Review History for anonymous

Chelsea Apartments


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anonymous

Resident 2010 - 2011

9/11/2013

The Chelsea Apartments has horrendous management & maintenance. Here's a list of the reasons I do not recommend The Chelsea Apartments: 1. The entire complex went four days without hot water (and counting). The problem started on a Thursday evening and the staff didn't feel it was a big enough priority to pay someone to work outside of 9-5 M-F to fix the problem. It's Sunday afternoon and I still have no hot water. I was just informed by the answering service (no maintenance on call) that they're sending someone out to work on it tomorrow--Monday. 2. It took 12 days over the Christmas holidays for someone to come and work on my toilet. Three of those days, my other toilet was also out of order. No maintenance On Call to help. 3. Office staff is never there. I have gone to the office nearly two dozen times since I moved in during M-F 9-5 business hours, and not during lunch, and they are NEVER there. Have spoken with the Answering Service (outsourced) more times than I've spoken with the office staff. 4. The owners asked management to ask me to take down my negative review rather than trying to accommodate my reasonable complaints. That's not professional or good customer service. The staff insinuated that I should move out if I don't like it so much. Well, if they would give me back my goddang deposit I would gladly move out! 5. Because I left this unfavorable review and the office staff knew that I was frustrated with their shoddy prices, they listed the reason for my moving out as "eviction," though I left of my own accord at the end of my lease because I was moving to another city. I paid every rent bill on time. I did everything as I should have. The office staff blatantly lied about the status of the end of our relationship because they are unprofessional and vindictive.

    Review 10 out of 16

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    Chelsea Apartments

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