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Gardens at West

13515 West Ave, San Antonio, TX 78216
13515 West Ave, San Antonio, TX 78216

Floor Plans

  • Online Leasing Promo Code: GW20 - $131 OFF App/Admin Fee on 12 to 15-month lease term - $131.00 off

MOVE-IN SPECIALS

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Gardens at West

13515 West Ave

San Antonio, TX 78216

 
 
 
 
 
 

epIQ Report Card

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Community epIQ Grade N/A

Ratings & Reviews (136 Reviews)

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Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/06/2019
Do not rent here, twice I requested repair of the bath tub and it was never fixed. Roaches are in apt and I have yet to see anyone spray. Lastly, after my lease was up I went month to month and had a death in the… See More
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Gardens at West Manager

01/06/2020

Hi Jess, Thank you for expressing your feedback and we are so sorry to hear about your niece. We hope you can understand that we have procedures that prevents us from making an exception for a resident based on their circumstances. To accommodate residents that are unable to come into our office we offer online payments and text to pay. Our community manager would be very interested in speaking with you further to address any concerns you might have. Feel free to call us at 210. 481.3404.

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/19/2019
Do not move here. Yes it is beautiful. Maintenance is pretty good. But better prey you don't have to talk to management for anything. The manager an assignment manager are very much like 13yo girls bulling lil brother cause parents said they were in charge.. See More
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Gardens at West Manager

01/06/2020

Hi Dillon, We are sorry to hear about your experience. Feel free to email us at [email protected] so we can better assess the situation and take appropriate action. Thank you for your inquiry and we apologize for any inconvenience.

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/16/2019
Absolute work apartment I have ever rented. Shannen the apartment manager is rude and I'll equipt for her job Heather the manager above her is just as incompetent. They show a completely different apartment standard in their model versus what they rent to people. When we… See More
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Gardens at West Manager

02/21/2019

Thank you for expressing your feedback, and we are sorry to hear about your experience. In the case you are having issues with our management team, feel free to let us know by emailing us at [email protected] We would be more than happy to assist you. We look forward to resolving your concerns. Thank you for your patience and your valued residency.

Mark gonxalez • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/24/2018
Where should I begin, new management RIM has no consideration for their residents I loved out due to the lack of control at the pool. This guy had 18 people at the pool and was loud yelling profanity, when I shared with him There were kids… See More
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Gardens at West Manager

02/21/2019

Hi Mark, Thank you for expressing your feedback, and we are sorry to hear about your experience. In the case you are having issues with our management team, feel free to let us know by emailing us at [email protected] We would be more than happy to assist you. We look forward to resolving your concerns. Thank you for your patience and your valued residency.

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/23/2018
I've lived in this Apartment complex for 4 years & has been thru alot of managers , maintenance guys etc but i think this curent crew since the Rim took over is all about customer service . I've had a stove broken hot to the touch… See More
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Chros1 • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/19/2018
When RIM took over the apartment complex we have had issues. They have no regard for the safety of their residence. I am sick from the apartment I have leased (i have test results from doctor to show this). My doctor says it is not safe… See More
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Gardens at West Manager

07/30/2018

Hi Christina, Thank you for expressing your feedback. We understand that these issues can be frustrating and disruptive to your daily routine. We sincerely apologize for your experience and we're glad to hear that your maintenance request has been resolved as of March 30th. We hope you don't misunderstand our intentions. As corporate we were communicating directly with our community manger and maintenance technician to get your order resolved in a timely manner. After inspecting your apartment, our maintenance technician has concluded that the mold/mildew was not hazardous. However, we will be more than happy to transfer you to a different unit. Our residents comfort and safety are our utmost concern. We hope you can understand that due to the climate in Texas, it is important to provide proper ventilation and dehumidification of the apartment to impede the growth of mold/mildew. Should you have further questions, feel free to call the leasing office at 210.481.3404. Thank you for your patience and valued residency.

Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/23/2017
Moving here was a mistake. It has been one major issue after another. First, my apartment was filthy when I moved in. I had to clean it for hours before I could move. Then there were over 15 maintenance issues when we moved in. It took… See More
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Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/12/2016
Would not recommend. Noisy, terrible staff after the management change, and frequent break ins. If you don't get home before 5 then forget about finding a parking spot anywhere. Buildings have foundation issues and doors have to get readjusted and cracks show up in your apartment.… See More
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Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/21/2016
This apartment community is not worth the money. We lived here for 2 years. Third floor. We received complaints from the neighbors below stating we were making too much noise and accusations that we were throwing parties at all hours of the night. We asked the… See More
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npippen8 • Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/04/2016
This comminity seems to go down in quality more and more each year. The price definitely does not mirror that effect! It has become more and more unsafe. Our vehicle was broken into and stolen, then months later broken into. Parked in areas where you would… See More
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Resident 2013 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2015
Lived here for about 1 year and cannot recommend this community to anybody. The maintenance staff was awesome at least. There is so much noise there though...loud neighbors revving their cars around the property at all hours of the night...people tailgating and honking at each other… See More
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Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/18/2014
We moved our daughter into The Mirada Apts. The apt was not " move in ready". There was a leak under the sink and the apt was not clean. I reported the issues to the manager on duty. It was a weekend and a plumber did… See More
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Loveithere18 • Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/14/2014
I have to say I was skeptical before moving in, but we have been here 18 months and will only be moving because we are going into our own home. We are on the 3rd floor and love it. Beautiful view, cross breeze have dinner on… See More
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Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/28/2014
DO NOT move here! Management has worst customer service. Celeste and Miguel are awful to deal with. They will make your life miserable if you complain about anything. Plus if you ever try to move out they will find something to charge you outrageous! Don't plan… See More
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Resident 2011 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/04/2014
I agree with the person that says avoid this place!! Why I stayed there so long you may ask? They used to be understanding and nice. The leasing office just finds ways to charge you and won't budge over anything. They seem like they do but… See More
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Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/07/2014
Compared to the last places we have lived, this place has been the best so far. We just signed for another year. You do have to remember you can't choose your neighbors (We have Godzilla above us ). But this is a very nice community, everyone… See More
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Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/06/2013
AVOID THIS COMPLEX LIKE A PLAGUE! Management does the bare minimum and by the looks of it will let anyone lease here. Burglary is the norm here and management doesn't alert anyone on what's going on. I came home from work to find cops and a… See More
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tuandang2007 • Resident 2010 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/03/2013
Well, where can I start? We lived there for 2 years. When I just moved in to the apartment, it was just normal. The swimming pool was always dirty, some of machines in the fitness were broken, one of the neighbor's truck got stolen, ... It's… See More
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Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/16/2013
Mirada Apartments has a professional management company running their property. There were issues that came up regarding my first apartment I was living in and Celeste was very attentive in handling the situation quickly. She was able to accomodate me into a better living arrangement and… See More
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Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/10/2013
I have lived at Mirada for a month now, and I am pretty happy so far. The location is great, and everything you need is close by. The management is friendly, and seems to know the residents by name. They are easy to contact, and respond… See More
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Resident 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/04/2012
I moved to this apartment when I moved to San Antonio from Houston. I read mixed reviews and I was renting the place sight unseen. When I got here to move in the unit had not been cleaned and nearly every plumbing fixture was leaking. It… See More
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sam2030 • Resident 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/24/2012
I moved into this property after I transferred to this property from a sister property in Universal city. On moving into the apartment I found out that the carpet was stained. There was green mold in the kitchen and the bathroom cabinets. The carpet next the… See More
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Resident 2009 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/02/2012
I have lived at Mirada for almost 3 years now. The parking is horrible but I have been a lucky one when it comes to car theft. I make sure not to leave ANYTHING of value in my car and therefore no reason for anyone to… See More
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Resident 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/04/2012
Mirada Apartments are in good conditions for the price. I've lived there for a year. Maintenance is good at coming in to solve your issues in a timely manner. The problem is that they DON'T FIX what they are supposed to. There isn't a security guard… See More
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houghj • Resident 2010 - 2011
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/03/2011
I have never had problems with the management or repair issues. I have had problems with noise but sometimtes that can't be helped. I will agree that something should be done about those people with pets, that don't pick up after them. Overall the staff and… See More
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 Updated Review
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Manager

 
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Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry On-Site
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

MOVE-IN SPECIAL:

  • Online Leasing Promo Code: GW20 - $131 OFF App/Admin Fee on 12 to 15-month lease term - $131.00 off

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $837 - $1,128

  • SQ. FT.

    664

  • Available
    Avail.

    3 Units

  • Model

    A1

  • Price
    Price

    $883 - $1,247

  • SQ. FT.

    757

  • Available
    Avail.

    3 Units

  • Model

    A2

  • Price
    Price

    $1,595

  • SQ. FT.

    664

  • Available
    Avail.

    1 Units

  • Model

    Furnished Units

  • Price
    Price

    $1,695

  • SQ. FT.

    757

  • Available
    Avail.

    1 Units

  • Model

    Furnished Units

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $990 - $1,344

  • SQ. FT.

    960

  • Available
    Avail.

    3 Units

  • Model

    B1

  • Price
    Price

    $1,107 - $1,579

  • SQ. FT.

    1,039

  • Available
    Avail.

    3 Units

  • Model

    B2

  • Price
    Price

    $2,450

  • SQ. FT.

    1,039

  • Available
    Avail.

    N/A

  • Model

    Furnished Units

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,384 - $1,923

  • SQ. FT.

    1,269

  • Available
    Avail.

    3 Units

  • Model

    C1

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

D+
Regional Investment & Management
VIEW 8 COMMUNITIES

Gardens at West Apartment Homes emulates comfort and convenience offering newly renovated spacious 1, 2 and 3 bedroom apartment homes in a gate accessed environment. Our well-appointed features include: washer/dryer connections, faux hardwood floors, gourmet kitchen, large walk-in closets, balcony/patio, storage, wood-burning fireplace, private garages and reserved carports. Enjoy our clubhouse equipped with big screen TV, state-of-the-art fitness center and yoga studio, resident computer lounge, resort-style pool, outdoor kitchens with shaded seating areas, putting green, pet park and more. Just minutes from Highway 281, shopping, entertainment, schools, major employment centers, and public transportation. Our experienced professional management and maintenance team are committed to providing you a quality living environment. CALL US TODAY!

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What is the estimated utility bill for one person?

Anonymous · March, 19 2018
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Frequently Asked

What are noise levels like at Gardens at West?
The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Gardens at West?
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How safe is Gardens at West?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?
Managers have responded to 65.26% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 61 days to their community reviews in the past year.

Who manages Gardens at West?
Regional Investment & Management

What is the pet policy at Gardens at West?
No pet policy available

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
Online Leasing Promo Code: GW20 - $131 OFF App/Admin Fee on 12 to 15-month lease term - $131.00 off

Gardens at West Gallery

Manager Uploaded Photos
Floor Plans

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Gardens at West is a 664 - 1,269 sqft apartment in San Antonio in zip code 78216. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $837 - $2,450. Nearby cities include Balcones Heights, Leon Valley, Helotes, Converse, and Live Oak. 78213, 78231, 78217, 78248, and 78232 are nearby zip codes.

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Gardens at West

Provided by Property Management

Management Photos (32)

  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
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  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/22/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 03/17/2020) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX
  • (Manager photo uploaded on 02/21/2019) Image of Gardens at West in San Antonio, TX

Provided by Other Residents

Resident Photos (4)

  • (Resident photo uploaded on 08/23/2017) Image of Gardens at West in San Antonio, TX
  • (Resident photo uploaded on 04/19/2018) Image of Gardens at West in San Antonio, TX
  • (Resident photo uploaded on 04/19/2018) Image of Gardens at West in San Antonio, TX
  • (Resident photo uploaded on 01/16/2019) Image of Gardens at West in San Antonio, TX
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