Citadel at Westpointe

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Citadel at Westpointe

438 Richland Hills Drive , San Antonio, TX 78245
(81 Reviews)
$1,155 - $1,975/mo
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Move-In Specials

Love your lifestyle in Westover Hills!

Floor Plans & Pricing

1 Bedroom

A5

1 Bed, 1 Bath | 878 sq. ft.

$1,600

5 Available Units

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A4

1 Bed, 1 Bath | 764 - 847 sq. ft.

$1,560

3 Available Units

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A1

1 Bed, 1 Bath | 578 sq. ft.

$1,155

1 Available Unit

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A2

1 Bed, 1 Bath | 656 sq. ft.

$1,205

See Floor Plan Details

A3

1 Bed, 1 Bath | 682 - 780 sq. ft.

$1,305

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2 Bedrooms

B5

2 Beds, 2 Baths | 1,187 - 1,281 sq. ft.

$1,950

5 Available Units

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B3

2 Beds, 2 Baths | 1,138 - 1,142 sq. ft.

$1,625

4 Available Units

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B1

2 Beds, 2 Baths | 952 sq. ft.

$1,535

3 Available Units

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B2

2 Beds, 2 Baths | 1,050 - 1,070 sq. ft.

$1,600

3 Available Units

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B4

2 Beds, 2 Baths | 1,072 sq. ft.

$1,780

2 Available Units

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3 Bedrooms

C1

3 Beds, 2 Baths | 1,397 sq. ft.

$1,975

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

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Renter Ratings

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Review Ratings

Noise

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Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

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Neighborhood

0.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

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Number of reviews in the past 365 days

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Managerā€™s Review Engagement

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Percentage of reviews responded to

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Average time to respond to reviews

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Citadel at Westpointe Reviews

(69)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Luke_S312

Resident ā€¢ 2021 - 2023

2/7/2023

Terrible parking

be aware of the terrible parking situation before making a decision to live here. Every evening, it's near impossible to find a spot near your apartment and it's a constant struggle. I highly advise looking into other options before committing to living here. Definitely notā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2021 - 2022

    12/13/2022

    DO NOT LIVE HERE WARNING

    Do not live here warning to all the people, my car has been broken into twice because there is a homeless people problem over here there is never any parking like literally no parking after 8-9 on weekdays on Fridays if youā€™re lucky you mightā€¦Ā See More >
      Review Author Icon

      Resident

      Resident ā€¢ 2020 - 2022

      4/5/2022

      Very good, but not good for safety as the gate is always out of order. Also, there are many cars parked on the street outside the apartments, and it is sometimes very dangerous to enter and exit the apartments.

        Updated Review

        Review Author Icon

        Resident 928333

        Verified Resident ā€¢ 2021

        3/15/2022

        Nice and spacious apartments in a great area! Close to a lot of places! The front office is always so polite and helpful when we call or just walk in! Maintenance took good care with any problems we had promptly.

          Manager

          3/16/2022

          Citadel at Westpointe
          We are so happy to read such a great review about Citadel at Westpointe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Anissa Castaneda-Kirby, Community Manager

          Updated Review

          Review Author Icon

          Resident 712023

          Verified Resident ā€¢ 2019 - 2021

          1/7/2022

          We have certainly enjoyed our stay here at Citadel! We have lived in other places and Citadel has been the best place by far ! The landscape is always being kept up with and the Staff are so helpful and courteous.

            Manager

            1/20/2022

            Citadel at Westpointe
            We are so happy to read such a great review about Citadel at Westpointe! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Respectfully, Anissa Castaneda-Kirby, Community Manager
            Review Author Icon

            Resident 985549

            Verified Resident ā€¢ 2020 - 2021

            1/2/2022

            Its been great so far, community is quiet and respectful. Would definitely recommend to friends and family. They take care of maintenance real fast and efficient. And management are really helpful. Good apartments!

              Manager

              3/17/2022

              Citadel at Westpointe
              Hi Verified Resident 985549, Thank you so much for your positive comments about Citadel at Westpointe! Feel free to reach out to us if you need anything. Have a wonderful day! Anissa Castaneda-Kirby, Community Manager

              Updated Review

              Review Author Icon

              Resident

              Resident ā€¢ 2021

              12/20/2021

              Tis the season and looks like the ants are on patrol. Pest control was done and all work was completed in one visit. No other qualms or concerns have arisen and staff is always communicative and available.

                Review Author Icon

                Resident

                Resident ā€¢ 2021

                11/19/2021

                Dont move here unless you want to be fooled. Management does not explain things properly to you when it comes to parking and any other terms that you would not have known before hand. Management is very rude and has a very sarcastic undertoneā€¦Ā See More >
                  Review Author Icon

                  Resident

                  Resident ā€¢ 2019 - 2021

                  10/14/2021

                  Maintenance changes staff frequently, leaves your apt with debris and stained muddy carpets. Only put bandaids on issues without permanently fixing. Many residents walk dogs without leashes and the grounds have liter and dog poop all over. Entry gates are always broken and left open.ā€¦Ā See More >

                    Updated Review

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                    Resident

                    Resident ā€¢ 2020 - 2021

                    10/8/2021

                    Thin walls, hallways are left uncleaned for months, cheap construction for the price we are paying. Management is helpful, but maintenance is messy. The problems that require maintenance should have been caught during construction, not 2 years after being built.

                      Updated Review

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                      Resident

                      Resident ā€¢ 2020 - 2021

                      10/8/2021

                      Since living at the citadel of West Point I have her head only a few maintenance issues and once I have reported them the maintenance and staff took care of it immediately. The only issue that I have is that people within the complex allowā€¦Ā See More >
                        Review Author Icon

                        Resident

                        Resident ā€¢ 2021

                        10/8/2021

                        I enjoy this place a lot. The maintenance team is prompt on responding to any service requests I put in, and the front office is helpful with answering any questions I have. The community itself is beautiful, and the other residents are friendly and polite.

                          Review Author Icon

                          Resident

                          Resident ā€¢ 2019 - 2021

                          10/8/2021

                          The office staff and maintenance crew are always there when you need them. Employees are very professional in managing the community and all the residents issues at hand. Great job!!!! Residents are very respectful of others.

                            Updated Review

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                            Resident

                            Resident ā€¢ 2019 - 2021

                            10/8/2021

                            The maintenance team one of the best around. Every work order gets done and within a reasonable amount of time. Often times, within the same day! I also consider the system for requesting work orders intuitive and easy to use.

                              Review Author Icon

                              Resident

                              Resident ā€¢ 2020 - 2021

                              10/8/2021

                              I like the apartments, but Ive noticed things during my stay. I feel that it is overpriced. Ive stayed in equally nice, larger apt for less. The walls are thin, so noise is an issue, especially if you live close to the pool. Residents dontā€¦Ā See More >
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                                Resident

                                Resident ā€¢ 2019 - 2021

                                10/8/2021

                                When the complex was very new, the original staff offered incentives to report residents not picking up after their pets. They no longer offer those incentives and the community is full of dig feces. I know its not entirely the maintenance workers jobs since theyā€¦Ā See More >
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                                  3boyscost$

                                  Resident ā€¢ 2021

                                  9/20/2021

                                  2 months ago, I signed a lease for not 12 months but 15 months... because I was told we had to. I guess this is what happens when people are desperate to have a place to live in a crazy housing market. We are payingā€¦Ā See More >
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                                    Resident 937238

                                    Verified Resident ā€¢ 2019 - 2021

                                    8/10/2021

                                    The community is not as kept up as when I first moved in trash is ALWAYS in the halls ALWAYS. We brought to the offices attention no response, NONE. The floors and elevators are dirty and smell. I have had items stolenā€¦Ā See More >
                                      Review Author Icon

                                      Resident 933168

                                      Verified Resident ā€¢ 2021

                                      7/30/2021

                                      Great and clean place to live in. Very secure and professional everyone in this community. totally recommended. The only drawback is no assigned parking and because it is a pet-friendly community, some residents don't clean after their pets, but I guess nothing is perfect

                                        Review Author Icon

                                        Resident 924635

                                        Verified Resident ā€¢ 2021

                                        7/7/2021

                                        Great quality of apartments and amazing area! Need more parking options, because visitors must park outside Id they are staying over the night which is a bit concerning. But overall recommend the complex!

                                          Updated Review

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                                          anonymous

                                          Resident ā€¢ 2021

                                          6/22/2021

                                          While only living here a few months I shouldā€™ve went with the reviews and just kept driving place is dirty. Staff is not attentive only on their time. Not involved at all with community. The stairs and breeze way are always dirty, elevator smells likeā€¦Ā See More >

                                            Updated Review

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                                            Resident 849251

                                            Verified Resident ā€¢ 2018 - 2021

                                            6/22/2021

                                            This is a lovely community. I have lived here (two different apartments) for the past almost three years. The pool and the gym are great, and the staff is great despite challenges posed in the past year by COVID.

                                              Review Author Icon

                                              Resident 918133

                                              Verified Resident ā€¢ 2019 - 2021

                                              6/17/2021

                                              The apartments, the location, maintenance, and grounds are all terrific. The other residents tend to have minor complaints about things they can, or should be handling themselves. This is still apartment living - not everything is the propertys fault or responsibility. Some people might beā€¦Ā See More >
                                                Review Author Icon

                                                Resident 917742

                                                Verified Resident ā€¢ 2020 - 2021

                                                6/16/2021

                                                The apartments are fairly new, so are very modern. The amenities and community are clean. Upon move in our apartment was not cleaned well. The dog park isnt treated for fleas and ticks regularly. The front office is sometimes hard to get ahold of overā€¦Ā See More >
                                                  Review Author Icon

                                                  Resident 917658

                                                  Verified Resident ā€¢ 2020 - 2021

                                                  6/16/2021

                                                  Its a beautiful place with a peaceful environment. I would let my friend and family know that this is a place to relax and enjoy the amenities beside all this community have to offer. Staff are friendly and willing to help you at anytime.

                                                    Features & Amenities

                                                    Parking
                                                    • Direct Access Parking Garage
                                                    • Freestanding Garages
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $100. Fee: $300. Rent: $10. Restrictions: We welcome 2 pets per apartment home. There is a $300 non-refundable pet fee per pet. Pet rent is $10 per month. There is no weight limit and aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: $100. Fee: $300. Rent: $10. Restrictions: We welcome 2 pets per apartment home. There is a $300 non-refundable pet fee per pet. Pet rent is $10 per month. There is no weight limit and aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Car Charging Stations
                                                    • Clubhouse
                                                    • Conference Room
                                                    • Cyber Cafe with Coffee
                                                    • Dog Park with Dog Wash Area
                                                    • Elevator
                                                    • Gourmet Demonstration Kitchen
                                                    • Mail and Package Room
                                                    • Outdoor Cooking Areas
                                                    • Private Climate Controlled Storage
                                                    • Resort Style Swimming Pool and Spa
                                                    • Wi-Fi in Common Areas
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                                                    Leasing

                                                    We are now accepting in-person and self-guided tours. Our virtual tours are also available. Please schedule your tour or stop in today! The Citadel at Westpointe offers a combination of comfort, quality, and design. This community is located on Richland Hills Dr. in the 78245 area of San Antonio. The professional leasing staff is ready to show you our community. A wide selection of amenities is waiting for you here. Some of these include free weights, a state-of-the-art fitness center, and patios.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Deposit: $100
                                                    Fee: $300
                                                    Rent: $10
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $300 non-refundable pet fee per pet. Pet rent is $10 per month. There is no weight limit and aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Deposit: $100
                                                    Fee: $300
                                                    Rent: $10
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $300 non-refundable pet fee per pet. Pet rent is $10 per month. There is no weight limit and aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Love your lifestyle in Westover Hills!

                                                    Check Availability

                                                    Citadel at Westpointe

                                                    March 2024

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                                                    Citadel at Westpointe is a 578 - 1,397 sq. ft. apartment in San Antonio in zip code 78245. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,155. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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