Estates at Canyon Ridge
#15,788 #199 #2,701

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Estates at Canyon Ridge

20614 Stone Oak Parkway, San Antonio, TX 78258
(61 Reviews)
$1,186 - $2,377/mo

Estates at Canyon Ridge Reviews

(60)

3.6 rating

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61 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Lisa_P427

Resident 2022 - 2023

8/9/2023

Do not live here!

Do not recommend! Claim to be luxury apartments but they have cheap linoleum flooring, kitchen cabinets that easily peel from bad paint jobs and faucets that always seem to drip. Getting maintenance to fix anything requires way to many follow up calls or emails and their valet trash service does not always pick up the trash when scheduled so it’s fun to wake up and see that scattered everywhere. At move out even though we had the apartment professionally cleaned they still nickel and dimed us for everything. Multiple friends lived in this community and had the same issues. Been told when the previous management company ran the complex it was a much better place to live.

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    JJ_M352

    prospectiveVisited 2022

    3/24/2022

    I don't move in until later this year, but I can not wait! We had so much fun on our tour, exploring the community! I move in during the summer and the pool is fantastic! I can not wait to enjoy that this summer!

      Review Author Icon

      anonymous

      prospectiveVisited 2022

      1/5/2022

      The staff is the worst staff I’ve ever dealt with. Will not return calls and are rude to residents and realtors. This company is operating under false pretenses! They will not fix issues with the apartments when asked, it takes weeks. DO NOT RENT FROM THIS COMPLEX!!!! WORST CUSTOMER SERVICE IN SAN ANTONIO. NEW MANAGEMENT IS IMMATURE AND HAS NO EXPERIENCE IN PROFESSIONALISM.

        Review Author Icon

        anonymous

        Resident 2016 - 2018

        6/23/2018

        I HAVE NEVER LIVED AT SUCH AN UNDER KEPT COMMUNITY, THERE IS TRASH EVERYWHERE BECAUSE OF VALET TRASH NOBODY PICKS UP THEIR BINS SO THEY ARE FALLEN THROUGHOUT THE PROPERTY, THERE SHOULD BE VIOLATIONS FOR THESE THINGS IF NOT PICKED UP BY 9AM THE FOLLOWING DAY, THERE ARE TRASH BAGS OUTSIDE THE GARAGES IT LOOKS VERY MESSY, THEN THERE ARE NO MOVE IN SPECIALS WHAT SO EVER HERE, I TRIED RENEWING MY LEASE BUT NOT FOR WHAT MY RENT IS, THE ABBEY AT STONE OAK HAS BETTER BIGGER GARAGES AND NICER LAYOUTS NOT TO MENTION MUCH BETTER MAINTENANCE (MY SISTER LIVES THERE) AND THEY ARE RIGHT ACROSS THE STREET. I CANNOT WAIT TO MOVE OUT 3 MORE MONTHS UNTIL MY LEASE ENDS AND I AM OUT OF HERE. THE NEIGHBORS ARE SO INCONSIDERATE, THE GYM IS TOO SMALL AND THE POOL IS ALWAYS FULL NOT EASY TO ENJOY DUE TO SO MANY KIDS SPLASHING AND RUNNING EVERYWHERE AND PARENTS NOT WATCHING THEIR CHILDREN. YOU DEFINITELY ARE BETTER OFF PAYING THIS HIGH RENT ELSEWHERE.

          Manager

          6/5/2020

          Estates at Canyon Ridge
          Thank you for your feedback. We are sorry to hear that you are not completely satisfied regarding your experience with us. We pride ourselves in our customer service, and apologize if we have fallen short of that goal. We would appreciate the opportunity to discuss this further, please contact our office directly at canyonridge.pm@westwood-apartments.com so we may further address your concerns.
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          aztosh72

          Resident 2018

          5/14/2018

          I cannot say enough good things about this place. The office staff is absolutely amazing. The apartments are perfect. The people are nice. If I were not moving out of state there is no way I would be moving.

            Manager

            6/5/2020

            Estates at Canyon Ridge
            Thank you for taking the time to share your experience with us! We always appreciate hearing feedback about our community.
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            164249955

            Resident 2017

            1/5/2018

            The location is great, the units are large and leasing staff knows what they're doing. Also, maintenance is fantastic. The downside: the finishes are subpar and as cheap as I've seen. The carpet is horrible, even when new. It's a very thin and ugly multi-brownish shag that you can't tell if there's dirt or not to know to spot clean. The wall paint is even noticeably subpar. The "faux wood" floors should be referred to as cheap plastic floors. I've always had faux wood floors and they were fine, but these don't even qualify for faux. They scratch easy, they dent if you set something heavy on them and they are a magnet for dirt. The property uses the valet trash service, but nobody follows the rules and therefore trash is sitting out at all times, cans out at all times and there is a constant swirl of trash about the property. Just before I left they had hired two gentlemen to walk the grounds daily, but if only they would enforce the rules and fine people for their trash. Also, smokers. No problem with smokers, only when they leave their butts to pile up under their balcony, which happened… See More>
              Manager

              6/5/2020

              Estates at Canyon Ridge
              Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
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              anonymous

              Resident 2016 - 2017

              6/6/2017

              We rented a 3 bed / 3 bath unit when we moved to San Antonio. We were happy with the place overall. It was quiet, clean, and we felt very safe both day and night. This is a great area with great schools. Management was quick to respond to our service calls. The reason we did not renew our lease is simply because we bought our house.. in the same neighborhood!!

                Manager

                6/5/2020

                Estates at Canyon Ridge
                Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                Review Author Icon

                anonymous

                Resident 2015 - 2016

                9/27/2016

                We were just planning on living here for a year. We have decided that They Eatates at Canyon Ridge is a place we want to stay! The complex is well maintained. We are in a 3 bedroom 3 bath unit. We have yet to find another apartment that has a 3 bath unit that was not double the price of what we are paying. I also love that every room has celing fans with light kits in each room! Having an attached garage is also a huge plus. We have had minor maintenance issues and they are always resolved the day it is reported . Our favorite thing is the pool and hot tub. This is a fantastic community that we love calling home!

                  Manager

                  6/5/2020

                  Estates at Canyon Ridge
                  Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                  Review Author Icon

                  jeff lopez

                  Resident 2011 - 2016

                  9/15/2016

                  I don't write many reviews...too busy (aren't we all), but someone asked me about the location (we've had a unit here for over five years now) and I told them "I don't have any complaints". I guess when you're busy you deal with the problems/concerns in life and I haven't really had any with regards to our housing. I told them to look into the ratings online and start reading. So we did and some of the reviews seems a bit unfair. Some people I guess either have way too much time on their hands or just love to complain. From my perspective: they provide a fair rental rate, professional management team, courteous leasing team and maintenance that typically takes care of any concerns within 24 hours--and big concerns even quicker. The grounds are relatively clean, the property is freshly painted, they're in the process of replacing the roofs...the kind of things you expect from an owner that cares about the product they offer. I'm a business owner myself and they take care of things the way I typically would. And to some it might not be that important, but having an… See More>
                    Manager

                    6/5/2020

                    Estates at Canyon Ridge
                    Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
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                    pma

                    Resident 2016

                    9/11/2016

                    I absolutely love my apartment here at the Estates at Canyon Ridge. It is a very spacious, well laid out 2-bedroom with nice appliances. The pool and work out area are well kept. The grounds are also well maintained. The office staff are always very professional and friendly. I called maintenance once for a microwave malfunction. He came the same day, was very courteous, and the issue was resolved promptly. The grounds are quiet and pet friendly. The only noise I hear is my neighbors garage as they come and go. Overall my experience here has been great and I would highly recommend this apartment complex to anyone.

                      Manager

                      6/5/2020

                      Estates at Canyon Ridge
                      Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                      Review Author Icon

                      linrich

                      Resident 2016

                      9/11/2016

                      Simply put...I love living here. All the staff are friendly and so helpful. The complex is quiet which was a big factor for me, and well manicured. I really like have a website that I can place a request for repair or service and it is quickly responded to.

                        Manager

                        6/5/2020

                        Estates at Canyon Ridge
                        Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                        Review Author Icon

                        TVW

                        Resident 2013 - 2016

                        9/8/2016

                        I have been a resident for over 2 years and have come to appreciate the management and maintenance staff. During my time here, I have seen the new management team come in and make major improvements to the property. The changes have been very positive with the management staff always attentive to the needs of the residence.

                          Manager

                          6/5/2020

                          Estates at Canyon Ridge
                          Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                          Review Author Icon

                          anonymous

                          Resident 2016

                          8/17/2016

                          The lead maintenance man, Roger, is outstanding. He knows everything about repairs, is cheerful, polite and respectful of residents' privacy.

                            Manager

                            6/5/2020

                            Estates at Canyon Ridge
                            Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                            Review Author Icon

                            anonymous

                            Resident 2015 - 2016

                            8/16/2016

                            Very pleased with complex. Tenants appear nice and friendly. Nice pool and workout facility. Complex located in a very nice area of town. Did my homework checking on crime in the area and complex. Have no regrets, very nice complex to live.

                              Manager

                              6/5/2020

                              Estates at Canyon Ridge
                              Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                              Review Author Icon

                              anonymous

                              Resident 2013 - 2016

                              8/11/2016

                              My home has been The Estates at Canyon Ridge for the past 3 years and I just resigned my lease for a 4th. As a single female, new to SA, I personally Love everything. The apartment, hard wood floors, granite counters, the area, the quietness, good neighbors and most importantly the attached garage. I am proud to say I am a resident here, I FEEL SAFE. The staff is ALWAYS friendly when I call or go into the office. Debbie & Rhonda are AWESOME!!!! My few minor maintenance issues were always resolved quickly. The upkeep of the property is great. If you're looking for a secure place, might I suggest you come and see for yourself. I pray you will find the same Love and Experience I find here at The Estates. Safety is the Key to peace & happiness and I'm Blessed to be here. God Bless #lovetheestatesatcanyonridge

                                Manager

                                6/5/2020

                                Estates at Canyon Ridge
                                Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
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                                KellyMeek

                                Resident 2015 - 2016

                                6/23/2016

                                Very Very BAD Management! I bet the Good reviews are written by the Staff themselves and not the people living there.. They do not fix any of the issues and treat you really bad once you move in..There is no restroom available by the Pool during evenings and weekends ..it is very hard to do back and forth with kids between pool and home and have never seen anything like this before .. Extremely bad management ..DO NOT MOVE HERE to be treated like DIRT! They are good to you only until you sign the lease.. BEWARE!!!! there is endless list of issues in the apartment and this space is not enough to describe them !!

                                  Manager

                                  6/5/2020

                                  Estates at Canyon Ridge
                                  Thank you for your feedback. We are sorry to hear that you are not completely satisfied regarding your experience with us. We pride ourselves in our customer service and apologize if we have fallen short of that goal.
                                  Review Author Icon

                                  anonymous

                                  prospectiveVisited 2016

                                  4/18/2016

                                  After searching for an apartment in the stone oak area for weeks I finally felt comfortable enough signing at the estates at canyon ridge. Amenities look great and staff "acted" friendly but the second I received my keys it all went downhill from there. Upon driving up to my unit I was extremely disappointed before even stepping foot inside the unit. My garage door didn't work my front door and garage door had several damages and paint from top to the bottom! As soon as I walked into my apartment I smelled the mold ! Visible mold in my "ready to move in" unit ! Wood chiped in every room on the floor board, chipped flooring. Sink faucet came right off when I turned the water on. My sons bedroom had a huge stain across the floor his bathroom tiles were coming off the floor and several lights didn't work. surely you can believe I didn't dare move any of my items in the home, I locked up the door and didn't step foot. It took a week for them to allow me out of the lease and when they did you better believe they charged me for that time !… See More>
                                    Manager

                                    6/5/2020

                                    Estates at Canyon Ridge
                                    Thank you for your feedback. We are sorry to hear that you are not completely satisfied regarding your experience with us. We pride ourselves in our customer service and apologize if we have fallen short of that goal.
                                    Review Author Icon

                                    anonymous

                                    Resident 2015 - 2016

                                    1/31/2016

                                    My family and I moved into the Estates at Canyon Ridge in the summer of 2015 and have really enjoyed it! The staff here are truly exceptional. They are remarkably friendly and promptly respond to all requests. The amenities (e.g., workout room, pool) are wonderful and well kept. The rent is very reasonable, and the attractions in the surrounding area (Stone Oak Park, nearby stores and restaurants) make for an excellent location. Pets are allowed and staff here work very hard to ensure that the grounds are kept free of one of the outdoor "effects" of pet ownership (no small accomplishment though pet owners are strongly encouraged to pick up after their pets). To my understanding, all Estates apartments have garages (a must for us because we moved from a home), and we needed a three-bedroom, three-bathroom apartment (a rarity in this area). Despite all of these great assets, what really won us over was the service and staff. They make the Estates at Canyon Ridge a great place to live. Highly recommended!

                                      Manager

                                      6/5/2020

                                      Estates at Canyon Ridge
                                      Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                                      Review Author Icon

                                      moirje01

                                      Resident 2014 - 2015

                                      1/26/2016

                                      We lived at the Estates at Canyon Ridge for a year and recently moved to a house in the same area. Just reading the reviews prompted me to add this comment. The positive reviews reflect our opinion, reading the few negative comments make me question the motivation of the writers. We enjoyed our stay and the noticeable improvements after Westwood acquired the property are commendable. Our visitors were always impressed. We had only minor problems during our stay, which were fixed promptly. We have a 6 yr old son who attends Canyon Ridge Elementary next door. He loved his time at the apartment, especially the pool and proudly tells his school friends that, "this is my swimming pool house". I will recommend these apartments to anyone looking for luxury, a helpful cooperative staff and a superb location.

                                        Manager

                                        6/5/2020

                                        Estates at Canyon Ridge
                                        Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                                        Review Author Icon

                                        anonymous

                                        Resident 2014 - 2016

                                        1/22/2016

                                        I am a resident at The Estates at Canyon Ridge. I have lived here just over a year. I am proud to say that I am a reside here. The new office staff and the maintenance is very nice, helpful and have always treated my family with respect. As soon as we walk into the office to pickup a package or submit a work order they do it with a smile. we have had several issues with the gate. But, sometimes it is convenient that the gates remain open. I say!!! The best part about the property is the attached garage. I love that I can pull into my garage and not have to deal with cold, windy and rainy days. Definitely a plus....Love the staff at The Estates.

                                          Manager

                                          6/5/2020

                                          Estates at Canyon Ridge
                                          Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                                          Review Author Icon

                                          Jerry Funk

                                          Resident 2014 - 2016

                                          1/20/2016

                                          We have been living here for several years and have been through two management groups, the last of which has been a big improvement! In the past year this complex has undergone extensive renovations: complete repainting of all units, overhaul of pool area including all new pool furniture, new furniture inside in the staff area, and most importantly, new management with a very friendly, competent, and efficient staff. The maintenance response is very quick and effective, especially since "Roger" took over. He is knowledgeable and courteous and quick to respond to any problems you might have. The grounds and pool area are monitored and maintained regularly and the exercise room is available 24/7. This is a great place to live and it feels like home.

                                            Manager

                                            6/5/2020

                                            Estates at Canyon Ridge
                                            Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                                            Review Author Icon

                                            december72

                                            Resident 2014 - 2015

                                            12/22/2015

                                            I will not be renewing my lease. There's none thing luxury about these apartments. No cabinet space, I can hear my neighbor's conversion or when they walk. Maintenance-you have to call at least 3 times before anything gets done. Grounds-dog poop and paper everywhere Safety-why do we have gate openers when the gate is always open. Staff-once you sign the lease they don't care. When you go to the office for anything, the staff acts like you're bothering them or make said comments. I will not ever recommend The Estates at Canyon Ridge to anyone. You are just paying for the area not the apartment.

                                              Manager

                                              6/8/2020

                                              Estates at Canyon Ridge
                                              Thank you for your feedback. We are sorry to hear that you are not completely satisfied regarding your experience with us. We pride ourselves in our customer service and apologize if we have fallen short of that goal.
                                              Review Author Icon

                                              shannon0413

                                              Resident 2012 - 2015

                                              10/7/2015

                                              I have lived here for almost three years and can honestly say I am so impressed with the new management and all the improvements they have made!! The pool is amazing! The new office looks great! The property was starting to get to look older than what it is and falling apart. I was on the verge of moving until all the improvements happened. so many people rant when they get upset over the small things. I recommend by far. Nicest in the area!

                                                Manager

                                                6/5/2020

                                                Estates at Canyon Ridge
                                                Thank you for taking the time to write a review about our community! We really appreciate hearing feedback from our residents.
                                                Review Author Icon

                                                writemotive

                                                prospectiveVisited 2015

                                                8/28/2015

                                                Only interested in your bank account.

                                                  Manager

                                                  6/8/2020

                                                  Estates at Canyon Ridge
                                                  Thank you for your feedback. We are sorry to hear that you are not completely satisfied regarding your experience with us. We pride ourselves in our customer service and apologize if we have fallen short of that goal.
                                                  Review Author Icon

                                                  Acarrera

                                                  Resident 2009 - 2015

                                                  5/26/2015

                                                  We have lived here for a long time, we had being happy up until now, the apartments were recently sold to Westwood apartments. Since then the daily maintenance in the common areas is terrible, one of the things that has always kept us in the complex was the management, they will go out of their way to keep you happy they were very nice and efficient, an other thing was the pool, it has a very nice and big pool and it was always clean, they used to clean it every day. Now i think they clean it once a week which does not work for the size of the complex. It is aways dirty and when you complain they say that they are doing us a favor by having it open, when we are paying a lot more than what you will pay in a single home in the area. Lousy costumer service. So sad that we have to look for a new place.

                                                    Manager

                                                    6/8/2020

                                                    Estates at Canyon Ridge
                                                    Thank you for your feedback. We are sorry to hear that you are not completely satisfied regarding your experience with us. We pride ourselves in our customer service and apologize if we have fallen short of that goal.
                                                    1 review that is not currently recommended

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Studio, 3 Baths

                                                    $2,377

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

                                                    $1,186

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Beds, 2 Baths

                                                    $1,834

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    D
                                                    D

                                                    Renter Ratings

                                                    C

                                                    Review Ratings

                                                    Noise

                                                    3.0

                                                    Grounds

                                                    2.0

                                                    Safety

                                                    3.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    2.0

                                                    Neighborhood

                                                    4.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    D-

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • 1 Car Garage
                                                    • Ample Open Parking Available
                                                    • Attached Two Car Garage
                                                    • Private Attached Garage
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                    Other
                                                    • Business Center
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pool
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                                                    Leasing

                                                    Tranquil and sophisticated, The Estates at Canyon Ridge offer you the opportunity to live in exclusive luxury apartments in San Antonio. With a staff dedicated to a superior resident experience, you'll love living in the Stone Oak neighborhood of San Antonio. Benefit from swift access to local commuter roads while enjoying a quiet atmosphere that's perfect for individuals, families, and couples looking for a lifestyle upgrade. The Estates at Canyon Ridge are an amazing place to call home in north Central San Antonio.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 03:00 PM

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Are there surveillance cameras on site?
                                                    Manager

                                                    06/05/2020

                                                    Estates at Canyon Ridge
                                                    A: Please contact the Property Manager directly at . Thank you.

                                                    Frequently Asked

                                                    Based on 61 number of votes by renters, Estates at Canyon Ridge is currently rated 3.6 out of 5 stars.
                                                    Estates at Canyon Ridge is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Estates at Canyon Ridge is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Estates at Canyon Ridge is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Estates at Canyon Ridge is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Estates at Canyon Ridge is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Estates at Canyon Ridge is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 3+ Baths
                                                    Studio, 3+ Baths

                                                    Check Availability

                                                    Estates at Canyon Ridge

                                                    June 2024

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                                                    Estates at Canyon Ridge is an apartment in San Antonio in zip code 78258. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $1,186 - $2,377. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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