Review History for Verified Resident 1148453

Cortland Estates at TPC


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Resident 1148453

Verified Resident 2023

6/9/2023

Have had issues with the leasing office staff customer service. Also maintenance issues have taken excessively long times to be resolved. The property needs additional maintenance staff. The security gates are frequently left open making it difficult to know resident from non-resident traffic. Having said that, I have not felt unsafe in the complex.
    Manager

    6/13/2023

    Cortland Estates at TPC
    Hello, We regret to hear that your experience at Cortland Estates at TPC has missed the mark. Your feedback is important to us, and we always strive to provide the best possible experience for our residents. Occasionally, despite our best efforts, mistakes can happen, but we will always do our best to make things right. We want to clarify that our leasing and service teams are separate entities within our organization. While our leasing team does their best to assist with maintenance inquiries and resolve issues, it is always recommended to submit work orders for service requests. This ensures that your concern is properly documented and addressed by our dedicated service technicians. Upon reviewing your work order history, we found that all of your requests were completed within 24 hours from the time they were submitted, but if there are any ongoing concerns, please let us know through a service ticket as soon as possible. To address your concerns about the gates being left open, we do keep them open during spa hours because the spa's parking lot is located inside the gates. If there are any additional concerns or situations that we may not be aware of, we encourage you to please reach out to our office directly at estatestpc@cortland.com. We are here to assist you and would be more than happy to work towards resolving any outstanding issues to the best of our ability. Thank you for bringing your concerns to our attention. We value your residency and will continue to work diligently to ensure your satisfaction as our resident. -Your Cortland Estates at TPC team

    Review 17 out of 158

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    Cortland Estates at TPC

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