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Cellars at Pearl

312 Pearl Parkway, Bldg. 4, San Antonio, TX 78215
(1192 Reviews & Surveys)
$4,599 - $6,245/mo

Cellars at Pearl Reviews

(60)

4.8 rating

See Details

81 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1253419

Verified ProspectVisited 2024

5/27/2024

We had been told to visit Cellars due to their location and reputation. We truly did not quite understand what we were about to experience. The level of service, amenities and professionalism were above and beyond what we were expecting. It has a great community feel and we felt right at home as soon as we walked in.

    Manager

    5/30/2024

    Cellars at Pearl
    Thank you for the glowing review! We pride ourselves on the quality of our living environment and work hard to demonstrate it to guests and residents alike. We are grateful that you are considering our community, and we look forward to hearing from you.
    Review Author Icon

    Resident 1253407

    Verified ProspectVisited 2024

    5/27/2024

    Staff was were very friendly and professional. They gave us a tour of the apartments and all the amenities they had. All of them are truly outstanding. The pool area, library, even the mail room. We are looking forward in living at your place.

      Manager

      5/30/2024

      Cellars at Pearl
      We are happy that you are considering our community for your next home. Our team strives to make our prospective residents feel at home from the moment they enter our space, so it is gratifying that we gave you an outstanding tour experience. Please let us know if you have further questions about our apartment homes. Thank you.
      Review Author Icon

      Resident 1160485

      Verified Resident 2024

      5/3/2024

      Really like the building and the apartment very much. The staff is very caring and helpful and all the public areas are very well kept. We really appreciate the concierge service and are very satisfied with Nancy.

        Manager

        5/13/2024

        Cellars at Pearl
        Thank you for the great review of Nancy and the quality of our community experience. We work hard to maintain a clean and friendly living environment, and it feels good to know that we are getting things right.

        Updated Review

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        Resident 1190270

        Verified Resident 2023 - 2024

        4/26/2024

        Cellars is a wonderful place to live. The staff and maintenance staff are the best.They are so quick to respond to any request. I need to move back to New Mexico and I will certainly miss this beautiful community.

          Manager

          5/13/2024

          Cellars at Pearl
          Thank you for the positive review of your time here as a resident. We are sad to see you go and are grateful for your acknowledgment of our team's hard work. If there is anything we may do to ensure a smooth move-out process, please do not hesitate to let us know.

          Updated Review

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          Resident 1184179

          Verified Resident 2023 - 2024

          2/5/2024

          This is my 2nd time living at the Cellars. I absolutely love it. You cannot hear your neighbors, you don't even feel like you're in an apartment. The staff is super accommodating and helpful. A one of a kind experience!!

            Manager

            2/8/2024

            Cellars at Pearl
            Welcome back! We're delighted to have you as a returning resident and to hear that you're enjoying your experience in our community. If there's anything we can do to enhance your stay, please let us know.
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            Resident 1211989

            Verified ProspectVisited 2023

            12/27/2023

            It is very high end and exclusive feeling. People are very friendly. The property has tight security. The location is very central and convenient to major highways. It is located in a vibrant and diverse community.

              Manager

              12/29/2023

              Cellars at Pearl
              We appreciate your positive feedback on the high-end and exclusive feel of our community, friendly atmosphere, and central location. Your peace of mind is our top priority, and we are here if you need anything.

              Updated Review

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              Resident 1075443

              Verified Resident 2021 - 2023

              12/13/2023

              Cellars at Pearl provides resort-style living, including valet, concierge, maintenance, and pool attendants. The apartments, themselves, are nicer than any condos we could find. The staff is prompt, courteous and proactive.

                Manager

                12/19/2023

                Cellars at Pearl
                Thank you for choosing our community for your resort-style living experience. We're pleased to hear your positive feedback about our amenities, team, and the quality of our apartments. For any future needs or questions, please don't hesitate to contact our front office.
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                Resident 1204748

                Verified Resident 2023

                12/4/2023

                My apartment unit is extremely quiet. No noise of people walking above us. The units have high end appliances and are very spacious. I love the option of valet service which is included in the monthly price. Everyone is very nice and helpful so it's a very peaceful place to live.

                  Manager

                  12/6/2023

                  Cellars at Pearl
                  It's great to hear that your apartment is quiet, and that you appreciate the high-end appliances and spacious layout. We're pleased you love the option of valet service as well. Thank you for highlighting these wonderful aspects of our community.

                  Updated Review

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                  Resident 1168490

                  Verified Resident 2021 - 2023

                  10/21/2023

                  A wonderful place to live! Top notch service from all the professionals working at the Cellars. The community is well-maintained, comfortable, and safe. Management sets high standards for customer service.

                    Manager

                    10/25/2023

                    Cellars at Pearl
                    We are truly delighted to hear you are loving our community. Providing top-notch service and maintaining a comfortable and peaceful atmosphere is our priority. We appreciate your recognition of our high customer service standards. Thank you!

                    Updated Review

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                    Resident 1049053

                    Verified Resident 2022 - 2023

                    10/17/2023

                    Absolutely love living in the main building. The TVs at the pool have started to work, and it's always clean here. They take such great care of the landscaping, and on top of the maintenance. The only thing that's hard, is the smell of the dog parks. I get it having so many dogs use them, and they do their best to really sanitize them, but I feel like it's time for new green spaces for them? Not sure.

                      Manager

                      10/19/2023

                      Cellars at Pearl
                      Thank you for your compliments for our team in the hard work they do in our community. We appreciate your comments regarding the dog park and will pass them on to the appropriate team member. We love our residents are their furry friends.

                      Updated Review

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                      Resident 962403

                      Verified Resident 2018 - 2023

                      7/29/2023

                      we both enjoy living in our apartment. The staff are well trained cordial and ever ready to attend to our needs day and night. The building and the grounds are well maintained The location is wonderful beside the San Antonio river and in the Pearl grouds with great restaurants and bars. Our neighbors are friendly and we have no loud noises at night

                        Manager

                        8/1/2023

                        Cellars at Pearl
                        What a wonderful acknowledgment of our community and team! It thrills us to hear how much you are enjoying our community, like our prime location, peaceful atmosphere, and the attentive service of our team. Thank you for making us your home.
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                        Resident 1151616

                        Verified Resident 2023

                        6/19/2023

                        Cellars is the best living situation I've encountered, bar none. The property is beautiful, the amenities are world-class, and the staff is friendly, helpful, and knowledgeable. There is nowhere in San Antonio I'd rather live.

                          Manager

                          6/21/2023

                          Cellars at Pearl
                          We love it when our community is called the best! Thank you so much for your kind words.
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                          Resident 1147292

                          Verified ProspectVisited 2023

                          6/5/2023

                          It is a beautiful community in a fabulous location. The amenities are top notch and it is safe and friendly. The staff is helpful. The units are well designed and beautifully decorated. The common areas are wonderful as well. The location simply can't be beat!

                            Manager

                            6/9/2023

                            Cellars at Pearl
                            Thank you for sharing your appreciation for our excellent amenities, peaceful atmosphere, and great location! We are glad you think so highly of our community.
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                            Resident 1138554

                            Verified Resident 2018 - 2023

                            5/8/2023

                            GREAT place to live. Friendly staff? including concierge, valet , leasing staff. All issues addressed promptly and ccourteously. Common areas comfortable and inviting. Easy access to local amenities.

                              Manager

                              5/10/2023

                              Cellars at Pearl
                              Thank you for your kind review. We are thrilled our team has provided you with excellent service and you are making use of all our community has to offer. Take care.
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                              Resident 1128248

                              Verified Resident 2022 - 2023

                              4/5/2023

                              very happy! a wonderful place to live. impressive staff; prompt, professional, polite. everything about the experience my wife and i have had at the cellars has truly been a pleasure. and so convenient , restaurants, walk trails and proximity to airport. would recommend to others without reservation.

                                Manager

                                4/10/2023

                                Cellars at Pearl
                                Thank you for the strong recommendation about our community. It means so much to us to hear how pleased you have been with our prime location and the attentive service of our team. Your support is so encouraging!

                                Updated Review

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                                Resident 903032

                                Verified Resident 2021 - 2023

                                2/20/2023

                                Terrible current manager and regional manager leaving many gaps in the upkeep of the property and service to residents. Elevators, fountains, and basic hot water have been out with no communication for resolution. Two elevators were out for over 3 months.

                                  Manager

                                  2/23/2023

                                  Cellars at Pearl
                                  Thank you for taking the time to review, and we appreciate your detailed feedback about our community. We are sorry to hear about your experience, especially regarding responsiveness and community maintenance. We train our team members to provide the highest level of service, and apologize that we've fallen short of your expectation. Please get in touch with us at customercare@embreydc.com if any further assistance can be provided.
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                                  Resident 1113921

                                  Verified Resident 2021 - 2023

                                  2/17/2023

                                  The Cellars is urban living at its finest. The architecture, the design, the amenities, the staff and the location all combine to offer a fantastic living experience. The community events are also wonderful.

                                    Manager

                                    2/21/2023

                                    Cellars at Pearl
                                    Thank you for highlighting so many things you love about our community. We agree our amenities, team, location, and events are second to none.
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                                    Resident 1112107

                                    Verified Resident 2023

                                    2/10/2023

                                    The cellars are an excellent space to feel comfortable and live an elevated lifestyle. Gorgeous interior and incredible staff make it even more worth the price, not to mention the amenities and location.

                                      Manager

                                      2/14/2023

                                      Cellars at Pearl
                                      Hi there. We are thrilled you have been happy in our community. We agree our amenities, location, and exceptional team are second to none.

                                      Updated Review

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                                      Resident 1058861

                                      Verified Resident 2022 - 2023

                                      1/13/2023

                                      Love it here. So many convenient opportunities nearby. The staff at The Cellars are the best at being available and are extremely friendly and helpful! Any issues, repairs or concerns are dealt with promptly.

                                        Manager

                                        1/17/2023

                                        Cellars at Pearl
                                        What a wonderful acknowledgment of our community and team! We are thrilled to hear how much you are enjoying our prompt maintenance, prime location, and the attentive service of our team. Thank you for making us your home.
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                                        Resident 1092869

                                        Verified Resident 2022

                                        12/9/2022

                                        Office staff is top notch. Josie, Nancy, and Lynne are always welcoming and personable. . Also, Ernest and his Concierge team, along with Alfred and his Valet team, are professional and go the extra mile to give us everything that we need and more!

                                          Manager

                                          12/13/2022

                                          Cellars at Pearl
                                          Our team is here to help you with anything you need. Thank you for the shout-out to Josie, Nancy, Lynne, Ernest, and Alfred. Everyone in our community wants to provide the best experience possible for our residents.
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                                          Resident 1081542

                                          Verified Resident 2022

                                          11/4/2022

                                          The community is wonderful and I'm so happy to be a part of it. I feel are real sense of joy and connection at the Pearl. There are so many options right outside your door to explore. It's very kid and pet friendly and the staff is so knowledgeable.

                                            Manager

                                            11/8/2022

                                            Cellars at Pearl
                                            We love hearing about your "sense of joy and connection" in our community! There is no better place to call home!

                                            Updated Review

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                                            Resident 1058217

                                            Verified Resident 2021 - 2022

                                            10/12/2022

                                            Great management and friendly staff. Very professional, courteous and friendly. Awesome group of people. Always asking what they can do to help with any needs the tenants have. Great planning of social events to bring the tenants together.

                                              Manager

                                              10/14/2022

                                              Cellars at Pearl
                                              We appreciate your review and feedback. We are glad you have had a good experience in our community and at our fun events. Thank you for your praise of our hard-working team.
                                              Review Author Icon

                                              Resident 1048059

                                              Verified Resident 2022

                                              7/25/2022

                                              We love living at The Cellars at The Pearl. Not only is the building beautifully curated, the staff is always friendly and professional. Valet and concierge employees are consistently courteous and demonstrate a level of professionalism to ensure daily living here is the best experience for all residents.

                                                Manager

                                                7/28/2022

                                                Cellars at Pearl
                                                We are delighted to hear your experience has been so positive in our community. Our team works hard to provide friendly and professional customer service and we appreciate the recognition!

                                                Updated Review

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                                                Resident 856481

                                                Verified Resident 2020 - 2022

                                                6/17/2022

                                                The Cellars is, by far, the best community we have ever lived in. The facility itself is extraordinary and the service is exceptional. The quality of the building and our apartment is first rate and we've never had a problem that wasn't solved quickly. We love it here.

                                                  Manager

                                                  6/21/2022

                                                  Cellars at Pearl
                                                  Hello there. It is wonderful to hear that this is "the best community" you have ever lived in. Our community is top-notch, and our team prides itself on providing an outstanding living experience. Thank you so much for your review and residency with us.
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                                                  Resident 1023048

                                                  Verified Resident 2021 - 2022

                                                  5/6/2022

                                                  Excellent service. They are always prompt when I put a work order in. When they come into your apartment, that are alway professional and courteous. The maintenance staff have done an excellent job keeping the building in shape.

                                                    Manager

                                                    5/10/2022

                                                    Cellars at Pearl
                                                    Hello there. Thank you so much for the shout-out to our awesome maintenance team. We are so glad you have experienced the top-notch service we strive to provide. Please let us know if we can do anything for you.

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Waitlist

                                                    Studio, 0

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    A2.3

                                                    1 Bed, 1 Bath | 1,026 sq. ft.

                                                    $4,599

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    A4.2

                                                    1 Bed, 1.5 Baths | 1,118 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A+

                                                    Review Ratings

                                                    Noise

                                                    4.7

                                                    Grounds

                                                    4.9

                                                    Safety

                                                    4.9

                                                    Office Staff

                                                    5.0

                                                    Maintenance

                                                    5.0

                                                    Neighborhood

                                                    4.9

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A

                                                    Number of reviews in the past 365 days

                                                    12

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    4.75 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Covered Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • 24-Hour Management Availability
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Bike Racks
                                                    • Ceiling Fan
                                                    • Concierge
                                                    • Courtyard
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Disposal
                                                    • Elevator
                                                    • Energy and Water Efficient Appliances
                                                    • Fitness Center
                                                    • Free Weights
                                                    • Gas Range
                                                    • Gated Access
                                                    • High Ceilings
                                                    • Large Closets
                                                    • Library
                                                    • Microwave
                                                    • Package Receiving Service
                                                    • Pool
                                                    • Premium Flooring
                                                    • Recycling Program
                                                    • Refrigerator
                                                    • View
                                                    • Window Coverings
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                                                    Leasing

                                                    Incomparable apartments on the River at Pearl. Cellars fits easily into Pearl?s vibrant milieu of hospitality and culinary excellence. Extraordinary living spaces, concierge-curated services and an array of uncommon amenities set a new, elevated standard for urban living in San Antonio.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Embrey Management

                                                    A
                                                    A
                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 1192 number of votes by renters, Cellars at Pearl is currently rated 4.8 out of 5 stars.
                                                    Cellars at Pearl is rated 4.9/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Cellars at Pearl is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Cellars at Pearl is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Cellars at Pearl is rated 4.9/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Cellars at Pearl is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Cellars at Pearl is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4.75 days to their community reviews in the past year.
                                                    Embrey Management
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    1 Bed, 1.5 Baths
                                                    1 Bed, 2 Baths
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 3 Baths
                                                    Studio, 0 Baths

                                                    Contact Property

                                                    Cellars at Pearl

                                                    June 2024

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                                                    Cellars at Pearl is a 650 - 3,986 sq. ft. apartment in San Antonio in zip code 78215. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $4,599 - $6,245. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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