taking the time to share this feedback with us. The team at Barcelo Apartment Homes takes our reviews very seriously. Please let us know if any items are in need of attention and we will be happy to assist you.
Thank you for taking the time to share this feedback with us. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.
Thank you for your review. Please let us know when we may schedule a maintenance visit and we will be happy to assist you.
Thank you for your review. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.
Thank you for the feedback. We strive to provide excellent service here at Barcelo Apartment Homes.
Thank you for the feedback. We strive to provide excellent service here at Barcelo Apartment Homes.
We are disappointed to hear that you've had a negative experience with us but are glad you brought this to our attention. Please call our Community Manager directly at (210) 348-7777 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Thank you for taking the time to share this feedback with us. Please provide our on-site team with additional details so we may address your concerns in greater detail. We are here to be of service.
Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.
Thank you for your review. We hope that we continue to meet your expectations.
Thank you for taking the time to share this feedback with us. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.
Thank you for your constructive feedback. Please let us know if we may be of further assistance.
We appreciate you taking the time to share this feedback with us. The team at Barcelo Apartment Homes takes our reviews very seriously. Please call our Community Manager directly at (210) 348-7777 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Thank you for taking the time to share this feedback with us. Please call our Community Manager directly at (210) 348-7777 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Thank you for the constructive feedback. We are here to be of service.
We appreciate you taking the time to share this feedback with us. The team at Barcelo Apartment Homes takes our reviews very seriously. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 348-7777 to discuss this further.
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Welcome home to Barcelo. We are a beautiful apartment home community located in San Antonio, Texas. Just minutes away is Wonderlands of America, delicious local dining hotspots, and unique entertainment venues. Your stressful commute will be a thing of the past since Interstates 410 and 10 are around the corner.
Please allow up to 24 hours for your answer to be visible to the public.
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Barcelo