Review History for anonymous

The Haven at Westover Hills


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anonymous

Resident 2015 - 2018

5/21/2018

The only thing completely positive about this community is the maintenance. They were always on top of repairs and I never had to wait more than 24 hours. The property manager is incompetent. She does not know what she is doing and cannot answer basic questions. The rest of the office staff is friendly, but they come and go so quickly, which is probably related to the property manager's lack of professionalism. The walls are super thin and you will hear everything - and I do mean everything - that goes on in your neighbor's apartment. The kitchens are tiny compared to other places, and while a washer and dryer is included, those machines have seen better days. They put in granite countertops, but that's about all the updating they have done since opening over 10 years ago. I heard it used to be a nice place to live, but now the pet rules are rarely if ever enforced, there is no real security, and the property is just dirty. In the time that I was there the crime rate started an upward climb and vandalism was not uncommon. The front of the property is well-kept and from Military Drive it looks so inviting, but anyone thinking about moving here should really think twice. It's not worth what they are charging.
    Manager

    5/31/2018

    The Haven at Westover Hills
    Although you've enjoyed the services provided by our maintenance team, we're dismayed to read that your experience with our community hasn't been to your liking overall. We aim to deliver unparalleled living, and we apologize for missing the mark with you. We'd like to discuss some of your concerns in greater detail, as well as learn more about what we can do to improve, so we encourage you to stop by our office at your earliest convenience, thank you.

    Review 17 out of 92

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    The Haven at Westover Hills

    March 2024

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