Boardwalk Research Luxury Apartments
#4,654 #47 #698

What is epIQ?

Boardwalk Research Luxury Apartments

5503 Research Drive, San Antonio, TX 78240
(140 Reviews)
$1,283 - $1,790/mo

Move-In Specials

Summer Bliss! Receive up to $750 off!* *Some restrictions apply. See leasing professional for details

Boardwalk Research Luxury Apartments Reviews

(86)

4.5 rating

See Details

140 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating

Updated Review

Review Author Icon

Resident 1098527

Verified Resident 2022 - 2024

5/2/2024

Great apartments! Great maintenance team, always helpful. The apartments are very clean and very nice. They are family friendly and very close to markets, gas stations and Heubner road. I highly recommend it :)

    Manager

    5/7/2024

    Boardwalk Research Luxury Apartments
    Hola, ¡El 100% de satisfacción es nuestro objetivo! Es genial ver que Boardwalk Research Luxury Apartments te brindó una gran experiencia.
    Review Author Icon

    Resident 1235506

    Verified Resident 2024

    3/16/2024

    Everyone has been extremely friendly and helpful! The staff is always available to answer any questions or concerns you have. I wish all the apartment complexes had an elevator to make moving in and out easier but other than that it’s a great place to live at.

      Manager

      3/20/2024

      Boardwalk Research Luxury Apartments
      Thank you for your 5 Star rating! We are so happy YOU chose to live with us! This shows us that all our hard work to ensure your experience does not go unnoticed!

      Updated Review

      Review Author Icon

      Resident 1117780

      Verified Resident 2022 - 2024

      3/9/2024

      Maintenance is excellent here. I have been here for 16 months and never a problem. The staff is caring and efficient and they keep this place in great condition inside and out. I like the fact they have pet yards as well.

        Manager

        3/12/2024

        Boardwalk Research Luxury Apartments
        Hi, our team strives to go Beyond Expectations for you, all day every day! Thanks for letting us know. We're always here for you, so please don't hesitate to reach out if there's anything else we can do.
        Review Author Icon

        Resident 1222076

        Verified Resident 2022 - 2024

        2/1/2024

        The apartment complex and the neighbors are pleasant. However, there has always been an issue with bugs in this building. Recently, the problem has worsened, and there have been numerous break-ins. I would not recommend this place to any of my friends or family unless y'all like waking up to bugs on your back

          Manager

          2/5/2024

          Boardwalk Research Luxury Apartments
          At Boardwalk Research Luxury Apartments, we strive for excellence in everything we do. I'm disappointed to hear your experience didn't meet the standards we set for ourselves. Please give us the opportunity to turn this around. Boardwalk Research Team

          Updated Review

          Review Author Icon

          Resident 888345

          Verified Resident 2019 - 2024

          1/19/2024

          Great place to live, the management keeps clean, they are very responsive and quickly respond to issue's. The property is close to schools , malls, ect... there is a police station q00 yards from the property so it is a safe place to live.

            Manager

            1/23/2024

            Boardwalk Research Luxury Apartments
            Verified Resident 888345, 100% satisfaction is our goal! Great to see Boardwalk Research Luxury Apartments gave you such a great experience. Your review about Boardwalk Research Luxury Apartments made our day! Thanks so much for taking the time to write.
            Review Author Icon

            Resident 1196542

            Verified Resident 2023

            11/6/2023

            Very good experience so far. Leasing office person is really nice and answered properly for all the questions. I like the unit but we don’t have okay area for kids.. That’s the major disadvantage for kids.

              Updated Review

              Review Author Icon

              Resident 1133448

              Verified Resident 2023

              11/2/2023

              I would like the community to surround the bundling with more lighting for safety purposes. Also more community events will be great to know neighbors around the community . Also reinforce towing if parked in unassigned spots or handicapped

                Manager

                11/7/2023

                Boardwalk Research Luxury Apartments
                Hello, Thank you again for taking the time to let us know how we did. We hope you are having a great day! Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at 210-455-0867 or boardwalkresearchmgr@greystar.com. We look forward to speaking to you and coming up with a solution.
                Review Author Icon

                Resident 1193995

                Verified Resident 2023

                10/29/2023

                best leasing agents/mgt. very friendly . Raymond helped us feel at ease in choosing Boardwalk as our new home. Community is great. Apartment is spacious and clean and looks very well maintained. Maintenance is very quick to respond and fixes issue right away. 10/10 so far.

                  Manager

                  11/1/2023

                  Boardwalk Research Luxury Apartments
                  Hi , thank you for your kind review; we are happy to pass along your comments to the team here at Boardwalk Research Luxury Apartments!
                  Review Author Icon

                  Resident 1188567

                  Verified Resident 2022 - 2023

                  10/10/2023

                  Absolutely the best place to live management is on the roll getting everything taken care off Grounds always well kept easy to get in to the apartments Parking is always available easy excess to freeway

                    Manager

                    10/17/2023

                    Boardwalk Research Luxury Apartments
                    Hello, Thank you for leaving this feedback. We will make sure our team knows they are appreciated. best, Karla
                    Review Author Icon

                    Resident 1175837

                    Verified Resident 2023

                    9/1/2023

                    Leasinf staff is very nice and maintenance guys are nice too but they need assistance and to be given tools and resources. Like water access for the plants. Manager doesn’t acknowledge people when you are present in the office, pretty much ignores residents, only communicates through email. Has only postponed my yard issue, but now I realize there is no water to any of the plants anywhere so I realize why the promises have been empty ones. Everything is dry and frankly a fire hazard. Especially the dry overgrown trees that touch the buildings and the bone dry dog park full of dead vegetation, perfect for fire kindle. The front entrance is maintained meticulously and is a misrepresentation of the rest of the property which does not look very nice.

                      Manager

                      9/3/2023

                      Boardwalk Research Luxury Apartments
                      Thank you for your feedback. As discussed by email, there's not a lot we can do in terms of watering with the watering restrictions in place and extreme weather conditions. And we have your request entered for the additional pest control service. Please let us know next time you come through the office so that we can address your questions faster. Best, Management

                      Updated Review

                      Review Author Icon

                      Resident 1132114

                      Verified Resident 2023

                      8/23/2023

                      '-Notify the resident when maintenance is coming. - any bills that need to be added on rent need to be added before the due date. You log in in the porta And see the amount to pay for the month and come back on the 1st and it more than it was. For people that live paycheck to paycheck or use other structures to pay their rent get messed up by that and management does not even care about it.

                        Manager

                        8/30/2023

                        Boardwalk Research Luxury Apartments
                        Hi, Thank you for the feedback. On your service request when you enter it you can select no entry before contact is made. Let us know if you need help navigating the system and we'll be happy to ensure that note is on there. Billing will always occur when it is due, on the 1st day of the month but you do receive an email statement mid month with your full balance due for planning purposes as you mentioned. Thanks again. Best, Management
                        Review Author Icon

                        Resident 1171708

                        Verified Resident 2023

                        8/19/2023

                        Very good, safe, nice amount of amenities and good quality of the people in the community I have seen till-date. Service Request tickets are being taken care by the service team on-time without any delay and no-repetition.

                          Manager

                          8/24/2023

                          Boardwalk Research Luxury Apartments
                          We truly love reading this review! Please let us know if you need anything! Best, Management
                          Review Author Icon

                          Resident 1161057

                          Verified Resident 2022 - 2023

                          7/19/2023

                          Staff is wonderful! Any issues/concerns were handled quickly and the area is quiet with minor exceptions. I've moved literally every year since 2016 and thus far one of the two best recommended places I'd advise to live at

                            Manager

                            7/25/2023

                            Boardwalk Research Luxury Apartments
                            Thank you for your kind words. Best, Management
                            Review Author Icon

                            Resident 1158824

                            Verified Resident 2023

                            7/12/2023

                            I have a good time here so far. The front office management is welcoming and have been nothing but helpful in my short time here so far. My unit has all the basic necessities and amenities you would expect.

                              Manager

                              7/20/2023

                              Boardwalk Research Luxury Apartments
                              Please let us know if you need anything. We are happy to hear that you're happy thus far. Best, Diedra Hoffman

                              Updated Review

                              Review Author Icon

                              Resident 1087253

                              Verified Resident 2022 - 2023

                              5/9/2023

                              Very good community and is close by to all places. I also love the community events organized by the staff which makes us feel at home. Well maintained grounds and good rewards benefit. Quite and comfortable to stay as residents are good.

                                Manager

                                5/16/2023

                                Boardwalk Research Luxury Apartments
                                Thank you so much for your positive comments! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Boardwalk Research Luxury Apartments! Best, Boardwalk Research Luxury Apartments
                                Review Author Icon

                                Resident 1131094

                                Verified Resident 2021 - 2023

                                4/13/2023

                                Great place to lice, its very quiet clean and the apartment layouts are unique compared to other places. Would highly recommend renting here, the staff is great the amenities are awesome and is just over all a great place to live

                                  Manager

                                  4/24/2023

                                  Boardwalk Research Luxury Apartments
                                  We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Best, Boardwalk Research Apartments
                                  Review Author Icon

                                  Resident 1120513

                                  Verified Resident 2022 - 2023

                                  3/11/2023

                                  So far I have enjoyed my time here at boardwalk. We love how everything feels like home and we also really appreciate the maintenance and office staff for keeping up on there service request I know a lot of apartments that aren’t good at that.

                                    Updated Review

                                    Review Author Icon

                                    solacesmith27@gmail.com

                                    Resident 2019 - 2021

                                    1/24/2023

                                    Really noisy area

                                    Great gym but the police officers hog it all. The apartment is right next to police substation so they ran their sirens. Lots of dog owners so poop could be found on the stair well. The pool was not deep at all. There is a problem with hornets and wasp. The apartment was not done when I moved in and the door was shot down in an eviction with the previous tenants. Not really sure what was wrong with the maintenance staff as they were really loud entering my home.

                                      Manager

                                      2/1/2023

                                      Boardwalk Research Luxury Apartments
                                      Hi Solace Smith, We again understand that you were not happy to need to move from Boardwalk Research, however your false reviews are unnecessary. I will detail the items you mention in hope that this is the last time you leave a review with poor intentions. We always appreciate constructive & honest criticism as use it to grow. We are certainly by a police substation; however, they do not use our facilities or gym and they do not dispatch from the substation nearby. We are a pet friendly community with pet park, pet pick up stations, and a fulltime onsite groundskeeper whose primary job is to ensure that our grounds are well maintained. As with anything in nature, there's a possibility to have a wasp or bee nest, however we have a great pest control company who addresses any concerns as needed. We do not often have to evict residents. We can only think of one that required a forced removal and we have definitely never had any shots fired within our community! We screen all applicants to ensure they meet the requirements prior to them moving in. Lastly, our maintenance team operates with the understanding that this is our resident's home in which we are working, not the other way around. We take pride in our team's professionalism and never take our jobs lightly. We wish you the best in the future and appreciate you respecting these forums intentions, which is to speak truthfully. Sincerely, Management
                                      Review Author Icon

                                      Resident 1089914

                                      Verified Resident 2020 - 2022

                                      12/1/2022

                                      a really great place to live. the staff makes an effort to create an enjoyable, clean and comfortable living experience. i am satisified as a resident. i feel safe at home, the noise is minimal, i have no issues finding a park for my car

                                        Manager

                                        12/6/2022

                                        Boardwalk Research Luxury Apartments
                                        Hi, You're correct - we certainly put an effort into keeping our community looking it's best, and our residents experience great! We hope that you continue to love calling Boardwalk your home! Best, Diedra Hoffman

                                        Updated Review

                                        Review Author Icon

                                        Resident 1065393

                                        Verified Resident 2022

                                        11/17/2022

                                        The community is pretty good and decent community. It is upgraded with in the apartment homes. It requires the cleanliness at the outside of the apartment homes and within the premises. The residents parking needs to be allocated to each individual apartment holder to have their own parking. It requires the breezeways cleaning regularly as they are becoming dirty. The tree branches need to be cut as they grow.

                                          Manager

                                          11/29/2022

                                          Boardwalk Research Luxury Apartments
                                          Thank you for leaving us this review. We will consider your suggestions. Please reach out to us if you have any specific concerns that we can address for you. Best, Diedra Hoffman
                                          Review Author Icon

                                          Resident 1083390

                                          Verified Resident 2022

                                          11/9/2022

                                          Its a clean, well-maintained and safe place to live in. Maintenance service is good and the staff is very professional. Love the pool area great place to come and relax after a long hectic day. Overall the gym is good but could use a little improvements. Cleanincould be done more frequently as lately hasnt been so clean. Also some of the yoga mats look old and are not good. Would appreciate if new mats could be added.

                                            Manager

                                            11/15/2022

                                            Boardwalk Research Luxury Apartments
                                            Hi, Thank you for taking the time to leave this feedback. Ironically, we are in the process of a bit up an upgrade in the gym, I'm not sure if you've been over the last 3 weeks? If not, we welcome you back to check it out! If you're happy with what you see, please feel free to update this review! Best, Diedra Hoffman
                                            Review Author Icon

                                            anonymous

                                            Resident 2022

                                            11/8/2022

                                            HORRIBLE MANAGEMENT

                                            BEWARE OF THIS PLACE!!! I really wish I could give this place a 0 but unfortunately 1 star is the lowest. I moved into this apartment on August 26. Within a week of moving in, I had to move out because there was another delay with my job start date. I informed the front desk of the issues with may job. I was told that being that I had moved in, I was obligated to pay rent for August and September. I also had to pay 2 extra months to break the lease. This meant 4 months rent. No concern was given for my situation. I had not had a job in 2 months. Ultimately, this bill was charged to my credit card. (came out to about $5900) despite bing only there for less than 3 weeks. About the apartment: I lived on the first floor, It was the worst experience. The apartment is not sound proofed. You hear single step that is taken by everyone above you. I swear you can hear people being intimate upstairs. The surrounding are not as beautiful as the pictures. For $1400 a month, you'd expect better but NO! It looks like a student… See More>
                                              Manager

                                              11/11/2022

                                              Boardwalk Research Luxury Apartments
                                              Hi sir, We are so sorry to hear that your move here was not ideal, and we understand that you did not end up getting the job you anticipated getting when you arrived. We worked with you to get your apartment re-leased and terminate your lease obligation, which Greystar happens to be one of the few who offers options because we do understand that life happens & things do not always go as planned. We are so thankful that we're given the opportunity to provide residents like yourself who find out you need to move unexpectedly that option. Yes, you may be charged for key replacement if they are not returned in a timely manner. Our goal is always to ensure that we are fair and have the least cost passed along to our residents, sometimes there are charges we cannot avoid charging back. As for our gym, it is maintained by an outside company who come out & ensure all machinery operate as they should. We were never made aware that you had any concerns in the gym during your short stay, but I assure you that if we had we would have addressed it just like we do for anything else. Our resident's happiness is our top priority & we regret that you were not able to experience that. We wish you the best in your new ventures.
                                              Review Author Icon

                                              Resident 1076107

                                              Verified Resident 2022

                                              10/17/2022

                                              The online process and effective communication by the staff was amazing. Tera went out of her way to assist with the online paperwork. Professional staff and a great location. I really like the valet trash! Thank you, The Hall's

                                                Manager

                                                10/19/2022

                                                Boardwalk Research Luxury Apartments
                                                Hi, We appreciate your thoughtful feedback & look forward to you loving your new home for the long-term future! Please let us know if you need anything. Best, Diedra Hoffman

                                                Updated Review

                                                Review Author Icon

                                                Resident 776443

                                                Verified Resident 2015 - 2022

                                                9/1/2022

                                                Love the stay at boardwalk. Have been here since 2015 and never felt bad about this community. Leasing team keep us posted with all the communication on inspections and services unavailability on special days and maintenance team does an excellent work.

                                                  Manager

                                                  9/7/2022

                                                  Boardwalk Research Luxury Apartments
                                                  We are so thrilled to read this review. Please reach out to us if you need anything. Best, Diedra Hoffman
                                                  Review Author Icon

                                                  Resident 1047552

                                                  Verified Resident 2022

                                                  7/23/2022

                                                  Love living here! The leasing staff are fantastic and friendly. More could go towards the upkeep of the common areas, but once you raise a concern/issue, the staff happily addresses them in a timely manner.

                                                    Manager

                                                    9/23/2022

                                                    Boardwalk Research Luxury Apartments
                                                    We appreciate your feedback!!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Acacia

                                                    1 Bed, 1 Bath | 693 sq. ft.

                                                    $1,283

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Birch

                                                    1 Bed, 1 Bath | 798 sq. ft.

                                                    $1,301

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Alder

                                                    1 Bed, 1 Bath | 785 sq. ft.

                                                    $1,348

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A-
                                                    A-

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.6

                                                    Grounds

                                                    4.6

                                                    Safety

                                                    4.5

                                                    Office Staff

                                                    4.7

                                                    Maintenance

                                                    4.8

                                                    Neighborhood

                                                    4.8

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B

                                                    Number of reviews in the past 365 days

                                                    14

                                                    Manager’s Review Engagement

                                                    A

                                                    Percentage of reviews responded to

                                                    92.86%

                                                    Manager’s Review Reply Time

                                                    B

                                                    Average time to respond to reviews

                                                    20.57 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Carports and Detached Garages
                                                    • Free Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $20. Restrictions: We welcome 2 pets per apartment home. There is a $300 pet deposit per pet, $300 Non refundable pet fee per pet. Monthly pet rent $20 per month. Aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Rent: $20. Restrictions: We welcome 2 pets per apartment home. There is a $300 pet deposit per pet, $300 Non refundable pet fee per pet. Monthly pet rent $20 per month. Aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Business Center
                                                    • Cabanas
                                                    • Fitness Center
                                                    • Gated Community
                                                    • Outdoor California Style Chef Station
                                                    • Outdoor Fireplace and Lounge Area
                                                    • Storage Space
                                                    • Sundeck
                                                    • Tanning Beds
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Flexible touring available! Contact our leasing team for details! Welcome to one of the hottest new apartment complexes in all of Texas. As one of the newest apartment communities in San Antonio, here at the Boardwalk on Research, you will find a modern look with top quality amenities. Our professional and courteous staff will make sure that all of your needs are taken care of. There is no better time than now to see how Boardwalk on Research can add a little luxury to your life. Call us today and schedule a time for a tour.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3411

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 140 number of votes by renters, Boardwalk Research Luxury Apartments is currently rated 4.5 out of 5 stars.
                                                    Boardwalk Research Luxury Apartments is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Boardwalk Research Luxury Apartments is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Boardwalk Research Luxury Apartments is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Boardwalk Research Luxury Apartments is rated 4.5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Boardwalk Research Luxury Apartments is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Boardwalk Research Luxury Apartments is rated 4.7/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 92.8571% of their community reviews in the past year.
                                                    Managers have replied within 20.57 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $300 pet deposit per pet, $300 Non refundable pet fee per pet. Monthly pet rent $20 per month. Aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $300 pet deposit per pet, $300 Non refundable pet fee per pet. Monthly pet rent $20 per month. Aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Summer Bliss! Receive up to $750 off!* *Some restrictions apply. See leasing professional for details

                                                    June 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Boardwalk Research Luxury Apartments is a 693 - 1,203 sq. ft. apartment in San Antonio in zip code 78240. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,283. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.